About the job
The Lead Operations Technician at Brightspeed oversees daily activities for a team of technicians in Charlotte. This position plays a central part in keeping telecommunications services running smoothly, with a focus on maintaining service quality and supporting operational processes.
Key responsibilities
- Guide and support a team of technicians to ensure consistent, reliable service delivery
- Monitor operational workflows, spotting opportunities to improve efficiency and performance
- Uphold high standards to help the team meet company goals for service delivery
- Contribute to Brightspeed’s mission by supporting dependable telecommunications services
Location
This role is based in Charlotte.

