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Lead AI Engineer at Swap | London

SwapLondon
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Design and develop distributed systems for multi-agent orchestration using JavaScript AI frameworks (Node, NestJS), serverless computing platforms, and advanced state management, establishing best practices for reliability, scalability, and extensibility. Create production-grade agent runtimes, orchestration layers, workflow engines, and tool integrations that support high concurrency, real-time interactions, and seamless backend integration. Implement comprehensive tracing, monitoring, and structured logging for real-time performance tracking and conversation quality evaluation, building interactive dashboards and reporting interfaces for stakeholders. Develop multi-agent harnesses, cloud endpoints, and real-time communication systems. Lead initiatives to enhance performance and platform reliability through advanced caching strategies, high-availability patterns (99.9%+ uptime), CI/CD pipelines, and infrastructure-as-code, driving improvements in system performance, cost efficiency, and developer experience. Establish engineering standards for the agent platform, conduct architectural reviews, mentor engineers, and contribute to a collaborative team environment.

About the job

At Swap, we are revolutionizing the landscape of agentic commerce with our cutting-edge AI-native platform that seamlessly integrates backend operations with innovative storefront experiences.

Designed for brands aiming to sell anything, anywhere, Swap centralizes global operations and enhances intelligent workflows, enabling margin-protecting decisions through real-time data insights. Our diverse product offerings encompass cross-border transactions, tax solutions, returns management, demand planning, and a next-generation storefront that equips merchants with full transparency and confidence.

We are committed to fostering a culture that prioritizes clarity, creativity, and shared ownership as we redefine the future of global commerce.

About the Role

We are on the lookout for a dynamic Lead AI Engineer to spearhead the development of scalable conversational and autonomous AI agents within the e-commerce sector. In this pivotal role, you will be responsible for the architecture and technical direction of our agent platform, creating production-ready systems capable of managing high-volume agent workloads using modern JavaScript and Python frameworks. As a key member of the team, you will set engineering standards, shape platform architecture, and mentor fellow engineers while collaborating closely with product and design teams to bring intelligent agent experiences to fruition.

About Swap

Swap is a pioneering company reshaping agentic commerce through its AI-native platform, which connects backend operations with an innovative storefront experience, focusing on transparency and data-driven decision-making.

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