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L2 EUC Engineer - IT Support

ApnaBengaluru, Karnataka, India
On-site Full-time
Position filled

Experience Level

Experience

Qualifications

Key Responsibilities:Support Apna’s IT operations. Resolve user inquiries related to hardware, software, and networking. Conduct remote troubleshooting. Diagnose and address technical problems. Install and maintain end-user devices. Create and maintain technical documentation and Standard Operating Procedures (SOPs). Install authorized software and ensure that patches and upgrades are applied to end-user devices. Build software packages and manage Mac, Windows OS, and iOS/Android devices using Mobile Device Management (MDM) tools. Adhere to all company policies and procedures. Assist in the implementation and support of IT-related policies. Desired Skills and Experience:4-6 years of experience in IT support or related roles (e.g., Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician). Hands-on expertise with Windows, macOS, and Linux operating systems. Strong knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity and collaboration tools. Experience with MDM platforms such as Jamf, Intune, Kandji, and WS-1.Solid understanding of networking fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting.

About the role

About Apna
Founded in 2019, Apna stands as India’s foremost professional networking platform, dedicated to empowering the nation's growing workforce with unparalleled networking and skill development opportunities. As one of the fastest-growing unicorns, we currently operate across more than 60 cities in over 20 states.

With the backing of prominent investors such as Tiger Global, Lightspeed, Sequoia, Owl Ventures, and Greenoaks Capital, we have secured over $190 million in funding. Apna is driven by a mission to enhance livelihoods for billions in India, boasting a community of over 16 million users and 100,000+ trusted employers - making us a premier destination for discovering relevant career opportunities.

About the Role
We are seeking a proficient and service-oriented L2 EUC Engineer to join our End-User Computing (EUC) team. Your primary responsibility will be to ensure seamless daily IT operations by providing support for end-user devices, troubleshooting technical issues, and enhancing the user experience in a hybrid environment comprising macOS, Windows, and mobile platforms.

About Apna

Founded in 2019, Apna is the largest professional networking platform in India, dedicated to aiding the growing workforce. With a reach in over 60 cities, we connect users with numerous employers to facilitate skill development and job opportunities, backed by substantial investments from leading venture capital firms.

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