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KYC Quality Assurance Team Lead

N26Madrid
On-site Full-time
Position filled

Experience Level

Manager

Qualifications

What You Need for Success A proven track record in KYC and/or AML within the financial services or banking sectors. At least 1 year of experience managing remote teams, ideally focused on coaching and overseeing QA processes in a KYC context.

About the role

N26 is looking for a Team Lead to guide the KYC Quality Assurance (QA) team in Madrid. This role centers on upholding compliance with Anti-Financial Crime regulations and internal policies across banking and financial services. The KYC QA Team Lead plays a key part in building trust with authorities, customers, and stakeholders by fostering a strong compliance culture.

What You Will Do

  • Lead and manage a team of KYC QA Analysts and Associates, providing coaching and mentorship to support professional development.
  • Drive operational quality by overseeing KYC-related controls and ensuring adherence to industry regulations and company standards.
  • Contribute to the strategic direction of the KYC QA function, collaborating with teams across the organization on cross-functional projects.
  • Stay informed about regulatory changes and ensure processes and team knowledge remain current and compliant.
  • Support and help deliver improvement projects that impact both internal operations and external obligations.
  • Communicate the QA vision and strategy clearly to the team, ensuring alignment on enhancement initiatives.

Key Responsibilities

  • Motivate and empower team members, fostering an environment of trust and focus.
  • Shape the team's structure and capabilities, participate in hiring, onboarding, and create growth plans for new and existing staff.
  • Set and review relevant OKRs (Objectives and Key Results) for the team.
  • Implement the strategic roadmap for KYC QA and present projects and ideas to the wider organization.
  • Promote risk awareness within the team and develop actionable mitigation strategies.
  • Use data to meet service level agreements and produce accurate forecasts.

About N26

N26 is a pioneering digital bank that is transforming the way individuals manage their finances. With a commitment to transparency and innovative banking solutions, N26 aims to create a seamless banking experience for customers worldwide.

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