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KYC Analyst at Plum | Athens, Greece

Plum Fintech Ltd.Athens, Attica, Greece
On-site Full-time

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Experience Level

Experience

Qualifications

Minimum of one year of experience in a Payments or Finance role, particularly with exposure to compliance procedures relevant to financial services, including KYC and anti-money laundering. Strong written and verbal communication skills in English; knowledge of additional European languages is advantageous. Demonstrated ability in customer engagement and operational efficiency.

About the job

Hello! We’re Plum, the innovative app designed for smart saving and investing. Our mission is to empower individuals to grow their money for life, whether they're saving for their first home or enjoying their retirement.

Since our inception in 2016, over 2 million users across 10 European countries have entrusted us with more than £2 billion, thanks to our intelligent automation and AI technology – that’s the magic of Plum! Our efforts have been recognized with numerous awards from esteemed organizations like Deloitte and Finder.

We're proud of our dedicated team of over 230 passionate Plumsters, who collaborate across Europe to help us fulfill our mission. Now, we invite more talented individuals to join us on this exciting journey.

The Role

We are in search of a skilled KYC Analyst to take on the critical task of executing verification procedures. You will thrive in this role if you are customer-oriented, diligent, embrace challenges, and are continuously seeking ways to enhance processes.

Having at least one year of experience in a Payments or Finance environment, particularly with insights into compliance procedures such as Know Your Customer (KYC), PEP/sanctions screening, and anti-money laundering, will be a significant advantage.

This position requires availability to work Sunday to Thursday from 10:00 AM to 6:30 PM due to our team's varied shift patterns.

What You’ll Do

  • Facilitate the identification and verification of customers by ensuring all operational tasks are completed promptly.
  • Engage with users through chat or email to gather any outstanding KYC documentation and resolve verification issues.
  • Conduct customer screenings against multiple databases.
  • Collaborate with third-party partners on verification-related inquiries.
  • Respond to verification-related questions from both customers and team members.
  • Assist in developing world-class processes to support our rapidly growing team and company.
  • Engage in continuous learning and skill enhancement within your area of expertise.

What We’re Looking For

  • Experience in a banking KYC function.
  • Prior experience in a customer-facing role (e.g., Customer Support or Operations) is highly desired, showcasing exceptional written communication skills.
  • Proficiency in written and verbal English; fluency in another European language is a plus.
  • A genuine passion for navigating the complexities of an operational environment and an eagerness to engage in KYC processes.
  • Strong analytical skills and excellent research capabilities.
  • A proactive approach to problem-solving with a determination to understand the underlying reasons.
  • Ability to work independently and make decisions within your area of responsibility.
  • Meticulous attention to detail and strong organizational skills.
  • Efficiency and speed in completing tasks.

About Plum Fintech Ltd.

At Plum, we're transforming the way people save and invest. With a team of over 230 dedicated professionals, we've built a platform that helps millions manage their finances effortlessly. Our innovative solutions and commitment to customer satisfaction set us apart as a leader in the fintech industry.

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