companyPlaud Inc. logo

Knowledge Management & Operations Lead - Singapore

Plaud Inc.Singapore
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Desired Skills and QualificationsMinimum of 5 years of experience in knowledge management, knowledge base design, or content operations. Experience in large-scale Internet, SaaS, or consumer electronics firms strongly preferred. Exceptional logical reasoning skills and the ability to transform complex information into clear, actionable knowledge. Proficient writing abilities, focusing on content clarity and precision. Innovative mindset for developing FAQs and SOPs that enhance customer satisfaction. Hands-on expertise in knowledge management tools such as Zendesk, Notion, and Confluence is a plus. Fluency in English for content creation, with proficiency in spoken Chinese for collaborative work environments. Familiarity with AI applications in knowledge management (e.g., semantic search, automated Q&A, localization) is advantageous.

About the job

About the Role

We are on the lookout for a skilled Knowledge Management & Operations Lead to architect and continuously refine a premier knowledge ecosystem that enhances global user experiences through efficient self-service solutions and AI-driven customer support. This pivotal role will influence the creation, governance, and utilization of knowledge across our Customer Satisfaction Centers, Support Training teams, and AI Customer Service systems.

Your Responsibilities

  • Enhance and optimize standard operating procedures (SOP) for Customer Satisfaction Centers and Support Training teams.

  • Develop and maintain comprehensive FAQs and knowledge bases to facilitate a seamless self-service experience for users worldwide.

  • Continuously improve the knowledge base, serving as the foundation for our AI Customer Service system, which powers intelligent Q&A and semantic search functionalities.

  • Utilize AI and data analytics to establish governance standards for content lifecycle management, ensuring efficient updates and a clear structure.

About Plaud Inc.

Plaud Inc. is dedicated to creating the world's most trusted AI work companion for professionals, enhancing productivity and performance through innovative note-taking solutions and knowledge management systems.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.