Knowledge Management & Operations Lead - Singapore

About the RoleWe are on the lookout for a skilled Knowledge Management & Operations Lead to architect and continuously refine a premier knowledge ecosystem that enhances global user experiences through efficient self-service solutions and AI-driven customer support. This pivotal role will influence the creation, governance, and utilization of knowledge across our Customer Satisfaction Centers, Support Training teams, and AI Customer Service systems.Your ResponsibilitiesEnhance and optimize standard operating procedures (SOP) for Customer Satisfaction Centers and Support Training teams.Develop and maintain comprehensive FAQs and knowledge bases to facilitate a seamless self-service experience for users worldwide.Continuously improve the knowledge base, serving as the foundation for our AI Customer Service system, which powers intelligent Q&A and semantic search functionalities.Utilize AI and data analytics to establish governance standards for content lifecycle management, ensuring efficient updates and a clear structure.

Job SummaryAs the Knowledge Lead Manager at Keywords Studios, you will be at the forefront of our Knowledge Management initiatives within the IT department. This pivotal role focuses on creating and executing strategies to capture, organize, and share valuable organizational knowledge, specifically in IT services. You will play a key role in ensuring that critical information is easily accessible, facilitating informed decision-making, addressing challenges promptly, and fostering a culture of continuous learning.Key Responsibilities1. Develop and refine a comprehensive knowledge management strategy that aligns with our organizational goals.2. Manage the creation, categorization, and upkeep of knowledge content, ensuring its accuracy, relevance, and ease of access.3. Integrate knowledge management processes with IT service management functions to improve service delivery and operational efficiency.4. Cultivate a culture of knowledge sharing throughout the organization, promoting collaboration and effective communication.5. Utilize analytics to monitor progress and evaluate the impact, engagement, functionality, and effectiveness of the knowledge management strategy.6. Provide training and support to staff on knowledge management practices and tools, championing a culture of knowledge management.

Company OverviewFounded in 2017, the Terry Soot Management Group (TSMG) is a pioneering field data collection company that specializes in gathering data in environments where automation is unfeasible. Our dedicated teams are equipped to capture features, photographs, videos, audio recordings, and detailed scans, ensuring you have the insights needed for informed decision-making. With teams operating across Europe and North America, we are always ready to tackle new challenges.Role OverviewAs the Operations Team Lead, you will oversee a dynamic team of data collectors engaged in innovative projects utilizing advanced technology, including 360-degree cameras mounted on vehicles, backpacks, mobile devices, and drones. The data collected plays a crucial role in enhancing one of the world's most widely used online mapping services.Your responsibilities will include managing team logistics such as routes and schedules, monitoring expenses, and supporting Project and Program Managers with essential planning tasks. Our projects span multiple countries and involve remote teams from various parts of the globe.The ideal candidate will possess significant coordination and management experience, along with exceptional communication skills. We seek individuals who are responsible, organized, and exhibit a leadership style that fosters collaboration rather than a traditional authoritative approach.

At PitchBook, part of the esteemed Morningstar family, we are committed to forward-thinking innovation, continuous evolution, and substantial investment in our team members to unlock their full potential. Our collaborative culture thrives on excitement, energy, and a sense of fun that resonates throughout our organization. Our robust learning programs and mentorship opportunities foster a culture of curiosity, motivating us to discover new solutions and enhance our methodologies. In an ever-evolving industry marked by high aspirations, we embrace ambiguity and excel in self-challenge. We are unafraid to take calculated risks, learn from our failures, and strive for excellence repeatedly. If you possess a proactive attitude and are ready to engage in hands-on work, PitchBook is the ideal environment for you. About the Role:At PitchBook, we acknowledge that the Data Operations team is crucial to distinguishing us from our competitors. We take great pride in delivering exceptional data to our clients while maintaining accountability, collaboration, and openness to feedback. Our team comprises highly engaged, detail-oriented individuals who are always eager to learn and adapt as our industry progresses.Our esteemed reputation is a direct result of our unwavering commitment to developing the world’s premier private market database. We understand the significance of investing in our team members from the outset. Therefore, we provide specialized training and a mentorship program tailored specifically to the Data Operations team.We appreciate and celebrate the diverse perspectives, talents, and experiences of our team members and recognize the importance of establishing trust and strong cross-functional collaborations. If you seek a challenging yet rewarding opportunity to elevate your career, we welcome you to join us at PitchBook.

About AirwallexAirwallex is a pioneering unified payments and financial platform tailored for global enterprises. With our innovative blend of proprietary infrastructure and state-of-the-art software, we empower over 200,000 businesses globally, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. Our fully integrated solutions allow clients to effectively manage business accounts, payments, spend management, treasury, and embedded finance on a worldwide scale.Founded in Melbourne, we are proud to have assembled a team of over 2,000 of the brightest minds in technology, spread across 26 offices worldwide. Valued at US$8 billion, we are backed by top-tier investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. At Airwallex, we are committed to shaping the future of global payments and finance. If you are eager to take on ambitious challenges in your career, we invite you to join us.Attributes We ValueWe seek out successful creators with entrepreneurial spirit who are driven to make a genuine impact, fast-track their learning, and take ownership of their work. You will bring robust expertise in your role, complemented by sharp analytical skills, and be motivated by our mission and operating principles. With a balance of speed and thoroughness, you will exercise good judgment while exploring ideas with curiosity.You are collaborative and humble, capable of transforming innovative ideas into tangible products, and you possess a strong execution mindset. Utilizing AI, you will work efficiently to solve problems rapidly. At Airwallex, you will address complex, high-profile challenges alongside exceptional colleagues while advancing your career as we redefine global banking.Engineering Manager, Data Knowledge PlatformOur Knowledge Platform team is central to our organization's data and AI strategy. We are constructing the foundational infrastructure that enables the entire company to harness data, AI, and ML to drive business outcomes. Our objective is to create platforms that streamline the entire data and AI/ML lifecycle while ensuring safety and governance. This encompasses managing our data infrastructure (Databricks, Spark, Kafka, etc.) and the technology required to deliver that data to our users (RAG, MCP, etc.), along with the platform to host and govern these AI/ML models.

About Glean:Founded in 2019, Glean is at the forefront of innovation with its AI-powered knowledge management platform that empowers organizations to efficiently find, organize, and share information across teams. By seamlessly integrating with popular tools such as Google Drive, Slack, and Microsoft Teams, Glean enables employees to access the right knowledge at the right time, significantly enhancing productivity and collaboration. Our advanced AI technology streamlines knowledge discovery, allowing teams to leverage their collective intelligence with remarkable speed and efficiency.Born from the vision of Founder & CEO Arvind Jain, Glean was created to address the common challenges employees face in navigating information at work. Recognizing the hurdles posed by fragmented knowledge and an array of SaaS tools, he aimed to develop a superior solution—an AI-powered enterprise search platform that facilitates quick and intuitive access to necessary information. Glean has since evolved into the leading Work AI platform, merging enterprise-grade search capabilities with an AI assistant and powerful application-building features that fundamentally reshape how employees engage with their work.About the Role:We are seeking a dynamic AI Outcomes Manager to join our rapidly growing team. In this pivotal role, you will be instrumental in transforming departmental operations through the capabilities of Glean. You will collaborate closely with executives and end users, utilizing your business acumen, product insight, and prompting expertise to facilitate their transition into an AI-native enterprise.Your Responsibilities Include:Engaging with executive sponsors to provide strategic reviews and guiding customers in the development and execution of their AI roadmap.Deeply understanding Glean's suite of products to ensure effective implementation and utilization across departments.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. With our distinct blend of proprietary technology and software, we empower over 200,000 businesses internationally—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—with seamlessly integrated solutions to manage everything from business accounts and payments to spend management, treasury, and embedded finance on a global scale.Originating from Melbourne, our team comprises over 2,000 of the brightest talents in technology, spread across 26 global offices. Valued at $8 billion and supported by top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the future of global payments and banking. If you’re prepared to embark on the most ambitious journey of your career, we invite you to join us.Core Attributes We SeekWe value builders with a founder-like spirit eager to make a significant impact, experience rapid growth, and take genuine ownership. You possess profound expertise and insightful thinking, driven by our mission and operating principles. You adapt quickly, make sound judgments, and approach problems with curiosity and rigor.You embody humility and collaboration; transforming innovative ideas into tangible products, and you thrive in executing projects from inception to completion. Leveraging AI, you enhance productivity and expedite problem-solving. Here, you’ll confront complex, high-impact challenges alongside exceptional colleagues, while advancing your career as we shape the future of global banking. If this resonates with you, let’s create what’s next.Lead Principal Architect, Data Knowledge PlatformLocation: SingaporeTeam Overview:The Knowledge Platform team is central to our data and AI strategy. We are developing the foundational infrastructure that enables the entire organization to harness data, AI, and machine learning for impactful business outcomes. Our mission is to create platforms that manage the complete data and AI/ML lifecycle, streamlining user interaction while ensuring safety and governance. This encompasses managing our data infrastructure (Databricks, Spark, Kafka, etc.), the technologies that serve that data to our users (RAG, MCP, etc.), and the platforms that host and govern these AI/ML models.

Join Rapsodo, a pioneering global sports technology firm with a vibrant presence in Singapore, the United States, Türkiye, Japan, and Malaysia. Our mission is to develop innovative, data-driven sports analytics solutions that empower athletes to enhance their performance.From Major League Baseball pitchers to professional golfers, our advanced products are embraced by sports enthusiasts at every level worldwide. Achieving excellence in delivering these products necessitates exceptional execution across various domains including hardware, software, and real-world applications.As part of our globally distributed team, you will thrive in an environment characterized by ownership, transparency, and disciplined execution.The RoleWe are seeking a dynamic Senior Operations Manager to oversee manufacturing, sourcing, and internal systems, ensuring the reliability of product delivery and operational effectiveness.This hands-on position carries significant responsibility, offering growth opportunities as you build context and make impactful contributions throughout operations. You will collaborate directly with contract manufacturers, suppliers, and internal teams to guarantee efficient product construction, delivery, and scalability. When challenges arise, you will connect the dots and drive solutions to resolution.Join us in a scaling environment where processes are continually being developed, refined, and redefined. This role presents a unique opportunity to influence the evolution of operations through enhanced systems, automation, and practical innovation. Comfort in navigating ambiguity and adapting to changing priorities is essential.In this role, you will work closely with Engineering, Product, Procurement, Finance, and Quality teams to make informed decisions, manage trade-offs, and ensure continuous execution with a clear understanding of how operational choices affect product delivery and real-world performance.What You Will DoProduct & Operational ExecutionLead end-to-end execution across manufacturing, product delivery, and operational workflows.Ensure alignment among engineering, supply chain, and production to facilitate product readiness and scalability.Enhance hardware reliability via close collaboration with customer support, aiming to reduce the Annualized Failure Rate (AFR).Identify and address bottlenecks affecting delivery, quality, or cost.Manufacturing & ProductionOversee manufacturing outcomes with a focus on output, quality, and delivery performance.Collaborate closely with Engineering and NPI teams to transition products from development to stable production.Translate NPI outputs (design, specifications, process requirements) into scalable and repeatable manufacturing processes.Improve production processes and First Pass Yield (FPY) with contract manufacturers.Directly resolve production issues with contract manufacturers to maintain execution momentum.

Role overview The Director of Operations at AECOM in Singapore provides leadership across daily project operations. This position focuses on maintaining high standards for quality, efficiency, and productivity, while also shaping operational practices and supporting broader strategic goals within the organization. Key responsibilities Direct day-to-day operations for multiple projects in Singapore Uphold and enforce quality standards across all activities Develop and implement strategies to improve efficiency and productivity Promote operational excellence throughout teams and functions Requirements This position requires significant experience in operations management and a strong record of achieving results in complex settings. Leadership skills and the ability to guide teams through change are essential.

Join Experian as an Operations Executive, where you will be pivotal in enhancing operational efficiency and driving excellence within our dynamic team. In this role, you will collaborate closely with various departments to streamline processes, optimize workflows, and ensure the highest levels of service delivery.

Join Airwallex as Director of Knowledge Platform EngineeringAt Airwallex, we are redefining the landscape of global financial solutions. As the only unified payments and financial platform for businesses worldwide, we leverage our proprietary technology to serve over 200,000 clients, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. Our comprehensive suite of services covers everything from business accounts and payments to treasury management and embedded finance, all at a global scale.Founded in Melbourne and proudly operating with dual headquarters in San Francisco and Singapore, our growing team of over 2,000 talented individuals across 26 global offices is dedicated to innovation and excellence. With a valuation of US$8 billion, and backing from renowned investors like T. Rowe Price, Visa, and Mastercard, we are on a mission to shape the future of global financial services. If you are ready to embark on an ambitious journey, we invite you to join us.What We ValueWe seek dynamic builders who possess an entrepreneurial spirit and are driven by the desire for impactful work, accelerated growth, and genuine ownership. You should possess strong expertise in your field and a passion for our mission and operating principles. Quick decision-making, curiosity, and the ability to balance speed with thoroughness are essential traits we admire.Collaboration and humility are at our core; you will convert innovative ideas into tangible products and see tasks through to completion. Embracing technology and AI, you will enhance productivity and solve challenges more efficiently. This role will tackle complex, high-stakes problems alongside a team of exceptional colleagues, providing an opportunity for professional growth as we advance the future of global banking. If this resonates with you, let's create what comes next together.

Join Equativ and Shape the Future of Advertising!As an Ad Operations Manager, you will play a pivotal role in our expansion across the APAC region. This position is vital for steering Equativ's operations, driving adoption, and influencing the future of a leading organization in digital advertising. If you thrive in a fast-paced, dynamic environment and are eager to contribute to a growing company, we want to hear from you!

About AirwallexAirwallex is a cutting-edge unified payments and financial platform designed for global enterprises. With our innovative blend of proprietary technology and software, we empower over 200,000 businesses worldwide—including renowned brands like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our team consists of more than 2,000 brilliant minds across 26 global offices. With a valuation of US$8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you're eager to embark on an ambitious journey in your career, consider joining us.Attributes We ValueWe seek dynamic builders with entrepreneurial spirit who aspire to create meaningful impact, accelerate their learning, and take full ownership of their work. You will bring strong expertise and critical thinking, motivated by our mission and operating principles. You thrive in fast-paced environments, exhibit sound judgment, and tackle challenges with a curious mindset while making decisions rooted in fundamental principles.Collaboration and humility are key; turning innovative ideas into tangible products and executing tasks efficiently is your forte. You leverage AI to enhance productivity and address challenges swiftly. Here, you will confront complex, high-stakes issues alongside exceptional colleagues while advancing your career as we shape the future of global banking. If this resonates with you, let's build what's next.About the RoleWe are on the lookout for a Financial Operations Manager based in Singapore to spearhead global cash and transaction reconciliation. In this pivotal role, you will oversee end-to-end break investigation and resolution, facilitate cross-functional issue follow-ups until resolution, and collaborate with Product, Engineering, Data, and Finance teams to enhance reconciliation controls and automation. Additionally, you will lead and mentor a team, establishing clear operating rhythms and performance metrics.

Are you a visionary leader with a passion for creativity? Join aleph as a Creative Lead in Singapore. In this pivotal role, you will drive creative strategies and inspire a team of talented professionals to produce innovative solutions. You will collaborate with cross-functional teams to elevate our brand presence and engage audiences through compelling storytelling.

About the RoleJoin our dynamic team at Xcellink as a Data Centre Operations Shift Lead, where you will be instrumental in overseeing critical data centre operations. You will lead a dedicated shift team, ensuring that all operations run smoothly, addressing escalations, and maintaining compliance across various sites.Key ResponsibilitiesLead and manage the DC shift team to guarantee efficient daily operations.Schedule shifts, supervise handovers, and track completion of tasks.Handle escalations, communicate with stakeholders, and ensure adherence to SLA/KPI standards.Oversee incident management, ticketing, and service requests in accordance with established SOPs.Conduct routine data centre operations including rack/stack, cabling, equipment setup, and vendor management.Facilitate onboarding, training, and performance evaluations of shift team members.Keep precise documentation including SOPs, EOPs, escalation matrices, and incident reports.Represent the shift team in audits, reviews, and stakeholder meetings.Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

Role overview The Revenue Strategy & Operations Lead at Anthropic plays a key role in developing and improving strategies that support the company's revenue growth. Based in Singapore, this position collaborates with teams across the organization to strengthen revenue operations and uncover new growth opportunities. What you will do Shape and implement strategies aimed at driving revenue growth Work with cross-functional teams to enhance operational efficiency Apply data and analysis to fine-tune revenue processes Identify and pursue new revenue opportunities as Anthropic expands Location This role is based in Singapore.

About Our TeamAt OpenAI, we are dedicated to maintaining a safe and secure environment for our users, products, and the organization as a whole. Our Trust, Safety & Risk Operations teams are at the forefront of this mission, mitigating risks associated with abuse, fraud, scams, and regulatory compliance. We collaborate closely with Legal, Policy, Engineering, Product, Go-To-Market teams, and external partners to uphold the integrity and trustworthiness of our platforms for a diverse global audience.The Global Safety Response Operations team operates around the clock to address user safety, risk, and regulatory concerns associated with OpenAI’s offerings. Handling urgent and sensitive cases demanding quick and judicious responses, we form the backbone of OpenAI’s safety framework, ensuring our products align with policy while delivering empathetic, timely, and consistent support to users.About the RoleThe Global Safety Response Operations Lead is a proactive team leader responsible for managing a regional Safety Response team while personally addressing high-stakes safety incidents. This position blends hands-on safety operations with people management, operational oversight, and cross-departmental collaboration.You will guide a talented team of Safety Response Analysts tasked with navigating OpenAI’s most critical and impactful cases, while also engaging in direct casework for intricate, high-risk, or high-visibility matters. You will oversee the execution of severe escalations in your region, ensuring effective communication and resolution with cross-functional stakeholders.Your accountability extends to guaranteeing that your region meets operational targets regarding utilization, quality, and Service Level Agreements (SLAs), acting as the key operational link between Product, Policy, Legal, Investigations, and regional partners.This role operates in a global context requiring flexibility to support rotating shifts, including nights, weekends, and holidays, as part of an on-call leadership structure.Key Responsibilities:Lead and mentor a regional team of Safety Response Analysts, fostering high performance, engagement, and consistent decision-making quality.Oversee regional operational metrics, including utilization rates, SLA compliance, backlog management, and quality standards.Manage and address the most complex and high-risk cases, acting as the primary escalation point and incident lead for your region.Contribute directly to frontline operations (20–30%), including investigations, enforcement decisions, and regulatory compliance.

Become a Key Player in the Leading Crypto Brand in the Philippines!Coins is the foremost and most trusted cryptocurrency brand in the Philippines, proudly serving over 18 million users. Our user-friendly mobile application enables individuals to effortlessly buy and sell various cryptocurrencies while accessing an extensive suite of financial services.As a fully regulated entity by the Bangko Sentral ng Pilipinas (BSP), Coins holds the distinction of being the first crypto-based company in Asia to secure both Virtual Currency and Electronic Money Issuer licenses from a central bank. Join us in redefining the financial landscape!

Join Valtech as a Business Development Lead in Singapore! About Valtech: At Valtech, we are at the forefront of transforming how brands engage with their audiences. As an innovative global digital company, we blend creativity, technology, and strategy to tackle intricate business challenges and craft exceptional customer experiences. With a team of over 6,500 professionals across more than 60 offices in over 20 countries, we are expanding our presence in Singapore. Valtech is dedicated to driving business transformation and serves as a trusted partner to some of the world's most esteemed brands. We provide our team members with opportunities for career growth, a culture grounded in values, international career paths, and the chance to shape the future of experience. Your Role: We are on the lookout for a proactive and strategic Business Development Lead to spearhead Valtech's growth strategies focused on acquisition, activation, retention, and monetization. This pivotal role is essential for driving sustainable business growth through data-driven insights, experimentation, and collaboration across departments. The ideal candidate is an expert in digital solution sales, with a strong analytical mindset, innovative approach, and a keen focus on execution. To excel in this position, you should have extensive experience in the digital agency landscape, allowing you to effectively communicate the benefits of digital transformation to both B2B and B2C clients. As a digital native, you will adeptly translate digital trends and terminology into comprehensible value propositions for C-level executives. Valtech serves as a strategic partner for our clients on their continuous digital transformation journeys. Your mission will be to understand the market, identify business challenges that can be addressed through digital solutions, and actively pursue opportunities with new client prospects. You appreciate the value of immersive digital consulting over generic presentations, and you’re comfortable promoting a comprehensive service offering that encompasses strategy, creative solutions, data/AI, and technology. Importantly, you recognize that digital encompasses much more than just a website. You are passionate about the impact of your work on real people and will be responsible for managing a streamlined and effective end-to-end sales process throughout the funnel. You will be well-connected in the Singapore and APAC digital community. For this role, it is crucial to have experience in a setting similar to Valtech—either a Digital Transformation Consultancy or a Digital Agency—delivering solutions that merge creative design, technical expertise, and data/AI capabilities.

Launch Your Career in Retail Operations! Become a part of our dynamic team and gain practical experience in managing store operations from start to finish. You'll be involved in everything from inventory management to enhancing customer experiences, learning how to maintain store efficiency while identifying areas for improvement.Your ResponsibilitiesAssist with daily store operations and customer service support.Oversee inventory management: receiving, testing, labeling, organizing, and auditing stock.Create product listings and maintain precise records.Facilitate trade-ins, deliveries, and product transfers.Monitor operational performance and propose enhancements.Your BenefitsValuable hands-on experience in retail operations and logistics.Development of skills in inventory control, process enhancement, and collaboration.Guidance from seasoned operations professionals.A pathway to future opportunities in operations, supply chain management, or project coordination.