About the job
Join Rentokil PCI, the Premier Pest Control Provider in India!
Rentokil PCI, a distinguished brand under Rentokil Initial, emerged in 2017 through a strategic joint venture with Pest Control India. As the foremost pest control service provider in India, our mission is to redefine customer service standards across 250 locations nationwide. Our focus on innovation and digital technology ensures we provide top-tier service operations and solutions.
Your Role as Key Accounts Executive:
As a Key Accounts Executive, you will play a pivotal role in maintaining relationships with our existing clients within your assigned region. This position is primarily office-based, with communication conducted via phone or email. In exceptional circumstances, you may need to visit clients directly.
Key Responsibilities:
- Manage and nurture existing customer accounts.
- Ensure high levels of customer retention.
- Facilitate annual contract renewals, including price adjustments.
- Oversee collection processes and Days Sales Outstanding (DSO) management.
- Identify opportunities for up-selling additional services.
- Drive business development efforts to acquire new clients.
- Conduct market surveys and competitor analysis to identify service gaps.
- Collaborate with the service team to relay customer feedback effectively.
- Assist with other duties as assigned.
Performance Metrics:
- Achieve a customer retention rate of 95% or higher.
- Ensure 100% on-time contract renewals.
- Meet or exceed pricing targets on existing contracts.
- Manage collections and DSO in line with set objectives.

