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Key Account Manager at Kaizen Gaming | Sofia, Bulgaria

Kaizen GamingSofia, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in account management or a related field, preferably within the gaming or technology sectors. Strong interpersonal and communication skills, with a knack for building rapport and sustaining client relationships. Ability to analyze data and derive actionable insights. Proficient in event planning and execution. Understanding of responsible gambling practices and customer loyalty strategies. Fluency in English; additional languages are a plus.

About the job

Join Kaizen Gaming!

At Kaizen Gaming, the driving force behind Betano, we are one of the leading GameTech companies globally, operating in 20 diverse markets. Our mission is to harness state-of-the-art technology to deliver unparalleled experiences to millions of customers who rely on us for their entertainment.

With a dynamic team of over 2,700 professionals hailing from more than 40 nationalities across three continents, we take pride in cultivating a vibrant workplace culture. Recognized as one of the Best Workplaces in Europe and certified as a Great Place to Work in our offices, every day here is unique. Are you ready to unlock your potential with us?

About the Role:

The Key Account Manager will be pivotal in managing a portfolio of high-net-worth clients in the local market, dedicated to nurturing relationships with key accounts. This role is centered around enhancing customer loyalty and delivering personalized, rewarding experiences while maintaining a sustainable approach. You will have the unique opportunity to interact with high-value customers, ensuring they receive an exceptional experience while promoting responsible gambling practices.

Key Responsibilities:
  • Oversee the customer portfolio and cultivate strong personal relationships to enhance loyalty, retention, and customer lifetime value through sustainable play.
  • Track individual customer performance, ensuring timely and appropriate rewards, both online and offline, in line with business objectives.
  • Provide exceptional customer service as the primary point of contact for assigned clients across all channels.
  • Implement targeted strategies at critical points in the customer lifecycle (e.g., new accounts, churning clients, returning customers) to stimulate growth and activity.
  • Plan and host engaging local and global Key Account events, in collaboration with the Hospitality and Sponsorship Team.
  • Analyze market-level performance and stay updated on emerging trends.
  • Launch tailored campaigns to drive activity among assigned Key Accounts, ensuring effective tracking and reporting of results.
  • Develop a comprehensive understanding of customer preferences and behaviors to inform strategic initiatives.

About Kaizen Gaming

Kaizen Gaming is a leader in the GameTech industry, committed to utilizing cutting-edge technology to enhance customer experiences across 20 markets. Our diverse team celebrates collaboration and innovation, making us a recognized Great Place to Work and a top employer in Europe.

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