Key Account Manager at Kaizen Gaming | Sofia, Bulgaria

Join Kaizen Gaming!At Kaizen Gaming, the driving force behind Betano, we are one of the leading GameTech companies globally, operating in 20 diverse markets. Our mission is to harness state-of-the-art technology to deliver unparalleled experiences to millions of customers who rely on us for their entertainment.With a dynamic team of over 2,700 professionals hailing from more than 40 nationalities across three continents, we take pride in cultivating a vibrant workplace culture. Recognized as one of the Best Workplaces in Europe and certified as a Great Place to Work in our offices, every day here is unique. Are you ready to unlock your potential with us?About the Role:The Key Account Manager will be pivotal in managing a portfolio of high-net-worth clients in the local market, dedicated to nurturing relationships with key accounts. This role is centered around enhancing customer loyalty and delivering personalized, rewarding experiences while maintaining a sustainable approach. You will have the unique opportunity to interact with high-value customers, ensuring they receive an exceptional experience while promoting responsible gambling practices.Key Responsibilities:Oversee the customer portfolio and cultivate strong personal relationships to enhance loyalty, retention, and customer lifetime value through sustainable play.Track individual customer performance, ensuring timely and appropriate rewards, both online and offline, in line with business objectives.Provide exceptional customer service as the primary point of contact for assigned clients across all channels.Implement targeted strategies at critical points in the customer lifecycle (e.g., new accounts, churning clients, returning customers) to stimulate growth and activity.Plan and host engaging local and global Key Account events, in collaboration with the Hospitality and Sponsorship Team.Analyze market-level performance and stay updated on emerging trends.Launch tailored campaigns to drive activity among assigned Key Accounts, ensuring effective tracking and reporting of results.Develop a comprehensive understanding of customer preferences and behaviors to inform strategic initiatives.

Join avomind as a Key Account Manager and play a crucial role in driving our strategic initiatives in Bulgaria. You will be responsible for managing key client relationships, ensuring their needs are met while maximizing opportunities for growth. Your expertise will help us foster long-term partnerships and enhance our market presence.

Join Our Team at Kaizen Gaming!At Kaizen Gaming, the driving force behind Betano, we proudly stand as one of the largest GameTech companies globally, with operations in over 20 markets. Our mission is to harness cutting-edge technology to deliver exceptional entertainment experiences to our millions of satisfied customers.Our diverse workforce boasts more than 2,700 talented individuals from over 40 nationalities, spanning three continents. We are thrilled to be recognized among the Best Workplaces in Europe and certified as a Great Place to Work across all our offices. Here, every day is an opportunity for growth and innovation. Are you ready to Press Play on Your Potential?The RoleDesign, build, and maintain efficient, reusable, and reliable code.Develop interfaces between components of heterogeneous subsystems in a high-volume, transaction-oriented production environment.Ensure optimal performance, quality, and responsiveness of applications.Identify bottlenecks and bugs, devising effective solutions to complex challenges.Technology StackOur services primarily utilize C# / ASP.NET, with newer applications developed in .NET Core. The front-end employs Vue.js for new projects, while legacy systems use server-rendered (Razor) views alongside jQuery and Knockout.js. For data storage, we predominantly use MS SQL Server, supplemented by Redis and ElasticSearch when appropriate. RabbitMQ serves as our preferred message broker, and we rely on Gitlab for version control and CI, complemented by the Atlassian suite for ticketing and documentation.What You’ll BringA minimum of 1 year of development experience with C# / ASP.NET / MVC (full framework or .NET Core).A foundational understanding of web technologies, including HTTP.Experience with data access through databases and APIs.Familiarity with unit testing is an advantage.Perks of Working with Us Hybrid working model. Onboarding support from a dedicated buddy. Competitive salary and bonus structure.‍ Comprehensive private health insurance for you and your family. Monthly meal allowance. Access to a multi-sport card. Additional vacation days.⭐ A developmental 360° feedback framework. Unlimited access to Udemy and ongoing training opportunities.

About the RoleThe Accounts Payable Specialist will play a crucial role in executing departmental activities and ensuring the smooth operation of our global financial processes. This position is essential for supporting payroll tasks and managing accounts payable operations across our diverse international presence, including the United States, Bulgaria, Panama, Ireland, the United Kingdom, and India. You will leverage your exceptional organizational and analytical skills to foster the continuous growth of our dynamic company by mastering the payroll intricacies of each country and collaborating with both internal and external stakeholders. A-LIGN will rely on you to support management through thorough data audits, payroll processing, invoice management, and the execution of critical journal entries and reconciliations that uphold our financial integrity.

Join the vibrant team at Mercier Consultancy as a Romanian Player Support Specialist within our gaming department in Sofia, Bulgaria! In this vital role, you will be the primary support representative for our Romanian-speaking gaming community, dedicated to delivering outstanding assistance and creating memorable gaming experiences.As a Player Support Specialist, you will address player inquiries, troubleshoot game-related concerns, and foster a positive community atmosphere. We seek passionate gaming enthusiasts with excellent communication skills to engage effectively with our players.Key ResponsibilitiesDeliver exceptional support to Romanian-speaking players through email, chat, and social media platforms.Resolve technical issues, answer gameplay queries, and handle account-related inquiries.Maintain thorough documentation of customer interactions within our support system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather player feedback and relay it to the development team for continuous product enhancement.Contribute to creating a welcoming and engaging gaming community.Stay up-to-date with the latest gaming trends and updates relevant to our offerings.

Mercier Consultancy proudly partners with Riot Games to present an enticing opportunity for a Spanish-Speaking Player Support Specialist located in Sofia, Bulgaria, complete with full relocation assistance! Immerse yourself in a globally renowned gaming company dedicated to enhancing player experiences across the globe.As a Spanish-Speaking Player Support Specialist, you will play a pivotal role in delivering top-notch support to Spanish-speaking gamers, swiftly and professionally addressing their inquiries and concerns. Your enthusiasm for gaming and exceptional communication talents will be crucial in nurturing a vibrant and supportive player community.Key ResponsibilitiesProvide outstanding support to Spanish-speaking players across multiple channels including email, chat, and social media.Diagnose and resolve technical, gameplay, and account-related issues efficiently and accurately.Document and maintain precise records of all player interactions and support cases.Work collaboratively with cross-functional teams to tackle complex player issues and enhance overall player satisfaction.Collect and communicate player feedback to Riot Games’ development teams for ongoing product enhancement.Promote a positive, inclusive, and supportive gaming community through professional and empathetic communication.Stay informed about the latest Riot Games products, updates, and trends in the gaming industry.Successful candidates will benefit from full relocation support to Sofia, Bulgaria.

Join Mercier Consultancy as a French Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! As the primary support contact for our French-speaking gaming community, you will play a crucial role in delivering top-notch assistance and ensuring an enjoyable gaming experience.Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a welcoming environment for our players. We seek dedicated individuals with exceptional communication skills and a passion for enhancing the gaming community.Key ResponsibilitiesDeliver outstanding support to French-speaking players via email, chat, and social media platforms.Troubleshoot and resolve technical issues, gameplay inquiries, and account-related concerns.Accurately document all player interactions and support requests in our customer relationship management system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather and communicate player feedback to the development team for potential game enhancements.Contribute to creating a positive and engaging community atmosphere through exceptional support.Stay updated on the latest gaming trends and product developments.

Join Bosch Home Comfort Group as a Key Account Manager, where you'll play a pivotal role in managing and nurturing key relationships within the HVAC industry. Your expertise will help drive customer satisfaction and business growth.

If you're passionate about EKO Bulgaria and eager to join our dynamic team but can't find a position that aligns with your expertise and experience, we encourage you to submit your application. We would love to learn more about you!

Join Mercier Consultancy as a Dutch Language Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! In this dynamic role, you will be the key support representative for our Dutch-speaking gaming community, dedicated to delivering top-notch assistance and guidance to players.Your responsibilities will encompass managing player inquiries, troubleshooting game-related challenges, and fostering a welcoming atmosphere for our community. We seek passionate gaming enthusiasts with outstanding communication skills who can actively engage with our players.Key ResponsibilitiesDeliver exceptional support to Dutch-speaking players via email, chat, and social media channels.Resolve technical issues, gameplay questions, and account-related inquiries.Document player interactions accurately within our support system.Work collaboratively with other teams to address complex player issues.Gather and relay player feedback to improve services.Encourage a positive gaming environment through effective player engagement.Stay informed on the latest gaming trends and updates.

At bunq, we prioritize the safety of our users' finances. As a Reporting Agent, you will play a vital role in identifying, reporting, and preventing fraudulent activities to protect our community. Your mission is to enhance our reporting operations and ensure compliance with local regulations, all while making life easier for our users Take OwnershipYour key responsibility is to safeguard our users by promptly identifying suspicious activities and reporting them according to legal and regulatory standards In your role as a Reporting Agent within the User Quality team, you will:Ensure compliance by reporting suspicious activities to relevant Financial Intelligence Units (FIUs) and adhering to country-specific financial crime reporting protocols.Develop clear procedures and continually refine reporting processes through gap analysis and automation, enhancing scalability, accuracy, and regulatory compliance.Monitor reporting performance using analytics tools such as Retool, Looker, and Google Sheets while managing all outstanding CAP items within established deadlines.

At MariaDB, we are revolutionizing the way the world interacts with data. Our database technology underpins essential applications that millions use daily, from banking transactions to online shopping. Trusted by 75% of Fortune 500 companies, MariaDB connects billions of people across diverse sectors, making it the database of choice for modern application development.Exciting OpportunityWe invite a dynamic Senior Accountant to become an integral part of our expanding finance and accounting team. This role is pivotal in managing the monthly and year-end closing processes, guaranteeing the precision and promptness of all financial reports. The Senior Accountant will also oversee payroll processing and accurately book all payroll-related journal entries. The ideal candidate will possess a robust understanding of GAAP, outstanding analytical capabilities, and a successful history of managing intricate accounting tasks. You will enjoy comprehensive exposure to the Company’s full-cycle accounting processes and will support the Senior Corporate Accounting Manager. This is a fantastic opportunity for those eager to elevate their accounting career.

Join Delivery Hero as an Account Manager in our Early Careers Booster program in Sofia, Bulgaria! This is an exciting opportunity for recent graduates and entry-level professionals looking to launch their careers in a fast-paced and innovative environment. As an Account Manager, you will play a crucial role in managing client relationships, ensuring satisfaction, and driving growth. You will be part of a dynamic team that values creativity, collaboration, and a passion for excellence.

Join Mercier Consultancy as a Finnish Player Support Specialist in our vibrant gaming department in Sofia, Bulgaria! This role is perfect for gaming enthusiasts eager to enhance the experience of our Finnish-speaking player community through exceptional support.As a Player Support Specialist, your primary responsibility will be to assist players with their queries, troubleshoot game-related issues, and foster a supportive gaming atmosphere. We are in search of dedicated individuals with outstanding communication skills and a strong commitment to customer service.Key ResponsibilitiesProvide outstanding support to Finnish-speaking players through email, chat, and social media channels.Identify and resolve technical issues, gameplay problems, and account queries.Keep accurate records of customer interactions and support cases in our database.Work collaboratively with cross-functional teams to address complex player inquiries effectively.Gather and communicate player feedback to the development team to drive continuous improvement.Create an inviting and supportive community for players.Stay informed about the latest gaming trends and developments related to our products.

Join Mercier Consultancy as a German Player Support Specialist within our vibrant gaming division based in Sofia, Bulgaria! In this pivotal role, you'll serve as the primary support hub for our German-speaking gaming community, ensuring they enjoy an exceptional gaming experience.As our Player Support Specialist, you will address player inquiries, resolve game-related challenges, and cultivate a welcoming atmosphere for all players. We seek passionate gaming enthusiasts with outstanding communication skills to engage effectively with our community.Key ResponsibilitiesProvide top-notch support to German-speaking players through email, chat, and social media.Troubleshoot technical issues, address gameplay inquiries, and assist with account management.Accurately document player interactions and support issues in our customer relationship management system.Collaborate with cross-functional teams to efficiently resolve complex player inquiries.Collect player feedback and relay insights to the development team for continuous improvement.Contribute to building a positive and engaging player community.Stay abreast of the latest gaming trends and product developments.

Mercier Consultancy is hiring a Romanian-Speaking Gaming Support Specialist based in Sofia, Bulgaria. This position suits those who enjoy gaming and have a knack for helping others. The role focuses on supporting Romanian-speaking players and guiding them through technical problems to improve their gaming experience. What You Will Do Provide technical and customer support to players in Romanian. Troubleshoot and resolve issues related to gameplay and player accounts. Document support cases accurately and follow up to ensure resolution. Collaborate with technical teams to escalate and solve more complex problems. Stay updated on product features, new releases, and industry news to better assist customers.

At Medier, we transcend the typical marketing agency model, positioning ourselves as true creative partners to our clients. Our expertise spans digital and social media strategies, public relations, influencer collaborations, search engine optimization, programmatic advertising, and customer relationship management. By fusing creativity with data-driven insights, we don’t simply execute campaigns; we achieve tangible results.Our philosophy is straightforward: we hire a diverse team of passionate individuals and cultivate a culture that empowers everyone to excel. Do you think this aligns with your values? If so, we want to hear from you.We are excited to expand our footprint in Bulgaria and are on the lookout for a seasoned Country Manager with substantial iGaming or Betting experience to spearhead our growth initiatives in this vibrant market.

Join Mercier Consultancy in partnership with Riot Games for an exciting opportunity as a Czech-Speaking Player Support Specialist. This role is located in Sofia, Bulgaria, offering fully paid relocation! Be part of a renowned global gaming company and play a pivotal role in providing exceptional support for Czech-speaking gamers around the globe.As a Player Support Specialist, you will act as an essential point of contact for the Czech gaming community, delivering prompt assistance and ensuring a smooth gaming experience. Your passion for gaming and excellent communication skills will be vital in creating a positive environment for players.Key ResponsibilitiesDeliver top-notch support to Czech-speaking players through various channels including email, chat, and social mediaEfficiently diagnose and resolve account, gameplay, and technical issuesMaintain comprehensive records of player interactions and support inquiriesCollaborate closely with cross-functional teams to tackle complex challenges and enhance player satisfactionGather and relay player feedback to Riot Games development teams for ongoing improvementsEncourage a supportive community through professional engagement with playersStay updated on the latest game features and Riot Games productsSuccessful applicants will benefit from full relocation assistance to Sofia, Bulgaria.

Mercier Consultancy, in partnership with Riot Games, is hiring a Spanish-Speaking Support Specialist based in Sofia, Bulgaria. This role focuses on supporting Spanish-speaking players worldwide. The team values enthusiasm for gaming and a commitment to excellent player support. Role Overview The Support Specialist helps players by answering questions, troubleshooting issues, and ensuring a smooth gaming experience. Strong communication skills and a genuine interest in gaming help build a welcoming player community. Main Responsibilities Provide prompt, professional support to Spanish-speaking players via email, chat, and social media. Investigate and resolve account, gameplay, and technical problems efficiently. Document player interactions and support cases for accurate follow-up. Work with internal teams to address complex issues and improve player satisfaction. Share player feedback with Riot Games development teams to support ongoing improvements. Promote a positive, inclusive gaming environment through empathetic communication. Keep up to date with Riot Games products, updates, and industry news. Location This position is based in Sofia, Bulgaria.

Join Mercier Consultancy, a leader in the gaming support industry, as a German-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully paid relocation package for the right candidate. In this vital role, you will provide indispensable back office support to enhance gaming operations, specifically catering to our German-speaking players and ensuring the utmost quality in support services.Your responsibilities will include analyzing player information, supporting front office operations, investigating complex player issues, and maintaining compliance with internal policies to ensure a seamless gaming experience.Key Responsibilities Provide back office support and technical assistance tailored to German-speaking players. Analyze player accounts to identify potential irregularities or concerns. Work collaboratively with front office teams and developers to resolve complex cases. Monitor compliance with gaming policies and report on adherence status. Ensure timely and accurate updates to player accounts and transactions. Maintain detailed documentation of cases, processes, and communications in accordance with company standards. Contribute to the enhancement of gaming support procedures to improve player experience.