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Key Account Management Team Lead

Kaizen GamingBuenos Aires, Argentina
On-site Full-time

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Experience Level

Manager

Qualifications

Your Qualifications:Bachelor's degree in Business, Marketing, or a related field. Proven leadership experience in a similar role within the gambling, online gaming, or betting industries. Strong understanding of customer relationship management and account management strategies. Excellent communication and interpersonal skills, with the ability to engage and motivate teams. Analytical mindset with a focus on achieving measurable results. Fluency in Spanish and English is preferred.

About the job

Join Our Dynamic Team at Kaizen Gaming!

Kaizen Gaming, the driving force behind Betano, stands as one of the largest GameTech companies globally, operating across 20 diverse markets. We are committed to harnessing advanced technology to deliver exceptional entertainment experiences to millions of customers who trust us.

Our vibrant team of over 2,700 Kaizeners hails from more than 40 nationalities across three continents, and we take pride in being recognized as one of the Best Workplaces in Europe, certified as a Great Place to Work in our offices. Here, every day brings new opportunities for you. Are you ready to Press Play on your potential?

Your Role as Key Account Management Team Lead

In the pivotal position of Key Account Management Team Lead, you will spearhead the daily operations of the Key Account Management Team in Argentina, ensuring that our KAM strategies effectively integrate local market insights while focusing on achieving departmental objectives related to customer retention and loyalty. As a leader, you will not only drive team performance but also provide mentorship and development support, embodying the role of a 'Player-Coach.' This means guiding and mentoring your team while personally managing a portfolio of high-value customers.

Your Responsibilities Include:

  • Overseeing the daily operations of the Key Accounts Team, coordinating tasks for timely and efficient execution.
  • Providing continuous coaching and mentorship to team members for their professional growth.
  • Delivering exceptional, proactive service to enhance the gaming experience for our Key Accounts, boosting customer retention and satisfaction.
  • Directly managing a select group of VIP accounts, ensuring a personalized and high-quality service experience.
  • Guaranteeing that our VIP clients receive outstanding service, reinforcing their loyalty and long-term engagement with our brand.
  • Achieving high performance within the Key Account segment, meeting specific KPIs for the region, including Active customers, Monthly Retention Rate, GGR, and Generosity levels.

About Kaizen Gaming

At Kaizen Gaming, we are on a mission to redefine the gaming experience. With a commitment to innovation and customer satisfaction, we continuously strive to leverage technology to create unforgettable experiences for our users. Join us and be a part of an award-winning team that values diversity, creativity, and excellence.

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