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Junior Product Manager - Customer Service Focus

WheelyLondon, England, United Kingdom
On-site Internship

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Experience Level

Entry Level

Qualifications

What You Will Be DoingLead a cross-functional team comprising engineers, designers, and product analysts. Manage your team's roadmap to align with Wheely’s mission. Take ownership of your team’s products (both existing and new) from conception through development, launch, growth, and maintenance:Analyze customer issues to identify product opportunities that minimize the need for Customer Service contact. Facilitate the implementation of AI-driven automation in chauffeur communications. Develop internal tools that enhance the speed and consistency of issue resolution. Identify product solutions that enable Customer Service agents to provide a more personalized experience. RequirementsInternship (with potential for full-time transition)STEM degree from a prestigious university (recent graduates or final-year students are encouraged to apply). Full-time:STEM degree from a reputable university.6-12 months of relevant internship or work experience in a high-growth environment (tech, top-tier consulting firm, leading investment bank, or venture capital). A strong passion for exceptional UX/UI. Exceptional written communication skills. Highly analytical mindset.

About the job

About Wheely

Wheely is revolutionizing premium transportation across major cities in Europe, the US, and the Middle East. By integrating advanced technology with the art of five-star chauffeuring, we provide an exceptional experience trusted by over 100,000 active riders and 1,200 corporate accounts.

As a profitable, rapidly expanding scale-up with $43 million raised and over $100 million in annual revenue, we have recently launched in New York City and are swiftly extending our reach across the US and EMEA. If you are passionate about your work and eager to contribute to our next phase of growth, we invite you to apply.

We are in search of a Junior Product Manager primarily focused on enhancing our Customer Service stream. In this pivotal role, you will drive improvements in our Customer Service team, making it more efficient, proactive, and personalized while ensuring a consistently high quality in all interactions.

About Wheely

Wheely is at the forefront of transforming premium transportation, blending technology and luxury service to create an unparalleled travel experience. Our commitment to quality and innovation has earned the trust of a vast user base and numerous corporate clients.

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