Junior Product Manager - Customer Service Focus

About WheelyWheely is revolutionizing premium transportation across major cities in Europe, the US, and the Middle East. By integrating advanced technology with the art of five-star chauffeuring, we provide an exceptional experience trusted by over 100,000 active riders and 1,200 corporate accounts.As a profitable, rapidly expanding scale-up with $43 million raised and over $100 million in annual revenue, we have recently launched in New York City and are swiftly extending our reach across the US and EMEA. If you are passionate about your work and eager to contribute to our next phase of growth, we invite you to apply.We are in search of a Junior Product Manager primarily focused on enhancing our Customer Service stream. In this pivotal role, you will drive improvements in our Customer Service team, making it more efficient, proactive, and personalized while ensuring a consistently high quality in all interactions.

About JuniorAt Junior, we are at the forefront of innovation, developing advanced LLM-powered workflow tools designed to enhance investment research for private market investors. Our esteemed clientele includes the majority of the top 10 global private equity and consulting firms, and we currently facilitate the investment of hundreds of billions of dollars annually. As a profitable and bootstrapped company, we are proud to have a dynamic team of over 30 professionals based in London, New York City, and Sydney, achieving a remarkable 10x revenue growth in 2025.Explore more about our mission and values here. Role OverviewWe are searching for our inaugural Product Marketing Lead to define our positioning, messaging, and marketing strategies for Junior, targeting the world's most discerning enterprise software buyers. You will act as a vital link connecting our state-of-the-art AI product with decision-makers at prestigious consulting firms and private equity funds.In this pioneering role, you will have the chance to:Lead product launches and messaging for feature releases: Ensure new features are effectively communicated to the right audience, helping users maximize their value from Junior.Develop our content strategy: Create engaging case studies, thought leadership articles, and sales enablement resources that demonstrate tangible ROI.Shape our go-to-market strategy: Develop impactful messaging that stands out in the crowded AI landscape and resonates with sophisticated buyers by deeply understanding customer segments, market dynamics, and decision-making personas. About YouWe are looking for a strategic product marketer who possesses:5+ years of B2B product marketing experience, ideally within enterprise software, AI/ML platforms, or technology services.A deep understanding of complex sales cycles, with experience engaging sophisticated buyers who navigate 3-9 month decision-making processes involving multiple stakeholders.Fluency in AI/LLM products, with the ability to articulate the technological shifts we are experiencing and create compelling messaging around customer use cases.A tinkerer’s mindset: Experimentation with LLMs and AI tools, showcasing several examples of processes developed or improved through generative AI.

About JuniorAt Junior, we are revolutionizing the investment research landscape with state-of-the-art LLM-powered tools designed specifically for private market investors. Our clientele includes some of the world's leading private equity and consulting firms, collectively managing billions in annual investments. As a profitable and bootstrapped organization, we take pride in our dynamic team of 24 based in both London and NYC.Discover more about our mission and values here. Role DescriptionAs a pivotal member of our Customer Success team, you will play a crucial role in ensuring our clients' success. We seek individuals who possess genuine empathy for the challenges faced by consultants and investors during due diligence work, and who can effectively demonstrate how Junior can enhance their efficiency and impact.Your responsibilities will include managing global deployments involving thousands of users, acting as the Voice of the Customer, and collaborating closely with our product team to eliminate pain points from our customers' workflows.In this role, you will:Develop and maintain robust relationships with clients, including key decision-makers at large-cap funds and consultancies, serving as their primary contact and trusted advisor throughout the onboarding and feedback processes.Oversee the execution of large-scale AI deployments for thousands of users.Transform customer feedback into actionable insights for product development, guiding our team on essential features to meet client demands.Co-create and deliver tailored training programs alongside our customers.Utilize data-driven strategies to enhance customer engagement, satisfaction, and retention.Advance into a managerial position as our Customer Success team expands.Contribute to the evolution of our team structure and the overall company culture. About YouWe are in search of a seasoned Customer Success Lead who:Has demonstrable experience in customer success roles, especially within the investment or consulting sectors.Is skilled in relationship management, with a track record of engaging effectively with senior stakeholders.Possesses strong analytical skills and the ability to leverage data for customer insights.Can effectively communicate and translate customer needs into product enhancements.Is passionate about driving user satisfaction and retention.

About JuniorAt Junior, we are on a mission to revolutionize the investment research landscape with innovative LLM-powered tools designed specifically for private market investors. Our clientele includes some of the world's leading private equity and consulting firms, collectively managing billions in annual investments. As a profitable and bootstrapped enterprise, we have grown our team to 24 talented individuals across our London and NYC offices, and we achieved a remarkable 10x revenue growth in 2025.Discover more about our mission and values here. Role DescriptionAs our first dedicated Backend Engineer focused solely on our internal go-to-market and operations stack, you will play a pivotal role in shaping our technology framework. Your responsibilities will include:Crafting an AI-first tech stack from the ground up, influencing infrastructure decisions and priorities.Rapidly deploying internal tools and receiving immediate feedback from your team members, who will quickly become your strongest advocates!Developing and managing our data warehouse and internal data architecture.Engaging in innovative projects that leverage LLMs, automation, and advanced agent technologies.Cultivating our engineering culture. Sample Set of ProjectsUser Health Reporting + CRM Data Quality: Automate data pipelines to enhance metrics visibility in BI dashboards and ML evaluations, while establishing alert systems for risk signals.User Feedback Integration: Develop a tool that summarizes user feedback calls, prioritizes feature requests, and communicates findings to our Product team.Billing and Invoicing: Implement complex B2B pricing models encompassing usage-based, seat-based, and platform fees, while automating financial reconciliation processes.Data Warehouse Development: Create a data warehouse to integrate product, CRM, and operational data, and generate tailored dashboards for different teams. About YouWe are searching for a backend/data engineer who...

About the Role HelloFresh is hiring a Junior Product Marketing Manager in London. This position focuses on supporting marketing efforts for our meal kit products. The role suits someone who enjoys creative work, likes solving problems, and wants to help shape how customers discover and use our offerings. What You Will Do Assist in developing and running marketing campaigns for new and existing products Analyze market trends and customer data to inform campaign decisions Work closely with teams across the business to boost product visibility and customer engagement Contribute insights that guide marketing strategies and support successful product launches Location This role is based in London, England, United Kingdom.

At Pipedrive, we recognize that exceptional talent is essential for creating an outstanding product. Our team embodies our core values, and we prioritize hiring individuals who align with them. Since our establishment in 2010, we have been dedicated to empowering sales and marketing teams with user-friendly, powerful tools that streamline daily operations. Today, our cloud-based software is relied upon by over 100,000 companies across 179 countries. We have grown from a small team of five to an expansive international workforce of over 850 individuals, representing more than 50 nationalities, with offices in various locations throughout Europe and the US. In 2020, we proudly received a majority investment from Vista Equity Partners, a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses, marking Pipedrive as Estonia's fifth unicorn.We are currently seeking a Senior Product Manager in London to enhance the onboarding experience for our users. In this fast-paced, experimentation-driven environment, you will utilize both qualitative research and quantitative data to formulate robust hypotheses and scale meaningful user experiences. This role provides a unique opportunity to manage a diverse array of experiments while mentoring fellow Product Managers, aligning strategies with executive leadership, and exploring the integration of AI-powered tools to elevate user experiences and accelerate product innovation.

Join Focus IT Recruitment as we partner with a reputable IT Managed Services Provider to find a dedicated Service Desk Engineer.In this pivotal role, you will provide comprehensive 1st, 2nd, and 3rd line support within a dynamic and collaborative team, where you will have ample opportunities to enhance your technical expertise.Your responsibilities will include managing incoming technical support incidents, requests, and changes with a focus on customer satisfaction.You will take ownership of your personal call queue, ensuring timely resolution and closure of calls.Continual communication with customers will be key, providing them with updates and ensuring their needs are met.From straightforward password resets to intricate server queries, you will address a variety of technical issues.The ideal candidate will possess a minimum of 5 years of commercial experience as a Support Engineer, with robust knowledge of Windows, networking, and some experience with Mac systems.Key skills required include familiarity with Server 2003/2008/2012, MAC OSX, Exchange 2007/2010, Active Directory, Networking Protocols, and Microsoft Operating Systems. Proficiency in Windows Server maintenance, upgrades, and installations is also essential.Certifications such as CompTIA, MCP, MCA, MTA, MCSA, MCSE, CCENT, CCT, CCNA, or CCNP are highly desirable.Experience in a Managed Service environment is a significant advantage.This role may also be referred to as Service Desk Analyst, MSP Service Desk, 2nd Line Support Engineer, Managed Service Provider Service Desk Analyst, or Managed IT Services.Salary: £27,000 - £35,000

Role OverviewJoin our dynamic IT support team as a Junior Service Desk Engineer. We seek a dedicated and customer-oriented individual to deliver first-line technical assistance to end users, effectively troubleshoot both hardware and software concerns, and ensure the seamless operation of our IT infrastructure. This position is based on-site and requires excellent communication skills along with a proactive attitude towards problem-solving.Key ResponsibilitiesDeliver Level 1 technical support for desktops, laptops, printers, and other peripheral devices.Address user inquiries through our ticketing system, via phone, and face-to-face interactions.Diagnose and resolve hardware, software, network connectivity, and login issues.Install, configure, and maintain operating systems and essential business applications.Assist with Active Directory functions including password resets, user account creation, and permission management.Provide support for email and collaboration tools such as Outlook and Teams.Document, track, and update incidents and service requests within the ticketing system.Escalate complex problems to senior support teams when necessary.Help with device setup, imaging, and deployment for new employees.Maintain IT documentation, asset records, and support protocols.Adhere to IT security policies and best practices.Required Skills & Qualifications1–2 years of experience in IT Service Desk / Desktop Support / Technical Support.Basic understanding of Windows operating systems and Microsoft Office suite.Familiarity with Active Directory user management.Knowledge of fundamental networking concepts (Wi-Fi, VPN, IP configuration).Experience with a ticketing or helpdesk system.Strong analytical and troubleshooting skills.Exceptional communication and customer service abilities.Willingness to work on-site and provide hands-on support.Preferred Skills (Nice to Have)Experience with Office 365 / Microsoft 365 administration.Basic knowledge of hardware troubleshooting and device imaging.Relevant IT certifications such as CompTIA A+, ITIL Foundation, or similar.Key CompetenciesCustomer-focused mindsetEffective time management and prioritizationCollaborative team playerEagerness to learn and developAttention to detail

Emplifi supports over 20,000 brands in managing their social media presence and customer experience. The platform combines social media marketing, commerce, and customer care, all enhanced by analytics and AI. Organizations rely on Emplifi to improve satisfaction, increase sales, and strengthen brand loyalty. The Customer Success team plays a central role in onboarding new clients and ensuring they get the most from Emplifi’s solutions. This team helps build long-term relationships and supports revenue growth, working with a broad CX management suite and a large social media dataset. Team members collaborate across regions, from Sydney to Sao Paulo and New York to Singapore, and receive ongoing career development and opportunities to deepen their expertise in social media advisory. Role overview The Junior Customer Success Manager for the UK and Nordics acts as a key partner for clients. The focus is on building positive client relationships, supporting retention and renewals, encouraging product adoption, and identifying opportunities for account growth. Managing contract renewals and upsells within a set portfolio is a core responsibility. What you will do Client relationship management Serve as the main point of contact for assigned customers Build and maintain strong, lasting relationships to support satisfaction and loyalty Understand client goals and align Emplifi’s services to help achieve them Onboarding Oversee the onboarding process for new clients, ensuring smooth and timely product adoption Work with internal teams to deliver services efficiently and meet onboarding deadlines Product adoption Track client engagement and monitor how clients use Emplifi’s solutions Conduct regular check-ins to support effective use of the platform

Telefonica Tech is looking for a Junior Service Delivery Manager based in London. This role supports the smooth delivery of services to clients and plays a part in maintaining daily operations. Role overview This position provides practical experience in service management. The Junior Service Delivery Manager assists with client coordination and helps ensure that service commitments are met each day. What you will do Support the delivery of services to clients Help keep daily operations running smoothly Gain hands-on experience in service management tasks Assist with client coordination activities

At Zaizi, we are seeking a talented and experienced Senior Product Manager to collaborate with a secure government client, guiding them in the development of user-centric roadmaps for essential products that are pivotal to national security. This role demands a visionary who can inspire and provoke innovative thinking, ensuring our client's products meet the complex needs of their users. You will enjoy complete autonomy in your approach, supported by skilled, agile, multi-disciplinary teams dedicated to co-designing, prioritizing, and realizing your innovative ideas.Do you have the ability to motivate and lead diverse delivery teams?Are you an advocate for Agile methodologies and principles?Do you thrive in an environment with passionate, collaborative, and open-minded individuals?Are you eager to contribute to projects that have a meaningful and positive impact on people's lives?Join us in tackling exciting public sector projects, where your work will make a substantial difference. At Zaizi, we embrace complex challenges through creative solutions and cutting-edge technologies.Our culture is inclusive, modern, friendly, and innovative. We are on the lookout for bright, forward-thinking individuals with a proactive attitude. If you are driven to excel and enjoy pushing boundaries, you will fit right in!Your Achievements at Zaizi:As a Senior Product Manager, you will:Lead multi-disciplinary Agile teams to identify challenges, co-design, and deliver solutions that balance user needs with organizational objectives and sustainability.Drive results throughout all phases of the product lifecycle, including Discovery, Alpha, Beta, and Live.Build effective partnerships with client product owners and stakeholders.Negotiate to maximize value outcomes for our clients.Enhance Zaizi's product management capabilities by mentoring and coaching fellow team members.These objectives are a starting point; we are open to discussing and refining them further during the interview process.

Moneybox is expanding its Product Technical team and seeks a Junior Product Technical Analyst for the London office. This position provides direct exposure to investment and tax-wrapped products, with a strong focus on regulatory compliance involving HM Revenue and Customs, the FCA, and at times the IRS. It is well suited to someone interested in financial compliance and the intersection of technology with regulated products. Key responsibilities Assist with regulatory reporting and prepare returns required by UK and international authorities. Address complex customer queries, including complaints and issues such as interest miscalculations or investment discrepancies. Support audits and interpret compliance guidelines to help Moneybox meet its obligations. Lead or contribute to process improvements and represent Moneybox in industry forums or discussions. Work collaboratively with teams across the company and with external partners to resolve issues and implement changes. Document and explain technical processes clearly and accurately. Contribute to projects that explore how AI can improve team workflows. Requirements Interest in understanding how systems and processes function, particularly in a regulated financial context. Strong problem-solving skills and an analytical, detail-oriented approach. Ability to quickly absorb new information and apply it effectively. Comfort working independently and taking responsibility for assigned tasks. Confidence when engaging with colleagues and stakeholders at all levels. Clear communication skills, with the ability to document and articulate processes well. Location This position is based at the Moneybox office in London.

Intercom develops AI-powered tools designed to help businesses improve customer service. The company’s main product, Fin, is an AI agent that works together with Intercom’s Helpdesk to form the Customer Service Suite. This platform enables businesses to provide continuous support, handling both automated requests and more complex issues that require human input. Since its founding in 2011, Intercom has supported nearly 30,000 businesses around the world, focusing on practical solutions that raise the bar for customer communication. Role overview The Product Manager role in London centers on shaping the future of business messaging and AI-driven customer engagement. This position involves collaborating with engineers, designers, and researchers to develop products used by millions each day. What you will do Work with cross-functional teams to design and deliver new features for Intercom’s suite of customer service tools Contribute to the direction of AI-powered customer engagement products Help ensure products meet the needs of businesses and their customers Location This position is based in London, England.

Trainline is a major player in European rail travel, connecting millions of customers with ticket options from hundreds of carriers. With a presence in over 40 countries and a team representing more than 50 nationalities, the company focuses on making travel simpler and more sustainable. The London office is one of several across Europe supporting this mission. The security team at Trainline works at the intersection of technology and safety, partnering with Cloud Engineering, SRE, and Platform Engineering. Their work helps protect digital channels that process billions in ticket sales, adapting to new threats and integrating emerging technologies to keep systems secure. Role overview The Junior Product Security Engineer role centers on supporting security throughout the product development lifecycle. This position is well suited to someone early in their security career who wants to apply security concepts in a cloud-native environment. The role involves hands-on work with vulnerability management and collaboration with product teams to strengthen security practices. What you will do Assist with embedding security into each stage of product development Support vulnerability management processes Work alongside experienced security engineers and cross-functional teams Help improve security practices for digital products Location This position is based in London.

At NiCE, we embrace challenges as opportunities for growth. We are a team of ambitious innovators committed to exceeding expectations and driving success. Join us for a career that ignites your passion and propels your professional journey.Customer Success Manager – Netherlands FocusAs part of our Customer Success Management (CSM) team, you will be instrumental in nurturing ongoing relationships with our key customers post-purchase, ensuring they derive maximum value from our advanced technology solutions.Your role will commence even before customers go live on our contact center platform, guiding them towards successful adoption, measurable ROI, and sustainable success.Our CSMs are experienced professionals, dedicated to enhancing customer experiences through driving AI-powered capabilities and supporting our growth objectives. You will manage a portfolio of high-touch, complex enterprise accounts predominantly located in the Netherlands.Your responsibilities will include partnering with customers to promote their success using NiCE’s technology, optimizing their usage, and building lasting, loyal relationships. This role requires a high level of engagement and strategic guidance for premium service package clients.Engagement with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits to the Netherlands as necessary for value reviews and executive engagements.Collaboration is key; you will work closely with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure exceptional customer satisfaction and success.

About JuniorAt Junior, we are at the forefront of innovation, creating powerful LLM-driven tools designed to enhance the investment research experience for private market investors. Our esteemed clientele includes several of the world's top 10 private equity and consulting firms, collectively investing billions of dollars each year. As a profitable, bootstrapped company, we have a thriving team of 28 professionals located in both London and New York City. Notably, we achieved a remarkable 10x revenue growth in 2025. Role OverviewJunior has positioned itself as the premier AI platform for consulting and private equity teams at leading firms globally. Following our 10x growth last year, we aim to triple our success this year.1) Development of GTM Systems (Core)Manage the lead → account → opportunity workflow, focusing on stages, fields, and rules.Automate processes related to routing + hygiene (deduplication, enrichment, stage/task updates).Establish consistent cadences for pipeline reviews, next-step follow-ups, and stale/renewal alerts.Ensure Attio serves as the single source of truth for definitions, naming conventions, and required fields.Create targeted and semi-templated content (such as deal-specific one-pagers and demo workspaces).2) RevOps Processes, Automation & ToolingImplement automations across platforms including Claude Co-work, Attio, Slack, email, and calendar.Oversee legal and information security processes, enhanced by cutting-edge AI tools.Maintain straightforward dashboards tracking inbound speed, conversion rates, outbound pipeline, and pilot health.Conduct monthly operational sweeps to resolve issues, simplify processes, and introduce further automation.3) SDR Execution (Targeted)Engage in prospecting and outbound initiatives targeting our ideal customer profile through Clay, LinkedIn, and Superhuman.Continuously refine high-converting messaging and outreach sequences.Schedule and qualify meetings, ensuring clear next steps are logged in Attio.Develop repeatable outbound strategies (including lists, triggers, and collateral).4) Experiments & Growth OperationsConduct 2–4 GTM experiments per month.Analyze results and convert successful strategies into SOPs and playbooks. About You2-4 years of experience in RevOps, Sales Ops, or Growth Ops.Strong analytical skills with a data-driven approach.Proficiency in automation tools and CRM systems.Excellent communication and interpersonal skills.A proactive mindset with a passion for experimentation and growth.

At NiCE, we refuse to limit our challenges; instead, we constantly challenge our boundaries. We are ambitious innovators, striving to be game changers, and we are fully committed to winning. Our standards are set exceptionally high, and we consistently execute beyond those expectations. If you share our passion, we have an incredible career opportunity awaiting you that will ignite your enthusiasm.What does the role entail?We are in search of a Product Manager to lead and manage the development of our Customer Experience Automation and Analytics products, with a keen emphasis on data, analytics, and intelligent automation, including AI-powered solutions.In this position, you will collaborate closely with engineering, data science, and go-to-market teams to pinpoint customer challenges, define product strategy, and deliver valuable, high-quality solutions. This role is ideal for someone adept at navigating the entire product lifecycle from discovery to launch while balancing customer needs with technical constraints and commercial objectives.How will you create impact?Lead the product roadmap for designated CX automation, analytics, and intelligent capabilities (including AI), from discovery through launch and subsequent iterations.Engage with customers, partners, and internal stakeholders to identify issues, validate opportunities, and outline clear objectives.Convert customer and business needs into well-defined product specifications, user stories, and prioritized backlogs.Collaborate closely with engineering and data science teams to develop solutions that are both technically robust and commercially viable.Prioritize features, improvements, and bug fixes based on customer value and effort required.Serve as a product expert and advocate, assisting internal teams (Sales, Services, Support) and interacting directly with customers as required.Support product launches, including positioning, enablement, and post-launch feedback mechanisms.Stay informed about market trends, competitors, and emerging technologies in AI, data, analytics, and automation, integrating insights into product strategy.

Join Lalamove as a Customer Services Assistant Manager and be a part of a dynamic team that delivers exceptional service to our clients. In this role, you will oversee daily operations, ensure customer satisfaction, and lead a team of customer service representatives. Your leadership will be crucial in maintaining high standards of service and driving continuous improvement.

At Intercom, we are not just an AI Customer Service company; we are on a transformative mission to redefine customer experiences for businesses worldwide.Our cutting-edge AI agent, Fin, sets the benchmark for customer service AI, enabling businesses to provide seamless, always-on support that enhances customer satisfaction. When paired with our Helpdesk, Fin evolves into the Intercom Customer Service Suite, offering AI-enhanced solutions for complex queries that require human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, establishing new standards in customer service. By adhering to our core values, we continuously innovate, work with urgency, and deliver exceptional value to our clients.We are seeking a Senior Product Manager to join our dynamic team and play a pivotal role in shaping the future of business messaging and AI-driven customer engagement. This is a unique opportunity to lead a talented team of engineers, designers, and researchers in creating products that impact millions daily.

IT Technical Engineer – Field-BasedFocus GroupHome Based (with frequent travel across London Zone 1-4)Competitive Salary: Up to £43,000 + Company Van + Overtime & On-Call Allowances (approximately £8-10k)Are you an engineer who thrives in dynamic environments rather than being confined to a desk? If so, this opportunity is tailored for you.Focus Group is a rapidly expanding technology firm, backed by Hg Capital, generating £300 million in revenue and serving over 30,000 SME clients throughout the UK. We are on an ambitious growth trajectory and are seeking proficient field engineers to help us provide exceptional IT solutions to our customers.Your RoleWorking from your home in the London area, you will represent Focus Group across Greater London, visiting client sites to install, configure, and troubleshoot various IT solutions. One day you could be implementing a multi-site network; the next, addressing a critical server issue or configuring Azure infrastructure for a developing business.No two days will be alike — that's the beauty of this position.Key Responsibilities Install and configure IT solutions across Windows, Azure, networking, and telephony. Provide onsite and remote support for SME to Enterprise clients throughout London. Lead fault resolution for urgent hardware and service failures. Contribute to multi-technology, multi-site project delivery. Accurately audit and document client infrastructure. Collaborate with Project Managers, Service Desk, and 3rd Line Engineers.Desired Skills and Experience Significant hands-on experience in IT support or delivery. Strong knowledge of the Microsoft stack — Windows Desktop, Windows Server, M365. Familiarity with cloud technologies — Azure, Intune, SharePoint. Networking fundamentals — firewalls, routers, switches, wireless. A natural troubleshooter — tenacious, solution-oriented, and enjoys challenges. A full UK driving license (essential).Preferred Qualifications⭐ Previous experience in Managed Service Provider (MSP) environments.⭐ Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba).What We Offer Up to £43,000 base salary. Company van provided and travel expenses covered.⏰ Overtime and on-call allowances. Clear pathways for career advancement — Team Leader, Solutions Engineer, and beyond. The support of a $1 billion technology company with significant momentum.Why Join Focus Group?We're a forward-thinking company that is scaling, acquiring, and investing in AI to redefine exceptional managed services. Our engineers are at the forefront of this mission — trusted, technically challenged, and equipped with the tools necessary to excel.If you are a self-motivated individual who enjoys variety, is passionate about solving real-world problems, and seeks to make a meaningful impact, we want to hear from you!