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Junior Payment Operations Analyst

DEUNACiudad de México, Mexico
On-site Full-time

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Experience Level

Entry Level

Qualifications

Role Summary:The Junior Payment Operations Analyst will be responsible for managing, analyzing, and tracking payment flow incidents, ensuring operational continuity and efficient resolution. This role serves as a coordination point among technical, product, and operations teams, guaranteeing visibility, appropriate prioritization, and continuous process improvement. Main Responsibilities:1. Monitor and manage payment-related incidents (PSPs, APMs, reconciliations, rejections, etc.).2. Lead the triage process, ensuring accurate categorization, severity assessment, and assignment.3. Track tickets end-to-end until resolution.4. Collaborate with internal teams (tech, product, support) for analysis and solutions.5. Identify patterns or trends in incidents and recommend enhancements.6. Document findings, workflows, and recurring solutions.7. Ensure clear and timely communication with stakeholders.8. Assist in prioritizing issues based on operational impact.9. Participate in continuous improvement initiatives for incident processes. Requirements:1. Experience in operations, support, or incident management (ideally in payments or fintech).2. Basic understanding of payment flows (authorizations, captures, rejections).3. Analytical capabilities to identify root causes.4. Familiarity with tools such as Jira, Slack, or similar.5. Ability to manage multiple tasks and priorities. Key Skills:1. Analytical thinking2. Organization and tracking3. Effective communication4. Problem-solving5. Collaborative teamworkNice to Have:1. Basic knowledge of APIs, logs, or debugging.2. Previous experience with PSPs or fraud prevention.3. Data handling skills (Sheets, SQL).

About the job

About DEUNA

DEUNA builds technology to streamline global commerce. Our flagship platform, ATHIA, uses AI to help large enterprises improve payment approval rates, control costs, and discover new revenue opportunities. The team behind DEUNA also created a leading Commerce OS for Latin America.

ATHIA combines payment intelligence, checkout optimization, and data orchestration in one solution. The platform connects with more than 300 payment service providers and alternative payment methods. Today, DEUNA supports over 20% of Mexico’s digital economy by simplifying payments through unified integration and centralized reconciliation.

As DEUNA grows into the U. S. market, we work closely with major retailers, marketplaces, airlines, and quick-service restaurants. Our team is focused on making payments simpler for businesses everywhere.

About DEUNA

DEUNA is a fast-growing startup dedicated to revolutionizing global commerce through innovative payment solutions. With our flagship platform, ATHIA, we empower enterprises to optimize their payment operations and drive growth.

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