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Junior IT Support Specialist / Trainee

loopmeDnipro, Dnipropetrovsk Oblast, Ukraine
On-site Full-time

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Experience Level

Entry Level

Qualifications

Candidates should have a basic understanding of Windows and macOS operating systems, corporate IT systems, networking principles, user account management, and general computer hardware principles. Strong communication skills, a willingness to learn, and the ability to work effectively in a team are essential.

About the job

Join our dynamic team at loopme as a Junior IT Support Specialist or Trainee in our Dnipro office. This position is perfect for individuals eager to embark on an IT career, gaining hands-on experience in technical support and essential system administration.

As a valued member of our IT Support team, you will handle daily user support tasks, manage equipment, prepare devices for employees, and maintain the fundamental IT infrastructure of our office.

This entry-level role welcomes candidates without prior commercial experience. We prioritize motivation, quick learning ability, strong communication skills, and a genuine desire to advance in the IT field.

English Language Requirement:
Proficiency in English at levels B1-B2+ is required, as candidates will engage in calls with colleagues from other offices and must comprehend basic technical discussions in English.

Essential Soft Skills:

We seek candidates who exemplify strong communication abilities, eagerness to learn and grow, teamwork skills, a helpful attitude towards colleagues, a results-driven mindset, and a keen attention to detail.

Fundamental Technical Knowledge:
The ideal candidate should possess a basic understanding of:

  • Windows operating systems
  • macOS operating systems
  • Fundamentals of corporate IT systems
  • Basic networking principles
  • User account management
  • General computer hardware principles

Technologies and Systems Utilized:

  • Google Workspace
  • Auth0
  • Okta
  • Slack
  • Google Meet
  • Gmail
  • Zoom
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Standard macOS applications
  • Standard Windows applications

Primary Responsibilities:

  • Preparing laptops and equipment for new employees
  • Onboarding technical setup for new staff
  • Offboarding technical procedures for departing employees
  • Issuing and tracking peripheral devices
  • Processing internal IT support requests
  • Participating in IT equipment inventory processes
  • Supporting basic office IT infrastructure
  • Collaborating with colleagues through calls

Preferred Qualifications:

  • Experience with equipment inventory
  • Experience in preparing hardware for deployment
  • Prior experience in IT Support or Helpdesk roles
  • Basic networking knowledge
  • Involvement in internal process improvements
  • Understanding of IT Asset Management principles
  • Skills in process documentation or design

About loopme

loopme is a forward-thinking company dedicated to enhancing the workplace through innovative IT solutions. We value the growth and development of our employees and foster a collaborative environment.

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