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Junior Customer Service Specialist

MyDrWarsaw
Hybrid Full-time

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Experience Level

Entry Level

Qualifications

Qualifications include strong problem-solving skills, effective communication abilities, and a willingness to learn and adapt to new technology.

About the job

MyDr, a part of the Docplanner group, which includes brands like ZnanyLekarz, is a team of technology enthusiasts dedicated to developing and enhancing advanced software for managing Electronic Medical Documentation (EMD) and comprehensive clinic management.

Since 2017, we have successfully established ourselves as a leader in cloud-based EMD solutions within the medical software market in Poland. Our product is utilized daily by nearly 50,000 users who ensure the safety of medical practices across the country.

We are currently looking for a dedicated individual to join our Customer Care team in Warsaw.

Your Responsibilities

  • Provide multi-channel support to our users in their daily operations using MyDr and dr100 applications through email, chat, and remote calls.
  • Communicate with the IT department regarding error reporting, verifying messages, and informing users about solutions or the implementation of their ideas.
  • Conduct training sessions and provide guidance to users on how to effectively operate our software.
  • Regularly collect feedback regarding the functionality of our software to ensure ongoing improvements in efficiency.

The Ideal Candidate

  • Proactively seeks solutions to current problems and takes initiative.
  • Possesses strong communication skills, enabling them to engage in productive discussions and effectively extract key information from users.
  • Has a solid understanding of the Windows environment and can patiently explain its functions to less experienced users.
  • Is a team player who values collaboration; you can count on support from your colleagues, just as they can rely on you — together, we aim for the same goal!

What We Offer

  • Secure employment under a contract of employment – the first 3 months will be in the office (onboarding period) to become familiar with the team and tools, after which there is an option for a hybrid work model (3 days remote / 2 days in the office).
  • ...

About MyDr

MyDr is a pioneering company within the Docplanner group, committed to enhancing healthcare through innovative software solutions. We are driven by a passion for technology and the mission to improve medical practices in Poland.

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