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Systems Engineer - End User Computing & Kiosk Solutions (Contract)

ZainTECHAmman, Amman Governorate, Jordan
On-site Contract

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Experience Level

Experience

Qualifications

Qualifications:2–5 years of experience in Systems Engineering or a related field. Strong knowledge of end-user computing environments. Experience with troubleshooting hardware and software issues. Familiarity with SEDCO kiosk solutions is a plus. Excellent communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment.

About the job

ZainTECH is seeking a Systems Engineer (Contract) with a focus on End User Computing and Kiosk Solutions for its Amman office. This engineer supports, maintains, and optimizes environments that include laptops, desktops, and kiosk systems. The role centers on implementing, troubleshooting, and supporting both hardware and software to ensure high availability and a smooth user experience.

This position involves close collaboration with internal teams and external vendors, particularly in environments using Dell end-user devices and SEDCO kiosk solutions. A hands-on approach to system support, incident resolution, and lifecycle management is required.

What You Will Do

End User Computing Support

  • Provide technical support for laptops, desktops, and other end-user devices to keep them performing well and available.
  • Install, configure, and maintain operating systems, applications, and user environments.
  • Diagnose and resolve hardware and software issues quickly.
  • Assist with device deployment, upgrades, and replacements throughout the device lifecycle.

Kiosk & SEDCO Solutions Support

  • Implement, configure, and maintain SEDCO kiosk solutions.
  • Troubleshoot issues with kiosk hardware, software, and connectivity.
  • Ensure kiosks meet service level requirements and operate reliably.
  • Coordinate with vendors for maintenance, escalations, and problem resolution.

Hardware & Vendor Management

  • Oversee Dell end-user device environments, ensuring compliance with standards and configurations.
  • Work with vendors and service providers for hardware support, warranty claims, and escalations.
  • Track and manage hardware inventory, replacements, and asset lifecycle activities.

Incident Management & Troubleshooting

  • Respond to user requests and incidents, aiming for resolution within agreed SLAs.
  • Perform root cause analysis for recurring problems and implement preventive actions.
  • Maintain accurate incident, resolution, and configuration records in ticketing systems.

Collaboration & Support

  • Work closely with internal IT, infrastructure, and support teams to deliver seamless services.
  • Provide user support and guidance to help improve productivity.
  • Support cross-functional projects related to system upgrades and deployments.

Documentation & Continuous Improvement

  • Keep documentation up to date for system configurations, processes, and troubleshooting steps.
  • Identify and suggest ways to improve system performance, reliability, and user experience.
  • Contribute to knowledge sharing and ongoing improvement efforts.

About ZainTECH

ZainTECH is a leading technology solutions provider focused on delivering innovative end-user computing and kiosk solutions. With a dedication to excellence, we partner with industry leaders like Dell to provide top-tier services that enhance productivity and user satisfaction.

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