About the job
Join Bloomlife as a proactive Software Operations Engineer, where you'll be at the forefront of ensuring the reliability, deployment, and operational excellence of our medical-grade application, Bloomlife Connects. This hands-on role combines software engineering, DevOps, and commercial operations to enhance patient care through innovative technology.
In this pivotal position, you will oversee the smooth operation of our production systems, lead software releases, and refine our infrastructure and deployment tools. A strong grasp of quality management systems and meticulous documentation practices will be critical to your success.
Your key responsibilities will include:
Deployments & Releases
- Conduct comprehensive software releases for backend systems (AWS Lambda, Kotlin) and web portals (React/TypeScript via CloudFront/S3) in accordance with established protocols.
- Manage infrastructure-as-code deployments within the AWS cloud environment.
- Oversee and maintain integrations with external systems.
- Prepare and submit release records adhering to our quality management process.
- Document all deployment activities using the Software Release Deployment Form.
- Drive continuous improvement initiatives for our deployment and operational processes.
System Reliability & Monitoring
- Monitor system health using AWS CloudWatch, including log reviews and alarm configurations.
- Respond to and resolve alerts generated by our monitoring systems.
- Investigate and address operational incidents across our Lambda-based backend and portal infrastructure.
- Summarize system activity through daily operational reports.
Commercial Operations
- Assist in the onboarding process for new clinical sites, including EHR integration setups.
- Collaborate with sales and marketing teams to define and scope customer requirements.
- Provide first-line technical support for user inquiries, feedback, and issues.
- Work with the sales operations team to create dashboards for quarterly business reports.

