companyHonor Technology logo

Senior Care Solutions Specialist

Honor TechnologyRemote PositionNew
Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Senior

Qualifications

Prior experience in customer service or sales is preferred. Strong communication skills, both verbal and written, are essential. Ability to build rapport quickly and demonstrate empathy towards clients and their families. Experience in the healthcare or senior care industry is a plus. Familiarity with technology and a willingness to adapt to new tools and platforms. Must be available to work evenings and weekends as required.

About the job

Honor Technology is changing how older adults receive care at home. Through technology and a network of dedicated professionals, Honor and its Home Instead brand deliver personalized in-home support to seniors worldwide. Their mission centers on helping older adults stay independent, backed by a large franchise network and over 100,000 Care Professionals.

The Senior Care Solutions Specialist plays a key role in connecting families and clients with the right non-medical, in-home care services. This remote, full-time position focuses on understanding client needs, building trust, and guiding them through their options. The role reports to the Sales Manager and follows a set schedule, including evening and weekend shifts as part of a rotation.

What you will do

  • Lead initial conversations with clients and families, primarily by phone, but also via email, chat, and text.
  • Listen closely to understand care needs and explain how Home Instead can support aging at home.
  • Manage both inbound and outbound calls, ensuring empathy, accuracy, and quality in every interaction.
  • Meet daily outreach and conversion goals while quickly establishing trust with clients.
  • Design, implement, and improve sales playbooks and strategies for the team.
  • Mentor and support Care Solutions Consultants, sharing insights and best practices.
  • Collaborate with marketing and product teams to develop and test new services, gather client feedback, and shape future offerings.
  • Adapt consultative sales approaches to uncover client needs and inform decision-making.

Requirements

  • Exceptional customer service and sales skills, with experience in consultative sales preferred.
  • Comfort managing both inbound and outbound communications across multiple channels.
  • Ability to work a set schedule that includes evening and weekend shifts on rotation.
  • High energy and strong performance mindset, with a focus on client connection and trust.
  • Experience mentoring or coaching team members is a plus.

This role offers the chance to shape how families and seniors experience care, while supporting a growing team and helping to develop new solutions in the field of aging care.

About Honor Technology

Honor Technology is committed to revolutionizing senior care through innovative solutions that support aging adults in living independently. With a mission to enhance the quality of life for older adults, Honor collaborates with Home Instead, Inc., providing an extensive network of dedicated Care Professionals and resources to deliver compassionate in-home care.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.