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Customer Success Manager - Latin America (Remote)

WhippyRemote - Latin America
Remote Full-time

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Experience Level

Manager

Qualifications

Qualifications- A degree in a STEM field (Engineering, Computer Science, Mathematics, etc.) or extensive experience with APIs, webhooks, integrations, or automation workflows in a SaaS context.- Strong communication skills, particularly in virtual settings.- Technical curiosity and comfort in discussing complex technical concepts.- Proven problem-solving abilities and a proactive approach to customer success.

About the job

About Whippy

Whippy is an AI communication platform serving staffing and workforce companies across the United States. The platform helps automate workflows using AI agents across channels such as voice, SMS, chat, and automation tools. Whippy operates with a $6M ARR and continues to grow quickly as a bootstrapped company.

Location

This role is fully remote and based in Latin America.

Application Requirement

Candidates must have either a degree in a STEM field (for example, Engineering, Computer Science, Mathematics, or a related area) or significant hands-on experience with APIs, webhooks, integrations, or automation workflows in a SaaS setting. This is a strict requirement for consideration.

Role Overview

The Customer Success Manager at Whippy takes full responsibility for a portfolio of customer accounts. This role involves daily interaction with clients, including onboarding, training, troubleshooting, and ongoing relationship management. Each manager works closely with a Deployment Engineer, who handles deep technical implementation, while the Customer Success Manager leads account management, scheduling, and client communication.

Coding skills are not required, but a strong interest in technology and confidence discussing integrations, webhooks, and product features are essential. This position suits someone who is proactive, comfortable with technical SaaS products, and eager to solve problems directly rather than escalate them frequently.

What You Will Do

  • Oversee a portfolio of assigned customer accounts from onboarding through ongoing support.
  • Lead daily Zoom calls for onboarding, training, troubleshooting, and regular check-ins.
  • Help customers set up and use the Whippy platform effectively.
  • Address customer issues and coordinate with the Deployment Engineer when needed.
  • Advise clients on best practices, AI agent setup, campaign strategies, and workflow design.
  • Monitor customer activity and reach out proactively to prevent problems.
  • Spot opportunities for account growth and share them with the team.

About Whippy

Whippy is at the forefront of AI-driven communication solutions, facilitating automation for major staffing and workforce enterprises in the U. S. Our innovative platform is designed to enhance efficiency and streamline operations through intelligent technology. With a commitment to growth and excellence, Whippy is set to redefine the future of workforce communication.

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