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Customer Success Manager for DACH Region (m/w/d)

PlanRadarSpain, Portugal, Hungary, Croatia OR Bulgaria
Remote Full-time

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Key Responsibilities:Build and maintain strong relationships with clients in the DACH region. Provide expert guidance on the use of PlanRadar’s solutions to maximize customer satisfaction. Regularly engage with clients to understand their needs and ensure they receive outstanding service. Analyze customer feedback to identify improvement opportunities in our offerings. Collaborate with internal teams to enhance product features based on client feedback. Qualifications:Proven experience in customer success or account management, preferably in a SaaS environment. Excellent communication skills in German and English; proficiency in additional languages is a plus. Strong analytical and problem-solving abilities. A proactive attitude with a focus on achieving results. Ability to work independently and as part of a team.

About the job

Join PlanRadar as a Customer Success Manager focusing on the DACH region (Germany, Austria, Switzerland). In this pivotal role, you will be responsible for fostering strong relationships with our clients, ensuring their successful adoption of our platform, and driving customer satisfaction. Your expertise will be crucial in guiding clients through the effective use of our software, ultimately leading to their success and growth.

As a member of our dynamic team, you will have the opportunity to work in a vibrant environment that values innovation, collaboration, and professional development. We are looking for a proactive individual who is passionate about customer success and has a proven record in enhancing client experiences.

About PlanRadar

PlanRadar is a leading software solution for construction and real estate project management. Our platform simplifies communication and documentation processes, helping teams collaborate more effectively. We are committed to innovation and excellence, providing our clients with tools that enhance productivity and efficiency.

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