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Customer Success Manager at Portcast | Singapore

PortcastSingapore
Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in customer success or account management roles, preferably in technology or logistics sectors. Strong understanding of supply chain dynamics and the ability to translate complex data into actionable insights. Excellent communication and interpersonal skills, with a passion for fostering client relationships. Demonstrated ability to manage multiple projects and priorities in a fast-paced environment. Proficiency in CRM software and data analysis tools. Bachelor's degree in Business, Logistics, or a related field is preferred.

About the job

About Us:
Portcast is an innovative logistics technology startup based in Singapore, supported by venture capital. We are dedicated to developing a cutting-edge platform for real-time transportation visibility across global supply chains. Our mission is to empower shippers, manufacturers, and logistics providers to transform data into actionable insights, leading to significant business outcomes.

Our platform transcends mere visibility; it facilitates scalable action by identifying risks early on, enabling teams to mitigate detention and demurrage, streamline exception management, and expedite invoice processing with integrated evidence. By converting visibility into tangible results, we help reduce costs, enhance operational efficiency, and create more predictable supply chains.

Founded in 2018 and backed by prominent technology investors, Portcast is at the forefront of an industry experiencing critical digital transformation. Our team, consisting of skilled software engineers, data scientists, and logistics professionals, is committed to making supply chains not only visible but also decisively actionable from end to end.

About the Role:
We are seeking a Customer Success Manager to join our fully remote team. In this commercial-facing position, you will manage a portfolio of customers comprehensively, from onboarding and adoption through to expansion and retention.

Your initial focus will be on managing mid-market and SMB customers, with a clear progression path to handle larger and more complex accounts independently, including enterprise customers.

The essence of this role is to drive actionability. You will assist customers in transforming data into informed decisions that yield measurable business impact. Additionally, you will identify and spearhead expansion opportunities where we clearly create value, collaborating closely with Sales and Product teams to scale successful initiatives.

This is a high-impact opportunity for a motivated individual who thrives on owning outcomes, influencing product direction, and achieving a balance between customer success and commercial growth.

About Portcast

Portcast is a pioneering logistics technology company in Singapore that is reshaping the future of global supply chains. Our advanced platform is designed for real-time transportation visibility, enabling customers to make informed decisions that drive efficiency and cost savings. With strong backing from leading investors, we are committed to innovation and excellence in the logistics sector.

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