Join our dynamic Operations team at darwin-ai as an AI Onboarding Specialist! We are seeking an enthusiastic individual who is dedicated to delivering exceptional service and has a fervent interest in technology and artificial intelligence. This role is perfect for someone who thrives on establishing client relationships, translating requirements into effective AI solutions, and ensuring a seamless implementation experience for new clients.As a pivotal member of our Onboarding team, you will be instrumental in guiding clients through the initial phase of their journey. Your efforts will help clients fully appreciate the benefits of Darwin AI from the very first day.Key Responsibilities:Oversee the onboarding of new client accounts, ensuring all essential information is gathered and configured for an effective launch.Facilitate kick-off meetings with clients to clarify expectations, gather requirements, and guide them through the onboarding process.Construct and configure AI assistants using internal tools tailored to client specifications and business logic.Collaborate closely with Sales, Customer Support, and Product teams to guarantee a smooth transition and cohesive client experience.Maintain open and consistent communication with clients via WhatsApp, proactively following up to resolve any obstacles and ensure continuous progress.Deliver the initial version of the AI solution promptly, ensuring it meets quality standards prior to going live.Monitor and manage onboarding timelines, ensuring accounts are launched within service level agreements and mitigating churn risks.Provide initial training and resources to assist clients in testing and comprehending their AI agents.

Join our Operations team at darwin-ai, where we are passionate about blending exceptional service with cutting-edge technology. We are seeking an enthusiastic individual who is eager to leverage their customer service expertise to create artificial intelligence assistants for our clients.Key Responsibilities:Facilitate the onboarding process for new accounts.Engage with productive clients to identify new use cases, communicate updates, and support their business growth using our AI tools.Deliver technical support to clients regarding the AI products developed.

Join our dynamic Operations team at darwin-ai, where your passion for technology and customer service will shine! We are seeking an enthusiastic AI Operations Executive who is keen on leveraging artificial intelligence to create innovative solutions for our clients. This position is perfect for individuals who enjoy blending exceptional customer service skills with technical knowledge to develop AI assistants that drive business growth.Key Responsibilities: Manage the onboarding process for new client accounts. Engage with existing clients to identify new use cases, communicate updates, and support their business development using our tools. Deliver technical assistance to clients regarding the AI solutions implemented.

Join our dynamic Operations team at Darwin AI as an AI Operations Executive! We seek a passionate individual who understands the significance of delivering outstanding service and possesses a keen interest in technology and artificial intelligence. This role is perfect for someone who thrives on fostering client relationships, translating business requirements into functional AI assistants, and ensuring a seamless implementation process for new clients.As a vital member of our Onboarding team, you will be instrumental in guiding clients through the initial phase of their journey with Darwin AI, helping them recognize the value we bring from day one.Responsibilities:Oversee the onboarding process for new client accounts, ensuring all necessary information is gathered and configured for a successful launch.Facilitate kick-off meetings with clients to align expectations, collect requirements, and guide them through the onboarding experience.Utilize internal tools to build and configure AI assistants tailored to client needs and business logic.Collaborate effectively with Sales, Customer Support, and Product teams to ensure a smooth transition and cohesive client experience.Maintain clear and consistent communication with clients via WhatsApp, providing regular updates, addressing blockers, and ensuring progress.Deliver the initial version of the AI promptly, ensuring it meets quality standards prior to launch.Monitor and manage onboarding timelines to ensure accounts are launched within service level agreements and avoid churn risks.Provide initial training and resources to assist clients in testing and understanding their AI agent.

We are excited to invite a dynamic individual to join our Operations team as an AI Operations Executive. This role is perfect for someone who not only values exceptional service but is also driven by a passion for technology and artificial intelligence. As an integral part of our Onboarding team, you will help establish meaningful client relationships, translate their requirements into functional AI assistants, and ensure a seamless implementation process for our new customers.Your contribution will be vital in the initial phase of the customer journey, assisting clients in experiencing the benefits of Darwin AI from day one.Key Responsibilities:Manage the onboarding process for new client accounts, ensuring comprehensive information collection and setup for a successful launch.Conduct kickoff meetings with clients to align expectations, gather requirements, and guide them through the onboarding process.Utilize internal tools to build and configure AI assistants tailored to client needs and business logic.Collaborate with Sales, Customer Support, and Product teams to facilitate a smooth transition and cohesive client experience.Communicate clearly and consistently with clients via WhatsApp, providing regular follow-ups to address challenges and ensure progress.Deliver the initial version of the AI system promptly, ensuring it meets our quality standards prior to going live.Monitor onboarding timelines to guarantee accounts are launched within agreed SLAs and minimize churn risks.Provide initial training and resources to empower clients to test and understand their AI agent.

Join our dynamic Operations team at darwin-ai, where we prioritize delivering outstanding service while embracing cutting-edge technology and artificial intelligence. This position is perfect for tech enthusiasts who excel in customer service and are passionate about developing AI-driven solutions for our clients.As an AI Operations Executive, your responsibilities will include: Facilitating the onboarding process for new client accounts. Engaging with existing clients to identify new use cases, communicate product enhancements, and support their business growth through our AI tools. Delivering technical support for our AI solutions.

Join our dynamic Operations team at darwin-ai as an AI Prompting & Automation Executive, a role that emphasizes exceptional client service and a passion for technology and artificial intelligence. This position is perfect for individuals who thrive on initiating client relationships, converting requirements into functional AI assistants, and ensuring a seamless onboarding experience for new clients.As a vital member of our Onboarding team, you will significantly influence the initial phase of the customer journey, helping clients unlock the value of Darwin AI from the very first day.Your responsibilities will include:Facilitating the onboarding process for new client accounts, ensuring all necessary information is accurately collected and configured for a successful launch.Leading kick-off meetings with clients to align expectations, gather requirements, and guide them through the onboarding journey.Building and configuring AI assistants using our internal tools, customized to meet client needs and business logic.Collaborating with Sales, Customer Support, and Product teams to ensure a smooth transition and a unified client experience.Maintaining clear and consistent communication with clients via WhatsApp, providing regular updates to resolve issues and track progress.Delivering the initial version of the AI promptly, ensuring it meets quality standards before going live.Overseeing and managing onboarding timelines to ensure accounts are launched within the agreed service level agreements (SLA) and not flagged as churn risks.Providing initial training and resources to assist clients in testing and understanding their AI agents.

Join our elite AI Special Forces team at Darwin AI! We are seeking a dynamic and enthusiastic AI Support Specialist who is committed to providing rapid, effective, and high-quality assistance to our clients. If you are passionate about technology and AI, and enjoy tackling challenges head-on, this role is a perfect fit for you.As an AI Support Specialist, you will be instrumental in addressing client inquiries and resolving issues related to their AI agents. You will serve as the frontline for clients needing assistance with technical problems and system integrations. Your ability to troubleshoot effectively and collaborate with teams across Customer Success, Product, and Engineering will ensure that our clients receive exceptional support and maintain a strong relationship with Darwin AI.Your responsibilities will include:Responding to customer inquiries through platforms such as WhatsApp, email, and Slack, ensuring swift responses and high satisfaction rates.Troubleshooting and resolving technical issues, particularly those involving AI behavior, configuration, and API integrations.Monitoring alerts from internal tools and acting upon customer feedback submitted through the Darwin platform.Collaborating closely with Product and Engineering teams to escalate complex issues and contribute to product enhancements.Documenting support activities in our systems to maintain accurate records of issues and solutions.Identifying recurrent issues and assisting in the development of internal documentation and FAQs.Teaming up with Customer Success and Onboarding to provide a seamless customer experience.Auditing AI interactions to discover bugs or areas for improvement.Ensuring that all critical feedback and issues are resolved within agreed service level agreements (SLAs).

Join our innovative AI Special Forces team at darwin-ai! We are on the lookout for an enthusiastic and driven AI Support Specialist who is passionate about leveraging technology and artificial intelligence to enhance customer experiences. If you thrive on solving challenges, are exceptionally organized, and have a keen interest in AI and tech, we want you!In this pivotal role, you will serve as the first point of contact for clients facing challenges with their AI agents or requiring integration with external systems. You will engage directly with customers to address inquiries, troubleshoot technical issues, and collaborate with various internal teams including Customer Success, Onboarding, Product, and Engineering to ensure expedient and comprehensive solutions. Your contributions will be vital in fostering strong client relationships and enhancing their experience with Darwin AI.Your responsibilities will include: Providing prompt responses to customer inquiries via WhatsApp, email, and Slack to ensure high levels of customer satisfaction. Troubleshooting and resolving technical issues related to AI behavior, configuration, and API integrations. Monitoring alerts from internal tools and customer feedback on the Darwin platform. Collaborating closely with Product and Engineering teams, escalating complex issues, and contributing to product enhancements. Documenting support activities meticulously to maintain accurate records of issues and their resolutions. Identifying recurring problems and assisting in the development of internal documentation and FAQs. Working with Customer Success and Onboarding teams to ensure a seamless customer journey. Auditing AI conversations to identify bugs and opportunities for improvement. Ensuring that all critical feedback and issues are resolved within the specified SLA.

About Darwin AI:At Darwin AI, we are revolutionizing customer interactions through advanced AI-powered agents that enhance user experience and optimize business operations. As a rapidly expanding company with a strong foothold in Latin America, we are eager to welcome talented and driven individuals to our dynamic team.Role Overview:We are in search of a Semi-Senior Analytics Engineer to become an integral part of our data team. The ideal candidate will be an analytical problem-solver who thrives on handling extensive datasets, deriving actionable insights, and facilitating data-driven strategies across various departments. You will work collaboratively with product, sales, and operations teams to refine our AI solutions and business approaches.Key Responsibilities:Manage the complete ELT pipeline to ensure the organization has access to essential data.Design, develop, and maintain insightful dashboards that promote a data-driven culture.Collaborate with cross-functional teams to foster data-driven decision-making.Utilize data analytics to enhance AI performance and outcomes.Document findings and present them to stakeholders in a clear and impactful manner.

About Darwin AI Darwin AI is revolutionizing the operational capabilities of mid-market companies through the automation of essential business processes with our innovative AI-powered digital workers via WhatsApp. Our AI workers adeptly manage critical customer interactions, including inbound qualification, outbound reactivation, satisfaction surveys, appointment scheduling, payment collections, and more. Being the only no-prompt AI solution available, Darwin AI provides mid-market businesses with the power to harness AI technology without the necessity for specialized technical teams or expertise, ensuring seamless integration and immediate benefits. Join our rapidly expanding team that is redefining how businesses engage with AI and technology!About the Back-end Developer PositionWe are on the lookout for a highly skilled Back-end Developer to join our dynamic team at Darwin AI (https://www.getdarwin.ai/). In this role, you will collaborate closely with our engineering team to uphold system consistency and enhance user experience.

Join our dynamic team at darwin-ai as a Billing and Collections Executive. We seek a detail-oriented professional who excels in organization and efficiency to manage billing and collections processes, provide exceptional internal and external customer service, and offer robust administrative support. This role requires close collaboration with various departments, proficiency in billing software, and regular updates to customer databases.Billing ResponsibilitiesCalculate and maintain monthly and projected billing records.Generate invoices in Argentina using the ARCA system.Process invoices through Receita Federal for Brazilian operations.Coordinate local office invoicing in Mexico.Issue invoices for the U.S. entity via Chargebee.Onboard new clients, configuring plans, discounts, and specific billing terms in Chargebee.Email invoices directly to clients.Upload and submit invoices through clients' designated portals.Collections ResponsibilitiesProactively follow up on outstanding payments.Document received payments in the billing file.Reconcile payments across multiple bank accounts.Maintain updated payment terms for clients.Customer Care ResponsibilitiesManage inquiries received via the billing email inbox.Resolve issues such as invoice corrections, transaction cancellations, discount applications, renewal of payment links, updating billing or shipping information, and sharing account statements with stakeholders.Sales Assistance ResponsibilitiesFacilitate vendor onboarding by completing forms, submitting documentation, and registering on client portals.Ensure customer and contract databases are up-to-date.General Administrative TasksPerform general administrative duties as necessary, including:Overseeing commission payments for the sales team and partners.Organizing and storing collection data efficiently.

Join our dynamic Customer Success team at Darwin AI, where we are dedicated to empowering our clients through innovative technology and artificial intelligence. We seek an enthusiastic and proactive Customer Success Executive who appreciates the significance of delivering outstanding client satisfaction. This role is ideal for someone who excels at nurturing long-term customer relationships and enjoys utilizing data and AI tools to enhance client success with our platform.As a Customer Success Executive, you will be pivotal in guiding our clients towards achieving their objectives, driving product adoption, and minimizing churn. You will serve as the primary liaison for our customers, offering continuous support and forward-thinking solutions to facilitate their business growth using Darwin AI.Key Responsibilities: Oversee the ongoing relationships with designated customers, acting as their main contact for support, updates, and optimization of AI solutions. Facilitate Monthly Business Reviews (MBRs) to evaluate customer satisfaction, assess AI performance, and pinpoint areas for improvement. Engage proactively with clients to discover new use cases, relay product updates, and ensure they are extracting maximum value from our AI solutions. Regularly monitor client accounts for signs of churn risk and collaborate with internal teams to devise strategies aimed at enhancing engagement and retention. Conduct training workshops to boost customer proficiency and encourage deeper integration of our tools. Analyze customer feedback and usage data to identify trends, insights, and potential areas for enhancement. Collaborate closely with Customer Support, Product, and Engineering teams to escalate and resolve technical issues while providing feedback for product enhancements. Maintain precise records of customer interactions and progress utilizing Planhat and other CRM tools.

Join our innovative Customer Success team at Darwin AI, where your passion for client satisfaction and technology will shine. We seek a proactive individual who values exceptional service and is excited about the transformative power of AI. This role is ideal for someone who excels in building lasting relationships with clients and is eager to utilize data and AI technologies to enhance their success with our platform.As a Customer Success Executive, you will be pivotal in guiding our clients towards achieving their goals by promoting platform adoption and minimizing churn. You will serve as the primary contact for our customers, providing ongoing support and proactive strategies to help them grow their businesses using Darwin AI.Your Responsibilities:Foster and manage long-term relationships with assigned customers, acting as their main point of contact for support, updates, and AI solution optimization.Conduct Monthly Business Reviews (MBRs) to assess customer satisfaction, AI performance, and identify growth opportunities.Proactively engage with clients to uncover new use cases, share product updates, and ensure they are gaining maximum value from our AI solutions.Monitor client accounts to identify potential churn risks and collaborate with internal teams to enhance engagement and retention strategies.Facilitate adoption workshops and training sessions to boost customer proficiency and encourage deeper integration of our tools.Analyze customer feedback and usage data to uncover trends, insights, and areas for improvement.Collaborate closely with Customer Support, Product, and Engineering teams to escalate and resolve technical issues and contribute feedback for product enhancements.Maintain comprehensive records of customer interactions and progress using Planhat and other CRM tools.

Join our dynamic team at darwin-ai as a proactive and detail-oriented Event & Webinar Coordinator. In this part-time role, you will play a pivotal role in bringing our brand to life through engaging online and in-person experiences.This position is ideal for a marketing or communications student who possesses over two years of experience in startup environments and has a fervor for crafting impactful events. You will work collaboratively across teams, travel for significant events, and thrive in a fast-paced, high-impact atmosphere.Key ResponsibilitiesPlan and execute in-person events in collaboration with partners across Mexico, Brazil, Colombia, and Argentina, managing everything from GANTT planning to logistics, vendor coordination, and on-site execution.Organize monthly webinars for clients, prospects, and partners, overseeing the entire process from agenda setting to promotion.Handle all event logistics, including venue scouting, vendor negotiations, travel arrangements, timelines, and budget tracking.During on-site events, you may act as the MC, manage live communications, and ensure smooth operations.Collaborate with Sales and Marketing teams to design event branding, pitch speakers, and create engaging pre- and post-event content.Align each event with our business goals, injecting energy, structure, and innovative ideas.Serve as the primary contact during events to ensure a seamless experience for all attendees and partners.Conduct post-event evaluations to assess successes and identify areas for improvement.Build and maintain strong relationships with partners, speakers, vendors, and attendees.

About Darwin AIAt Darwin AI, we are revolutionizing the way mid-market businesses harness the power of artificial intelligence. By automating essential business processes with AI-driven digital workers via WhatsApp, we empower companies to enhance customer interactions efficiently. Our unique, no-prompt AI solution enables organizations to seamlessly integrate AI without needing specialized technical knowledge or teams, ensuring immediate and impactful results.Become a part of our dynamic and rapidly expanding team that is reshaping perceptions of AI and technology!About the Full Stack Developer PositionWe are on the lookout for a talented Full Stack Developer to join our innovative team at Darwin AI. You will collaborate closely with our engineering team to maintain system consistency and enhance the overall user experience.

About Darwin AIDarwin AI is revolutionizing the way mid-market companies operate by automating core business processes through AI-driven digital workers via WhatsApp. Our innovative AI solutions manage vital customer interactions, including inbound qualification, outbound reactivation, satisfaction surveys, appointment scheduling, and payment collections. As the sole no-prompt AI solution available, we empower businesses to harness the power of AI without the need for technical teams or expertise, ensuring seamless integration and rapid results.Become part of a dynamic team that is reshaping perceptions of AI and technology!Internship OpportunityWe are on the lookout for a motivated Industrial Engineering student eager to contribute to our mission of scaling our operations tenfold. This internship is perfect for individuals keen on expanding their knowledge in software, artificial intelligence, and B2B environments.If you are ambitious, curious, and ready to make an impact within our Customer Support team, we want to hear from you!

About Darwin AIDarwin AI revolutionizes the way mid-market companies operate by integrating AI-driven digital workers that automate vital business processes through WhatsApp. Our intelligent AI workers adeptly manage crucial customer interactions such as qualification of inbound inquiries, reactivation of outbound communications, satisfaction surveys, appointment scheduling, payment collections, and much more. Uniquely, we offer the sole no-prompt AI solution available, allowing businesses to harness the power of AI without the need for specialized technical skills or teams, ensuring effortless integration and immediate results.Be part of a dynamic and rapidly growing team that's reshaping the perception of AI and technology in the business landscape!Internship RoleWe are seeking a motivated individual who is eager to contribute to scaling our business tenfold and has a keen interest in technology and AI. This position is perfect for a student keen on gaining insights into Software, AI, and B2B environments.We are excited to connect with ambitious and inquisitive individuals who are ready to make a meaningful impact on our Customer Support team.

As a Key Account Executive at Darwin AI, you will play a pivotal role in driving our sales initiatives, fostering enduring client relationships, and enhancing our market presence. Your responsibilities will include recognizing new client opportunities, grasping their requirements, and delivering tailored solutions that add substantial value. The ideal candidate will possess a solid sales background, exceptional communication abilities, and a thorough understanding of our product offerings and industry trends.Key Responsibilities: Formulate and implement strategic plans aimed at meeting sales objectives and growing our customer portfolio. Establish and nurture robust, long-term client partnerships. Prepare and present comprehensive sales, revenue, and expense reports along with realistic projections to the management team. Spot emerging market trends and shifts while remaining informed about new products and competitive landscape. Collaborate with the sales team to identify and capitalize on opportunities within your territory. Deliver prompt and effective solutions that align with client needs. Coordinate with Operations and Product Development teams to maintain brand consistency and drive sales growth.