company

Italian-Speaking Player Support Specialist at Riot Games | Sofia

Riot GamesPleven, Pleven Province, Bulgaria
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

RequirementsFluency in both Italian and English, in written and spoken forms. Please clearly state your native language and nationality in your C. V. and/or Cover Letter. Exceptional communication and customer service skills. Prior experience in player support or similar customer-facing roles is preferred. A strong passion for gaming and a deep understanding of gaming culture. Outstanding problem-solving skills and meticulous attention to detail. The capability to work independently and collaboratively in a fast-paced setting. Experience with customer support software and gaming platforms is a plus. Willingness and eligibility to relocate to Sofia, Bulgaria, with complete relocation support provided.

About the job

Mercier Consultancy is excited to partner with Riot Games to offer a remarkable opportunity for an Italian-Speaking Player Support Specialist located in Sofia, Bulgaria, with fully covered relocation expenses! Join a prestigious global gaming company and take on a pivotal role in providing exceptional support to the Italian-speaking gaming community.

As an Italian-Speaking Player Support Specialist, your primary responsibility will be to deliver top-notch assistance to players, efficiently resolving their issues and ensuring a pleasurable gaming experience. Your enthusiasm for gaming, paired with your outstanding communication abilities, will be instrumental in nurturing a vibrant and engaged gaming community.

Key Responsibilities

  • Deliver superior support to Italian-speaking players through diverse channels such as email, chat, and social media.
  • Thoroughly investigate and resolve gameplay, account, and technical issues with efficiency and effectiveness.
  • Keep accurate records of player interactions and support tickets.
  • Work collaboratively with cross-functional teams to address complex player inquiries and boost player satisfaction.
  • Gather player feedback and relay it to Riot Games’ development teams for ongoing game enhancement.
  • Encourage a welcoming and positive community through professional and empathetic engagement.
  • Stay informed about the latest updates, features, and trends in Riot Games.

Successful candidates will benefit from extensive relocation assistance to Sofia, Bulgaria.

About Riot Games

Riot Games is a leading global gaming company known for its innovative and engaging games. With a commitment to fostering a positive gaming community, Riot Games delivers exceptional experiences to players worldwide.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.