About the job
Mercier Consultancy is excited to partner with Riot Games to offer a remarkable opportunity for an Italian-Speaking Player Support Specialist located in Sofia, Bulgaria, with fully covered relocation expenses! Join a prestigious global gaming company and take on a pivotal role in providing exceptional support to the Italian-speaking gaming community.
As an Italian-Speaking Player Support Specialist, your primary responsibility will be to deliver top-notch assistance to players, efficiently resolving their issues and ensuring a pleasurable gaming experience. Your enthusiasm for gaming, paired with your outstanding communication abilities, will be instrumental in nurturing a vibrant and engaged gaming community.
Key Responsibilities
- Deliver superior support to Italian-speaking players through diverse channels such as email, chat, and social media.
- Thoroughly investigate and resolve gameplay, account, and technical issues with efficiency and effectiveness.
- Keep accurate records of player interactions and support tickets.
- Work collaboratively with cross-functional teams to address complex player inquiries and boost player satisfaction.
- Gather player feedback and relay it to Riot Games’ development teams for ongoing game enhancement.
- Encourage a welcoming and positive community through professional and empathetic engagement.
- Stay informed about the latest updates, features, and trends in Riot Games.
Successful candidates will benefit from extensive relocation assistance to Sofia, Bulgaria.

