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Italian-Speaking Customer Service Representative for NGO

Mercier ConsultancyAthens, Attica, Greece
On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsFluency in both Italian and English, with exceptional verbal and written communication skillsStrong customer service orientation with a deep commitment to community servicePrior experience in customer service, particularly within the NGO or non-profit sector, is preferredAdept at managing multiple inquiries while providing thorough responsesDetail-oriented with excellent organizational skillsA genuine passion for social impact and community engagementFamiliarity with customer support software and CRM systems is a plus

About the job

Join Mercier Consultancy in a rewarding position as an Italian-Speaking Customer Service Representative for our esteemed NGO/Non-Profit Organization. In this significant role, you will deliver essential support to our Italian-speaking clients and community members, helping them navigate inquiries related to our impactful programs, services, and initiatives that foster social change and community growth.

Your proficiency in Italian is crucial as you interact with clients and stakeholders, ensuring they receive the information they need while addressing their concerns with empathy and professionalism. You will be instrumental in enhancing communication and advancing the organization’s mission to uplift lives.

Key Responsibilities

  • Deliver outstanding customer service in Italian via phone, email, and chat regarding NGO services and programs
  • Assist clients with inquiries about programs, volunteer opportunities, and resources provided by the organization
  • Manage complaints and furnish accurate information to stakeholders promptly
  • Document customer interactions and feedback meticulously in our CRM system
  • Collaborate with program teams to gain comprehensive knowledge of initiatives for effective assistance
  • Collect and communicate stakeholder feedback to improve program offerings and service delivery
  • Stay updated on the organization’s mission, values, and ongoing projects

About Mercier Consultancy

Mercier Consultancy is dedicated to providing impactful support and services that enhance community development and social change. Join us in making a difference.

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