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Italian Player Support Specialist in Gaming Department

Mercier ConsultancyBari, Metropolitan City of Bari, Italy
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in both Italian and English, with strong written and verbal communication skills. Exceptional customer service skills and a passion for providing outstanding support. Prior experience in player support or customer-facing roles is a plus. A deep passion for gaming and a thorough understanding of gaming culture. Strong problem-solving abilities with keen attention to detail. Ability to work independently and collaboratively within a team. Familiarity with customer support software and gaming platforms is advantageous.

About the job

Join Mercier Consultancy's dynamic gaming department as an Italian Player Support Specialist in Sofia, Bulgaria! In this key role, you will serve as the main support contact for our Italian-speaking gaming community, providing exceptional assistance and ensuring an outstanding gaming experience.

Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a warm and supportive environment for our users. We are seeking enthusiastic individuals with outstanding communication skills and a strong commitment to player satisfaction.

Responsibilities

  • Deliver exemplary support to Italian-speaking players via email, chat, and social media channels.
  • Investigate and resolve technical issues, gameplay inquiries, and account-related concerns.
  • Accurately document player interactions and support tickets in our customer relationship management system.
  • Collaborate with cross-functional teams to effectively address complex player challenges.
  • Gather and communicate player feedback to the development team for ongoing service improvements.
  • Contribute to nurturing a vibrant and engaging gaming community.
  • Stay updated on the latest gaming trends and product innovations.

About Mercier Consultancy

Mercier Consultancy is a leading consultancy firm dedicated to delivering top-tier services in the gaming sector. Our team is passionate about creating positive player experiences and leveraging innovative solutions to enhance player engagement.

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