About the job
We are seeking a dynamic and motivated Italian-speaking professional to join our client's Customer Support team in Athens. In this role, you will assist customers with technical inquiries, ensuring they receive the best possible support. No prior IT experience is necessary; if you possess strong communication skills and a passion for helping others, we will equip you with the training needed to excel!
Your journey will begin with comprehensive hands-on training that will not only familiarize you with our client's products but also hone your problem-solving abilities. This position is an excellent opportunity to kick-start your career in customer experience, product support, or IT.
Key Responsibilities:
• Address customer inquiries through phone, email, or chat with a positive and helpful demeanor.
• Assist customers in navigating through basic troubleshooting procedures to resolve technical challenges.
• Maintain customer satisfaction by providing timely and clear updates.
• Escalate complex technical issues to senior team members when necessary.
Requirements:
• Proficient communication skills in Italian (both written and spoken).
• Fluent in English (C1 level).
• A patient, empathetic approach with a strong customer-first mentality.
• Eagerness to learn and adapt to new systems and processes.
• Basic computer literacy (we’ll provide the training you need).
• Must be able to work on-site at our client’s office in Athens.
