Italian Customer & Technical Support Representative

We are seeking a dynamic and motivated Italian-speaking professional to join our client's Customer Support team in Athens. In this role, you will assist customers with technical inquiries, ensuring they receive the best possible support. No prior IT experience is necessary; if you possess strong communication skills and a passion for helping others, we will equip you with the training needed to excel!Your journey will begin with comprehensive hands-on training that will not only familiarize you with our client's products but also hone your problem-solving abilities. This position is an excellent opportunity to kick-start your career in customer experience, product support, or IT.Key Responsibilities:• Address customer inquiries through phone, email, or chat with a positive and helpful demeanor.• Assist customers in navigating through basic troubleshooting procedures to resolve technical challenges.• Maintain customer satisfaction by providing timely and clear updates.• Escalate complex technical issues to senior team members when necessary.Requirements:• Proficient communication skills in Italian (both written and spoken).• Fluent in English (C1 level).• A patient, empathetic approach with a strong customer-first mentality.• Eagerness to learn and adapt to new systems and processes.• Basic computer literacy (we’ll provide the training you need).• Must be able to work on-site at our client’s office in Athens.

Join Mercier Consultancy as an Italian Speaking Customer Support Representative within our dynamic Logistics Department located in the heart of Athens, Greece! This pivotal entry-level position will enable you to contribute significantly to the seamless logistics operations for our Italian-speaking clientele. Your role will be crucial in ensuring effective communication and prompt resolution of inquiries pertaining to shipments, deliveries, and our logistics services.If you are enthusiastic about logistics and have a knack for delivering exceptional customer service, we encourage you to apply!Key Responsibilities Deliver customer support in Italian via phone, email, and chat. Assist clients with inquiries regarding shipment tracking, delivery schedules, and logistics services. Accurately document all customer interactions and resolutions in our support system. Collaborate with internal teams to effectively address and resolve client issues. Collect client feedback to enhance our logistics services. Stay informed about company policies and procedures to provide accurate information. Engage in training sessions to boost product knowledge and customer handling skills.

Mercier Consultancy is thrilled to announce an opportunity for an Italian-Speaking Customer Support Representative in our Mobile Banking Services Department based in Athens! In this pivotal role, you will serve as the primary liaison for our Italian-speaking clients, offering expert guidance as they navigate our innovative mobile banking platform. Your language proficiency and commitment to exceptional customer service will be vital in facilitating a seamless banking experience for our clientele.This position is ideal for those who are passionate about technology and financial services. If you possess strong problem-solving abilities and a genuine desire to assist others, we invite you to apply!Key Responsibilities Assist Italian-speaking customers via phone, email, and chat with inquiries regarding mobile banking services. Provide comprehensive information about account management, transactions, and app functionality. Document customer interactions and resolutions in our customer relationship management system. Collaborate with internal teams to effectively resolve complex issues. Educate clients on best practices for safe and effective mobile banking. Engage in training sessions to stay updated on our services and features.

Cross Border Talents is actively seeking enthusiastic Italian speakers to join our team in Greece. Are you ready to embark on an exciting adventure abroad?Your Role as a Customer Technical Advisor:Address and document customer inquiries received via toll-free customer service lines.Input consumer inquiries, feedback, and questions into our customer service database with precision.Handle and log client complaints according to our escalation policy.Respond to support calls and emails, ensuring they are resolved within established service level agreements (SLAs).Troubleshoot issues by utilizing open-ended questions, support documentation, and system training.Provide solutions for common problems and frequently asked questions.

Join the vibrant team at Mercier Consultancy as an Italian-Speaking Customer Support Representative in our Logistics Department, based in the picturesque city of Athens, Greece! In this pivotal role, you'll be the primary point of contact for our Italian-speaking clients, assisting them with their logistics inquiries and ensuring their issues are resolved quickly and efficiently.This position is ideal for individuals who excel in dynamic settings and are dedicated to delivering outstanding customer service. If you possess strong problem-solving skills and a passion for effective communication, we would love to welcome you to our team!Key Responsibilities Address customer inquiries in Italian through phone, email, and chat channels Provide assistance on logistics services, shipment tracking, and delivery questions Accurately document customer interactions and resolutions within our support system Work collaboratively with internal logistics teams to resolve client issues Keep clients updated on their shipments and any service alterations Collect client feedback to enhance our logistics services Engage in training sessions to remain knowledgeable about logistics practices and tools

Are you a native Italian speaker with a strong commitment to customer service? Join us in Athens to work with a globally renowned car rental company, assisting customers with their inquiries!If you possess fluency in Italian and English, along with exceptional communication abilities, we are eager to receive your application!Your Responsibilities:Assist customers by addressing their questions about vehicle options, rental fees, reservations, and regulations.Provide accurate information using appropriate tools, methods, and processes to ensure customer satisfaction.Deliver a high standard of service to partners and create a positive experience.

Join Mercier Consultancy in a rewarding position as an Italian-Speaking Customer Service Representative for our esteemed NGO/Non-Profit Organization. In this significant role, you will deliver essential support to our Italian-speaking clients and community members, helping them navigate inquiries related to our impactful programs, services, and initiatives that foster social change and community growth.Your proficiency in Italian is crucial as you interact with clients and stakeholders, ensuring they receive the information they need while addressing their concerns with empathy and professionalism. You will be instrumental in enhancing communication and advancing the organization’s mission to uplift lives.Key ResponsibilitiesDeliver outstanding customer service in Italian via phone, email, and chat regarding NGO services and programsAssist clients with inquiries about programs, volunteer opportunities, and resources provided by the organizationManage complaints and furnish accurate information to stakeholders promptlyDocument customer interactions and feedback meticulously in our CRM systemCollaborate with program teams to gain comprehensive knowledge of initiatives for effective assistanceCollect and communicate stakeholder feedback to improve program offerings and service deliveryStay updated on the organization’s mission, values, and ongoing projects

Cross Border Talents is actively seeking fluent Italian speakers for an exciting opportunity in Greece. Are you ready to embark on a new adventure abroad?Your Role as a Customer Technical Advisor:Handle and register customer inquiries via toll-free phone lines;Ensure precise data entry of customer inquiries, questions, and feedback in the customer service database;Address client complaints according to company policy and record them accurately;Respond to all support calls and emails promptly and within set SLAs;Utilize troubleshooting techniques, including open-ended questions and support documentation;Provide solutions to common issues and frequently asked questions.

Join Mercier Consultancy as an Italian-Speaking Technical Support Specialist for a leading electronics company based in Athens, Greece! In this essential role, you will deliver top-notch technical support to Italian-speaking customers, assisting them in diagnosing and resolving issues with their electronic devices.If you are enthusiastic about technology and dedicated to providing exceptional customer service, this is an exciting opportunity for you. Become a part of our vibrant team and play a significant role in fostering an innovative environment where customer satisfaction is our utmost priority!Key ResponsibilitiesOffer technical support in Italian through phone, email, and chat for customers utilizing a range of electronic products.Efficiently diagnose and troubleshoot product-related issues to ensure high levels of customer satisfaction.Document customer interactions and solutions accurately in our tracking system.Work collaboratively with technical teams to escalate and resolve complex issues.Provide guidance to customers on product features and usage.Stay informed on product updates and industry trends.Engage in continuous training to enhance technical and customer service skills.

Mercier Consultancy is hiring an Italian-speaking IT Support Customer Service Representative for its Athens office. This role centers on supporting Italian-speaking customers as they work through technical issues. The company provides a fully funded relocation package to help new team members move smoothly to Greece. What You Will Do Deliver IT support and customer service in Italian using phone, email, and chat. Guide clients through technical problems, troubleshoot issues, and suggest effective solutions. Record each customer interaction and technical resolution accurately in the CRM system. Coordinate with technical teams when issues require escalation or deeper investigation. Offer patient, clear instructions to customers with varying levels of technical knowledge. Location and Relocation This position is based in Athens, Greece. Mercier Consultancy covers all relocation costs for successful candidates moving to Athens.

Join Cross Border Talents as an Italian Customer Technical Advisor in the vibrant city of Athens, Greece! Are you ready to embark on an exciting international journey?Your Responsibilities: Handle and document customer inquiries via toll-free phone lines. Accurately input data regarding customer questions and feedback into our service database. Address client complaints in accordance with the company's escalation policy. Ensure all support calls and emails are resolved within agreed SLAs. Utilize effective troubleshooting techniques through open-ended questions and support documentation. Provide solutions for common issues and frequently asked questions.

Mercier Consultancy is actively seeking an enthusiastic Italian-Speaking Customer Service Representative to join our esteemed Client's Fitness & Sports Equipment Department. In this pivotal role, you will deliver exceptional support to our Italian-speaking clientele, addressing inquiries related to a diverse array of fitness and sports equipment.As an integral member of our customer service team, your proficiency in Italian will empower you to assist clients effectively with product knowledge, order processing, and any concerns they may encounter. Your primary objective will be to ensure a high degree of customer satisfaction and to cultivate brand loyalty through exemplary service.Key Responsibilities Deliver outstanding customer service in Italian via phone, email, and chat for fitness and sports equipment inquiries. Assist customers with detailed product information, order placements, and return processes. Resolve customer complaints and issues promptly and professionally. Accurately document customer interactions in our CRM system. Work collaboratively with logistics and sales teams to guarantee efficient order fulfillment. Collect and communicate customer feedback to enhance products and services. Stay informed about trends in the fitness industry and new product launches.

Join Mercier Consultancy as an enthusiastic Italian-Speaking Customer Support Specialist within our Client's IT Support Services team. In this vital position, you will deliver outstanding assistance to our Italian-speaking clientele, addressing a diverse range of IT-related inquiries and support needs.Your proficiency in Italian will be crucial for providing clear communication and effective solutions as you assist clients with troubleshooting issues, navigating IT services, and enhancing their overall technological experience. You will play a significant role in ensuring customer satisfaction and upholding high service standards within the IT support framework.Key Responsibilities Deliver high-quality customer service in Italian through phone, email, and chat for IT support inquiries Assist customers with technical challenges, software troubleshooting, and service inquiries Accurately document customer interactions in our CRM and IT ticketing system Collaborate with the technical support team to resolve complex issues effectively Educate clients on product features and best practices for optimal technology use Collect client feedback to enhance IT services and support quality Stay informed about the latest technology trends and solutions relevant to our services

Join Cross Border Talents as an Italian Customer Support Specialist in Athens, Greece!Your Responsibilities:Engage with customers by responding to inquiries via toll-free phone lines.Accurately log consumer questions and feedback in our customer service database.Handle and document client complaints according to our escalation policy.Ensure timely resolution of support calls and emails within agreed Service Level Agreements (SLAs).Troubleshoot issues using effective questioning techniques, support documents, and training resources.Provide solutions to common inquiries and frequently asked questions.

Join our dynamic team at a premier social media platform that plays a vital role in connecting people and nurturing communities across the globe. Our client is committed to delivering a secure, enjoyable, and enriching experience for all users. We are on the lookout for enthusiastic and customer-centric individuals who can support our French or Italian-speaking users.Key Responsibilities:Provide timely and professional responses to customer inquiries via social media, email, and live chat in French or Italian.Address customer complaints and issues with efficiency, offering suitable solutions and alternatives within designated timeframes.Follow up to confirm resolution and ensure high levels of customer satisfaction.Evaluate and understand customer needs to enhance satisfaction.Maintain accurate records of customer interactions and actions taken.Work collaboratively with team members and other departments to address complex issues and enhance the overall customer experience.Offer constructive feedback on customer service processes and recommend improvements.Stay informed about platform updates, changes, and new features to relay accurate information to customers.

Join our dynamic team at a leading social media platform that connects individuals and fosters global communities. We are committed to delivering a safe, enjoyable, and enriching user experience. We are seeking enthusiastic and customer-focused professionals to enhance our support team, particularly for our Spanish and Italian-speaking users.Key Responsibilities:Provide timely and professional responses to customer inquiries through social media, email, and live chat in Spanish or Italian.Effectively resolve customer complaints and issues, offering appropriate solutions within specified time frames.Conduct follow-ups to ensure complete resolution and maintain high levels of customer satisfaction.Assess and identify customer needs to ensure satisfaction.Maintain accurate records of customer interactions and actions taken.Collaborate with team members and other departments to address complex issues and enhance the overall customer experience.Offer constructive feedback on customer service processes and suggest improvements.Stay informed about platform updates, changes, and new features to provide accurate information to customers.

Join Mercier Consultancy as an Italian Speaking Customer Support Specialist within our dynamic cybersecurity team. In this crucial position, you will deliver exceptional assistance to our Italian-speaking clientele, guiding them through inquiries related to cutting-edge cybersecurity products and services, all while ensuring their digital safety and security.Your proficiency in Italian will be vital for conveying technical information clearly and effectively, aiding clients with product usage, troubleshooting issues, and addressing their cybersecurity-related concerns. You will be instrumental in fostering customer satisfaction and trust in our cybersecurity solutions.Key Responsibilities Deliver exceptional customer service in Italian via phone, email, and chat for cybersecurity products and services Support clients with product inquiries, technical difficulties, and account management Resolve customer complaints and troubleshoot issues to ensure satisfaction Accurately document customer interactions in our CRM system Collaborate with technical teams to resolve complex customer issues promptly Collect and communicate customer feedback to enhance our offerings and service quality Stay informed about cybersecurity trends and product developments to provide knowledgeable assistance

Cross Border Talents is currently seeking enthusiastic Italian speakers to join our team in Greece. If you're considering an exciting opportunity to relocate abroad and expand your career, we want to hear from you!Your Role as a Customer Technical Advisor:Handle and document customer inquiries via our free phone lines efficiently.Accurately input customer inquiries, questions, and feedback into our customer service database.Address client complaints and ensure they are logged according to our company's escalation policy.Respond to support calls and emails promptly, ensuring resolution within established service level agreements (SLAs).Utilize open-ended questions, support documentation, and system training to troubleshoot customer issues effectively.Provide solutions and recommendations for common issues and frequently asked questions.

Mercier Consultancy is excited to announce a fantastic opportunity for an Italian Speaking Customer Support Representative within our dynamic Gaming Department, based in Athens, Greece! In this engaging role, you will provide exceptional support to our Italian-speaking clients as they navigate our gaming products and platforms. Your enthusiasm for gaming, paired with a commitment to outstanding customer service, will be pivotal in delivering enjoyable experiences for our users.This position is ideal for individuals who are passionate about the gaming industry and thrive on helping others troubleshoot and enhance their gaming experiences. If you're ready to kick-start a fulfilling career in a vibrant environment, we eagerly await your application!

Join our dynamic team at Mercier Consultancy as an Italian Speaking Technical Support Consultant in the Cloud Computing Department. You will play a pivotal role in assisting clients with technical inquiries, ensuring they receive exceptional support and guidance.Your responsibilities will include troubleshooting cloud-based solutions, providing solutions to client issues, and collaborating with our technical teams to enhance our services. We are looking for a passionate individual who thrives in a fast-paced environment and is eager to help others succeed.