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Italian Customer Service Representative for Leading FinTech | Remote in Greece

Mercier Consultancy MDRemote — Sofia, Sofia City Province, Bulgaria
Remote Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably in the FinTech or financial services sector. Strong communication skills with the ability to convey complex information clearly. Proactive problem-solving skills and a customer-centric approach. Excellent organizational abilities and capability to manage multiple tasks in a dynamic setting. Familiarity with CRM software and financial applications is advantageous. Willingness to work flexible hours, including evenings and weekends as required. Relocation to Greece is necessary for this position.

About the job

Join Mercier Consultancy MD in an exciting role as an Italian Speaking Customer Service Representative for a prominent FinTech company. This opportunity allows you to work remotely while enjoying the vibrant culture of Greece. If you are passionate about financial technologies and committed to providing exceptional customer support, this position is perfect for you. You will assist clients in Italian, offering guidance on various financial services and products.


Key Responsibilities

  • Handle customer inquiries regarding FinTech products and services, including account setup, transactions, and troubleshooting via phone, email, and chat in Italian.
  • Provide clear and concise information about financial products, ensuring customers understand their features and benefits.
  • Assist customers with account and transaction issues, ensuring prompt resolutions.
  • Effectively resolve complaints and feedback, striving for high customer satisfaction.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with internal teams to enhance service delivery and overall customer experience.
  • Stay updated on financial regulations, products, and industry trends to offer relevant support.

About Mercier Consultancy MD

Mercier Consultancy MD is a leading firm specializing in consulting for financial technology. We pride ourselves on delivering exceptional service and innovative solutions to our clients, fostering a culture of growth and excellence.

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