IT Support Technician II

Location: Shanghai or SingaporeSchedule: 4-day workweek (includes one weekend day; onboarding is Monday–Friday, then moves to Wednesday–Saturday) About Jump Trading Group Jump Trading Group is known for its research-driven approach to financial markets, drawing on strengths in Mathematics, Physics, and Computer Science. The company values creativity, intellectual integrity, and collaboration. Research at Jump fuels both strong trading performance and the development of technologies that impact the industry and support partnerships with leading research institutions. Role Overview The Clearing Associate (Weekend Support) joins the global Clearing team, which ensures smooth trading operations and sound risk management across global venues and clearing firms. This team works closely with risk analysts, engineers, and technical support to strengthen bilateral trading capabilities. The role offers exposure to the complexities of global trading across a range of products. This position is key to the Operations function, supporting the efficient flow of trading activities and managing risk for trading teams. Success in this role depends on attention to detail, analytical thinking, and reliability, especially in supporting weekend trading. What You Will Do Carry out daily clearing tasks such as trade capture, lifecycle management, reconciliation, and resolving breaks across multiple venues and products. Oversee real-time risk operations by monitoring trading activity, evaluating risk requests from trading teams, troubleshooting issues, and ensuring trading and risk systems function smoothly in coordination with brokers, exchanges, and internal teams. Work directly with trading teams, clearing brokers, exchanges, and stakeholders in Technology, Finance, and Operations to support effective operations. Spot opportunities to improve processes and optimize workflows. Work Schedule Details This role follows a 4-day workweek that includes one weekend day (Saturday or Sunday). Initial onboarding takes place during a standard Monday–Friday week, after which the schedule shifts to Wednesday–Saturday. Flexibility and reliability are essential for weekend support.

Jump Trading Group is at the forefront of innovative research, dedicated to empowering extraordinary talents in Mathematics, Physics, and Computer Science. Our mission involves pushing scientific boundaries and applying groundbreaking research to the global financial markets. We cultivate a unique culture that thrives on constant innovation, encouraging fearlessness, creativity, and intellectual honesty. Here at Jump, we believe in achieving success together, unlocking individual talents through collaboration and mutual respect. Our research outcomes aim to deliver not only superior risk-adjusted returns but also to create technologies that transform our world, fund diverse start-ups, and partner with leading global research institutions and universities to tackle complex challenges.We are currently looking for a detail-oriented Clearing Associate to enhance our global Clearing team based in Shanghai, China. In this role, you will play a key part in ensuring the seamless flow of our trading activities across various trading venues and clearing firms worldwide. You will also contribute to the development of new business initiatives and back-office enhancements.The ideal candidate will be exceptionally organized, an effective communicator, and possess a keen interest in financial markets. You should have an analytical approach to problem-solving and a genuine curiosity about how processes work and how they can be optimized. Strong technical skills, comfort in a fast-paced collaborative environment, and a sense of ownership in post-trade operations are essential.

Jump Trading Group is at the forefront of world-class research, empowering exceptional talent in Mathematics, Physics, and Computer Science to challenge scientific boundaries and apply pioneering research within global financial markets. Our unique culture fosters constant innovation, characterized by a fearless and creative mindset, intellectual honesty, and a strong competitive drive. We believe in collaborative success and unlocking individual talents through mutual respect. At Jump, our research initiatives lead to more than just impressive risk-adjusted returns; we develop and implement technologies that transform our world, support start-ups across diverse industries, and collaborate with leading global research organizations and universities to tackle significant challenges.We are looking for a seasoned professional in post-trade operations to co-manage our APAC Clearing function from our offices in Hong Kong or Shanghai. You should demonstrate a robust background in financial operations, management, and business analysis. As the Clearing Manager, you will oversee all facets of post-trade operations for our firm in the region, ensuring the reliability of trading across multiple Asian venues along with regional and global clearing and prime brokers.We require you to be highly organized and an effective communicator, possessing a strong interest in financial markets. You should approach challenges with an analytical mindset and a curiosity to understand operational processes and identify areas for improvement. Your strong technical skills will be complemented by comfort in a fast-paced, collaborative environment where you take ownership of post-trade operations outcomes.

Location: ShanghaiRegion: APAC About On Running AG On is a Swiss company recognized as one of the fastest-growing running brands worldwide. The team partners with leading sports retailers and delivers a service model focused on innovation and customization. The mission: inspire runners across the APAC region with agility and creativity. Role Overview The IT Support Specialist - APAC will join the APAC Tech team in Shanghai, working alongside motivated colleagues who value performance and collaboration. This role supports both office and retail locations, helping drive On’s technology standards in the region. What You Will Do Provide 1st and 2nd level technical support for On’s APAC offices and retail sites, including cloud-based systems, software, and hardware setups. Manage P1/P2 incidents: escalate as needed, keep stakeholders updated, and prepare post-incident reports with clear actions. Support the setup of IT infrastructure, AV, and networking for new offices and stores, ensuring smooth integration with other teams. Oversee the IT asset lifecycle: purchase, configure, distribute, and track hardware, and coordinate with Finance to manage vendor invoices and pending requests within budget. Supervise third-party service providers (such as network and music services), monitor SLAs, and review monthly trends to improve service quality. Apply and maintain IT policies, system administration routines, security standards, and business continuity plans to align with company needs. What We’re Looking For Fluent in both Chinese and English. Bachelor’s degree in Technology or a related discipline. Minimum 4 years of hands-on experience in technical support or customer-facing technology roles; Retail IT support experience is a plus. Strong skills with Apple products and troubleshooting. Solid background in network administration and troubleshooting. Interest in learning and adopting new technologies. Comfortable working in an agile environment. Service-focused mindset and a collaborative approach. What On Offers On provides a stimulating and challenging workplace, recognized globally as the fastest-growing sports company. The culture values athleticism, innovation, and teamwork.

D-ploy partners with organizations worldwide to deliver IT and engineering solutions. The company emphasizes strong relationships and supports productivity for its clients. Role overview This IT Onsite Support Engineer role is based in Shanghai and focuses on supporting internal users. The position works closely with colleagues from various departments to keep workplace technology running smoothly. What you will do Provide first- and second-level technical support for internal users. Assess, prioritize, and resolve incidents and service requests. Log and manage tickets in the incident management system, following ITIL guidelines. Install, configure, and maintain workplace technology, including hardware, software, mobile devices, and peripherals. Handle standard software installations, updates, and application patching. Create and update documentation for processes, reports, and knowledge base articles. Collaborate with product teams, developers, and business departments to resolve issues. Requirements Background in IT or a related field. 2-3 years of experience in IT support, service desk, or a similar position. Ability to diagnose and resolve technical issues for users and systems. Structured, independent, and solutions-focused work style. Strong technical and organizational skills. Professional, service-oriented, and approachable with users. Clear communicator, able to work effectively with both customers and colleagues. Comfortable managing multiple tasks and prioritizing user needs. Experience working in multicultural, international teams. Fluent in Mandarin and proficient in English, both spoken and written. Available to work on-site in Shanghai. A valid criminal record certificate (issued within the last 3 months) is required. Benefits Wide range of activities, tasks, and projects Referral program (Fishing for Friends) Opportunities for professional growth and development Inclusive, international workplace culture Company-sponsored events Competitive salary and comprehensive benefits

Join Nagarro as an Associate Director of Delivery in Shanghai, where you will play a pivotal role in leading our engineering team. You will be responsible for ensuring the successful delivery of projects, fostering innovation, and driving operational excellence.Your strategic mindset and leadership skills will be essential as you navigate complex project landscapes and collaborate with cross-functional teams. We value your expertise in managing client relationships and delivering high-quality solutions that meet their needs.

Role overview Gerson Lehrman Group (GLG) seeks a Recruiting Associate based in Shanghai. This position supports client services for financial sector clients, including public equity, private equity, and private credit firms. Recruiting Associates play a key role in connecting clients with industry experts, arranging custom learning experiences such as phone consultations, one-on-one meetings, surveys, reports, and site visits with senior leaders and specialists. What you will do Recruiting Associates collaborate with teams across multiple industries, helping clients access insights from a wide range of professionals, doctors, academics, scientists, policy experts, strategists, and executives. The role offers exposure to diverse sectors while supporting client-focused projects. Initial responsibilities Expand GLG Councils by introducing the company’s value proposition and business model to industry leaders. Engage daily with Council Members to assess their expertise and suitability for client requests. Support senior team members throughout all stages of client engagements. Learn and follow compliance policies and procedures to uphold the integrity of client interactions. Growth and expanded responsibilities Lead tailored projects for client firms, including consultations, surveys, and special initiatives. Continue to expand GLG Councils. Interact regularly with clients to understand their needs and deliver strong service. Take ownership of client projects and ensure a high-quality client experience. Partner with Business Development colleagues on revenue and account retention efforts. Work with senior team members to develop engaging live and virtual event content for Greater China and other regions.

Konecranes is seeking a Sales Support Engineer based in Shanghai. This position centers on providing technical support and solutions to help improve customer experiences. Collaboration with internal teams and stakeholders forms a core part of the role, ensuring that products and services align with customer needs. Role overview The Sales Support Engineer works alongside the sales team to address customer requirements. The focus is on delivering accurate technical information and supporting the sales process from inquiry to solution delivery. Key responsibilities Support sales activities by offering technical expertise and guidance. Work closely with other teams to tailor solutions for customers. Help ensure customer requirements are met and expectations are often exceeded. Location This position is based in Shanghai.

Role Overview psicro is hiring a Site Management Associate in Shanghai or Beijing. This position supports day-to-day site operations and helps keep projects on track. The role centers on coordination, compliance, and teamwork across multiple projects. What You Will Do Coordinate with stakeholders to keep project activities aligned Monitor project timelines and flag issues early Support communication among team members to ensure clear updates and expectations Help maintain compliance with established protocols and procedures Location This role is based in Shanghai or Beijing.

The Senior Global Product Support Engineer II will play a crucial role in providing expert technical support for our innovative product lines. This position will involve collaborating with cross-functional teams to address customer needs and resolve complex technical issues efficiently. You will be responsible for diagnosing problems, implementing solutions, and ensuring customer satisfaction through exceptional service.

We are seeking a dynamic Associate Manager to join our team at NielsenIQ, a leader in market research and analytics. In this role, you will leverage your expertise in the Fast-Moving Consumer Goods (FMCG) sector to drive insights and strategies that influence key business decisions. You will collaborate with cross-functional teams to enhance product offerings and optimize market strategies.

OVERVIEW:Guidepoint is a premier research enablement platform that enhances understanding and empowers our clients in their decision-making processes. With cutting-edge technology, real-time data, and access to hard-to-source expertise, we transform inquiries into actionable insights.Supported by a network of nearly 1.75 million experts and a dedicated team of 1,600 employees globally, we provide leading organizations with timely intelligence and research. Our mission is to help companies and investors effectively navigate the vast information landscape, making it not only useful but also impactful.Join Us:We are on the lookout for an enthusiastic Strategic Research Associate to become part of our expanding team. In this pivotal role, you will deliver high-quality primary research insights to clients by connecting them with the most pertinent industry experts. The ideal candidate thrives in a dynamic, collaborative environment and plays a crucial role in supporting global client service delivery across diverse industries.

Join Nagarro as an Associate Principal Consultant in Operations, where you will play a pivotal role in optimizing our operational strategies and enhancing client success. Collaborate with cross-functional teams to deliver innovative solutions and drive efficiency across various projects.

Role Overview Coins is hiring a Partner Solutions Associate in Shanghai, China. This role focuses on building and maintaining strong relationships with partners while supporting their needs and helping deliver effective solutions. What You Will Do Work closely with cross-functional teams to support partners and address their requirements Provide timely assistance and insights to improve partner experiences Help identify and implement solutions that benefit both partners and Coins Collaboration This position involves frequent collaboration with colleagues from different departments to ensure partners receive coordinated and thoughtful support.

Join Airwallex as a Senior IT Support EngineerAt Airwallex, we are revolutionizing the way businesses handle payments and finances globally. Our unique platform combines proprietary technology and innovative software to serve over 200,000 clients, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN. We provide seamless solutions for business accounts, payments, spend management, treasury, and embedded finance.Founded in Melbourne and now boasting a diverse team of over 2,000 talented professionals across 26 offices, we are valued at $8 billion and supported by leading investors, including T. Rowe Price, Visa, and Mastercard. Join us to take on challenging projects and contribute to the future of global finance.What We Value:We are looking for proactive problem solvers who thrive in fast-paced environments. You should possess strong technical skills and a passion for our mission. Collaboration and humility are key traits, as you’ll be turning innovative ideas into tangible solutions.Your Role:As a Senior IT Support Engineer, you will lead our operations in the Americas, providing exceptional customer service and technical support to our team both in-office and remotely. Your role will involve onboarding new hires, troubleshooting technical issues, and managing our IT infrastructure across global offices.

As an Associate in Study Management III at AbbVie, you will play a pivotal role in assisting the Study Project Manager with the strategic leadership of a cross-functional team. Your responsibilities will include engaging with stakeholders to influence project timelines and deliverables, overseeing study-level activities from inception to closure across multiple global trials.Your role will encompass vendor management from initiation to closure, ensuring deliverable oversight and effective risk management for various vendors. You will also handle recruitment management, overseeing country feasibility assessments, subject recruitment, and retention efforts.You will lead meetings and training sessions, both internally and externally, providing regular updates on study status, including preparation of agendas and minutes. Your commitment to inspection readiness and participation in related activities is essential.Identifying, mitigating, and managing risks will be a key component of your responsibilities. You will co-develop and manage essential study materials and systems throughout the study lifecycle, such as protocols, informed consent documents, clinical study reports, training materials, newsletters, presentations, and various management systems (CTMS, eTMF, EDC, IRT, ePRO).Providing engaging training to stakeholders as needed and supporting process improvement initiatives are also integral to this position.

We are seeking a highly skilled and motivated Associate Director of Therapeutic Area to join our dynamic clinical team at psicro in Shanghai. In this pivotal role, you will lead strategic initiatives within our therapeutic areas, driving innovation and excellence in clinical operations.Your expertise will contribute to enhancing our clinical trial processes, collaborating with cross-functional teams, and ensuring compliance with regulatory standards. This is an exciting opportunity to make a significant impact within a forward-thinking organization.

Join Eurofins as a Technical Support Specialist, where you will play a crucial role in enhancing customer experience and ensuring seamless operations. Your expertise will aid in troubleshooting, providing solutions, and delivering exceptional service to our clients.

Join the team at On Running as an Associate Store Leader in the vibrant Xintiandi Shanghai location. As a key member of our store leadership team, you will be responsible for creating an exceptional customer experience while driving sales and managing store operations. Your leadership skills will inspire our team to achieve their best, fostering a culture of excellence and enthusiasm.