IT Support Specialist

Join Accion Labs as a Technical Software Support Specialist in Singapore. As a key member of our team, you will provide exceptional software support and technical assistance to our clients, ensuring they have a seamless experience with our products. Your expertise will be instrumental in troubleshooting issues, guiding users, and enhancing customer satisfaction.

As Singapore's premier homegrown electronics brand, PRISM+ is dedicated to making innovative technology accessible to everyone. Established in 2017, we have rapidly become the leading provider of monitors and smart TVs in Singapore, and our influence spans across Australia, Malaysia, and the Philippines. Our mission is to disrupt traditional markets with exceptional value and cutting-edge innovation, ensuring that our customers receive the best in premium technology.Join PRISM+ on an inspiring journey where your contributions can make a lasting impact. Here, your ideas are valued, your professional growth is fostered, and together, we can shape the future of consumer technology.We are currently seeking a skilled Technical Support Product Specialist who possesses outstanding communication and diagnostic capabilities. In this role, you will be responsible for performing comprehensive product testing and evaluation, and providing technical assistance and solutions to consumers and businesses regarding technical, hardware, and system-related issues.Key Responsibilities: Conduct thorough testing of new products and software prior to launch Deliver on-site repair, service, and customer support Configure TV setups and other devices (e.g., Android and Apple devices) Independently diagnose and troubleshoot any issues that arise at customer locations Timely record and update test and service reports Manage in-house repairs and maintenance for exchanged TVs Assist with warehouse disposal activities Fulfill additional duties as assigned

Join our dynamic team at OpenAI as an IT Support Specialist. In this role, you will be pivotal in ensuring our technology infrastructure runs smoothly and efficiently. You will provide technical assistance, troubleshoot hardware and software issues, and support our employees in leveraging technology to enhance productivity.

KnowBe4 is a provider of Human Risk Management solutions, working with more than 70,000 organizations worldwide. Based in Singapore, the company has over 15 years of experience helping businesses protect their workforce and AI systems. Since 2016, KnowBe4 has included AI in its security offerings, aiming to set industry standards. Its HRM+ solution brings together risk intelligence, technical safeguards, and customized training to help organizations strengthen security culture and address human risk. This approach also supports defenses against deepfakes and new threats driven by AI. KnowBe4 emphasizes both cybersecurity and environmental responsibility, viewing resilience as the protection of people, data, and the planet.

At PRISM+, Singapore's premier homegrown electronics brand, we are dedicated to making cutting-edge technology accessible to everyone. With a strong foothold in key markets including Australia, Malaysia, and the Philippines, we aim to disrupt traditional industries through innovation and exceptional value. Established in 2017, PRISM+ swiftly rose to prominence as the leading monitor and smart TV brand in Singapore, renowned for our affordable premium products and award-winning customer experience. Our product range has since expanded to include a diverse selection of budget-friendly home electronics and appliances.Join us on our exciting journey at PRISM+, where innovation meets impact. Here, your ideas are valued, your professional development is prioritized, and together we can shape the future of consumer technology.

Essential Skills: Technical Support, troubleshooting, video technology, problem-solving, Streaming Media, Video Streaming Workflows, Cloud, SaaS About Bitmovin: Bitmovin is a dynamic Series-C SaaS scale-up renowned for delivering award-winning video streaming technology utilized by prestigious brands such as Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times. At Bitmovin, we recognize that our success is driven by our exceptional team. We pride ourselves on being an inclusive and flexible employer, attracting talented individuals from diverse backgrounds who thrive in a culture that encourages personal and professional growth. We are in search of a Software Engineer in Support to join our Software Support team. This role will be pivotal as the technical advocate for our products, focusing on post-sales technical support activities. Your mission will be to enhance the value our customers derive from our media compression, playback, and analytics solutions. Your Impact: In this role, you will: Gain deep insights into customers’ integration and application of Bitmovin products within their video workflows to aid in identifying and resolving issues. Leverage your experience in software development of web applications with JavaScript or Java, alongside foundational knowledge of Swift, Kotlin, and Python. Triaging and troubleshooting reported support cases to uncover root causes and explore potential solutions or workarounds. Act as the voice of Bitmovin to industry-leading Video Streaming content providers, advocating for their needs within our team. Develop trusted advisor relationships with customers, providing tailored solutions to their challenges, along with recommendations and training, while maintaining technical ownership of key growth and strategic accounts in collaboration with Customer Success Managers. Preferred Qualifications: Experience in support or service-oriented customer-facing roles. Exceptional written and verbal communication skills, with a passion for engaging with people. Proficient in software development and troubleshooting complex technical issues, along with researching and proposing solutions, including possible workarounds. Familiarity with Support/CRM tools like Zendesk, Jira Service Desk, or similar. Knowledge of video compression and/or playback technologies.

Role overview The Product Support Specialist role at Anthropic centers on assisting customers in Singapore with questions and concerns about Anthropic’s products. Success in this position means communicating clearly and helping users get the most from their experience. The team values consistent, thoughtful support and a focus on making things better for customers. What you will do Answer customer questions about product features, troubleshooting steps, and general usage. Work directly with customers to resolve issues and support their satisfaction. Pass along feedback and insights from customers to internal teams, contributing to product improvements. Location This role is based in Singapore.

Secure Your Future with AvePoint AvePoint stands as a premier global leader in data management and governance, empowering over 21,000 customers worldwide to optimize their digital workplaces across platforms such as Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit www.avepoint.com. At AvePoint, we are deeply committed to investing in our team members. Our culture, characterized by agility, passion, and collaboration, enables you to define your career path, make a meaningful impact, and take charge of your future. Discover how you can unleash your potential with us! Role Overview: As a vital member of our Project and Operations Administrative support team, this position plays a key role in aiding Project Managers to ensure smooth and efficient application system operations and monitoring across our organization. The ideal candidate will collaborate with cross-functional teams to provide essential support, significantly contributing to our organization's technology projects and operations. Key Responsibilities: Serve as the primary liaison for the Project Manager regarding augmented resources and intern administration, including requisition, timesheet tracking, reflection reports, and leave applications. Assist Project Managers in hiring and onboarding/offboarding project team members, ensuring completion of Security Clearance and onboarding/offboarding checklists. Support Project Managers with project administration tasks such as financial tracking and monitoring of augmented resources’ renewal. Contribute to Project and Operation Documentation and tracking, including pre-audit preparations for audits. Monitor account and vulnerability compliance status and incident tracking. Prepare operational statistics and performance metrics for weekly operations meetings to adhere to key risk indicators for running projects and operations. Desired Qualifications: A degree in business management, business administration, or a related field. Over 5 years of experience in a Project Administration/PMO role or a similar project administrative position, preferably within the IT sector or related industries. Exceptional attention to detail and a meticulous approach to tasks. Ability to work autonomously and take responsibility for project deliverables. Understanding of organizational effectiveness and operational efficiencies.

Menlo Security helps organizations connect securely and collaborate with confidence. The company supports a broad client base, including Fortune 500 firms, nine of the ten largest global banks, and essential government agencies. With remote work on the rise, Menlo Security's mission has never been more relevant. About the Role Menlo Security is hiring an IT Support Specialist for the Singapore office to assist both local and remote teams across the APAC region. This role focuses on technical support for end-users, covering hardware, software, networking, and business applications. The position combines remote support with on-site presence in Singapore two to three days a week, occasionally on short notice. What You Will Do Manage IT tickets using JIRA IT Service Management and Slack channels, as well as handle ad hoc requests, following established SLAs. Deliver attentive customer service throughout the entire support process. Document troubleshooting steps and solutions for internal users. Provide remote support and be available for in-person assistance in the Singapore office as needed. Lead onboarding sessions for new hires, often remotely, accommodating different time zones and locations. Promote proactive IT support by monitoring systems, preventing incidents, and sharing best practices and training with users. Work with third-party suppliers and vendors to manage IT equipment needs. Who Thrives Here The team values empathy, adaptability, and strong ethics. Success in this role comes from being organized, focused on service, open to feedback, and confident in offering guidance. Diagnostic and analytical skills, along with clear communication and the ability to prioritize, are essential. About Menlo Security Menlo Security is backed by investors including Vista Equity Partners, General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures. The company is growing beyond 400 employees and is positioned for further expansion.

Job Title: CFIT Technical SpecialistLocation: SingaporeDepartment: Information Technology – Customer Facing IT Integration / Electronic Shipping SolutionsRole OverviewThe CFIT Technical Specialist is essential in facilitating the adoption of DHL's Electronic Shipping Solutions among customers.This position offers hands-on technical assistance, troubleshooting, and comprehensive support—both onsite and remotely.You will serve as the primary helpdesk and technical escalation contact for customer-facing IT issues, ensuring seamless implementation, configuration, and ongoing utilization of DHL’s eShipping solutions.Key ResponsibilitiesCustomer Support & HelpdeskDeliver first-line and advanced technical support for DHL Electronic Shipping Solutions via various communication channels including phone, email, remote tools, and onsite visits.Diagnose customer issues related to system installation, configuration, connectivity, label printing formats, and version compatibility.Act as a technical escalation point for complex issues from the Customer Facing IT Helpdesk.Collaborate closely with customers and internal teams to resolve technical challenges swiftly and professionally.Customer Onboarding & ImplementationAssist customers throughout the setup and onboarding process for DHL eShipping tools and system integrations.Provide solution demonstrations or joint presentations with commercial teams to emphasize business advantages and technical capabilities.Solution Deployment & MaintenanceOversee and support the deployment, upgrading, and migration of DHL Electronic Shipping Solutions for customers.Ensure compliance of solutions with DHL IT standards and configuration requirements, including version control and labeling formats.Engage in initiatives, improvements, and activities related to DHL’s eShipping technologies.

Join Wise as an Enterprise Technical Support Engineer and become a crucial part of our dynamic support team. In this role, you will leverage your technical expertise to assist our enterprise clients in navigating and optimizing their use of Wise's innovative financial solutions.Your responsibilities will include troubleshooting complex technical issues, providing outstanding customer service, and ensuring our clients achieve their desired outcomes. You will work closely with various teams to enhance product functionality and user experience.

Technical Support EngineerPosition OverviewAt Genetec, we leverage innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This position plays a crucial role in delivering prompt and accurate technical support based on a deep technical understanding of Genetec solutions.You will be responsible for various tasks, including onsite field support, in collaboration with the internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose and resolve technical issues.· Provide clear and concise technical explanations to customers.· Implement problem-solving based on established processes.· Swiftly escalate significant customer issues through appropriate channels.· Collaborate with other technical support personnel and R&D engineers to resolve issues.· Build and maintain trust with new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to support process improvements and software enhancements.· Assist in creating technical documentation and knowledge base articles.· Properly record customer issues in ticketing systems and CRM tools.■ Field Support Duties· Install, audit, assess, maintain, and provide technical support for Genetec systems at client sites.· Conduct Proof of Concept (PoC), onsite technical support, system deployments, onboarding, training, audits, and assessments.· Act as the technical liaison between Genetec and customers.· Organize product and feature requirements based on customer feedback and assist in development.· Provide technical consultations regarding strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting for software implementation, integration, training, and change requests.Application Qualifications· Graduated from a technical school or possess a Bachelor's degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in similar roles (support, IT, networking, etc.).· Strong analytical and troubleshooting skills related to hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer relations, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Ability to work independently while valuing teamwork.· Experience in physical security (video surveillance, access control systems).· CCNA certification is a plus.· Proficient in English communication (both verbal and written).· Must possess a valid driver's license and passport, with the ability to travel up to 35%.Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of networking and IP protocols.· Experience in configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stacks.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization.Preferred Skills and Experience· Previous experience in a similar technical support role.

Join Accion Labs as a Technical Specialist, where you will play a pivotal role in driving innovative solutions and providing exceptional technical support. Your expertise will help in implementing cutting-edge technologies to enhance our operational efficiency.

Overview We are looking for enthusiastic and approachable individuals with exceptional communication abilities, a drive to learn and leverage new technologies, and a proven history of delivering outstanding customer service. In this role, you will have the chance to work within diverse and demanding IT environments, rapidly enhancing your IT expertise and communication skills. Your Role As an Onsite Technical Support Engineer, you will be responsible for onsite implementations, troubleshooting technical challenges, collaborating closely with our Support and R&D teams, and providing prompt customer feedback and solutions. You will also maintain software applications and infrastructure, among other responsibilities. Key Responsibilities: Serve as the primary point of contact for project-specific customer technical inquiries, taking ownership of issues until resolved. Ensure customer satisfaction during project support and maintenance phases. Gather information and conduct in-depth analysis, diagnosis, and troubleshooting during onsite engagements. Maintain infrastructure, which includes OS and application patching, as well as implementing minor infrastructure changes. Collaborate closely with onsite support and remote R&D resources to resolve incidents in a timely manner. Engage and communicate effectively with technical representatives from both vendors and customers. Document procedures and solutions, such as maintenance guides and troubleshooting steps. Qualifications for Success: Experience in foundational infrastructure areas, including OS, Active Directory, SQL, IIS, certificates, and particularly Microsoft SharePoint. Preference for candidates with vendor-based software delivery experience. Strong analytical and troubleshooting abilities. Highly motivated team player, capable of functioning under pressure and tight timelines, committed to the digital transformation journey. Excellent interpersonal skills, resourceful, and proactive in taking ownership of tasks. Detail-oriented and organized, with the ability to work independently.

About UsJoin the Stripe TeamAt Stripe, we are revolutionizing the financial infrastructure for businesses of all sizes. From industry-leading enterprises to innovative startups, millions rely on Stripe to manage payments, enhance revenue, and unlock new business opportunities. Our vision is to expand the global economy through the internet, presenting a unique chance for you to engage in transformative work that impacts millions.Your RoleAs a vital member of our expanding global Product Support team, you will play an essential role in delivering outstanding user experiences. This position transcends basic troubleshooting; it demands your technical acumen, analytical prowess, and project management skills to enhance our support systems, processes, and product quality strategically.You will take ownership of complex technical user issues, collaborating with cross-functional teams, including Engineering and Product, to drive resolutions. Your proficiency in SQL and APIs will enable effective engagement with these teams, allowing you to analyze data to inform decisions and propose solutions that bolster operational efficiency. Your contributions will focus on scaling support operations, enhancing user experiences, and fostering continuous improvements aligned with Stripe's crucial metrics, including Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).

We are searching for a dedicated IT Onsite Support Specialist to manage daily IT operations with a focus on resolving end-user requests and incidents. The perfect candidate will exhibit exceptional technical expertise, a customer-centric mindset, meticulous attention to detail, strong problem-solving skills, and the ability to multitask in a fast-paced environment.Key Responsibilities:Conduct second-line investigations and diagnoses for IT-related issues.Resolve and close incidents/service requests according to help desk protocols within specified timelines.Escalate unresolved incidents/service requests promptly as per agreed timelines.Document relevant incident/service request details in accordance with help desk procedures.Maintain communication with clients regarding the progress of incidents.Troubleshoot and resolve desktop incidents and VIP requests.Ensure tickets are consistently updated until resolution.Collaborate with clients, internal IT support teams, and third-party providers as required.Coordinate with vendors for hardware repairs.Perform staging of PCs and laptops.Execute IMAC (Install, Move, Add, and Change) activities.Manage mobile phone requests, including corporate SIM cards.Support trading markets with their specific workstation setups and requirements.Assist night desk personnel working outside of regular office hours.Prepare video conferencing setups as requested.Contribute to special event support.Create and maintain thorough documentation.Regulatory Responsibilities:Ensure ethical behavior within your area of responsibility by demonstrating values such as honesty, integrity, due diligence, fair dealing, and compliance with relevant laws and regulations.

Join Our Team at Plaud Inc.At Plaud, we are revolutionizing the way professionals engage with artificial intelligence. As the world's most trusted AI work companion, we enhance productivity and performance through our innovative note-taking solutions, proudly serving over 1,000,000 users globally since 2023.Our mission is to amplify human intelligence, crafting next-generation infrastructure and interfaces that capture, extract, and utilize insights from the spoken, heard, seen, and thought. Headquartered in San Francisco and incorporated in Delaware, Plaud is at the forefront of human-AI interaction, driven by a unique combination of hardware and software. Our commitment to data security and privacy is underscored by our compliance with ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 standards.

Join our dynamic team at Accion Labs as a Desktop Support Specialist, where you will play a crucial role in ensuring our IT systems run smoothly and efficiently. Your responsibilities will include diagnosing and resolving hardware and software issues, providing exceptional customer service, and assisting users with technical challenges. You will be part of a collaborative environment, working closely with other IT professionals to enhance the overall user experience.

Join Accion Labs as a Desktop Support Specialist, where you'll play a crucial role in ensuring our users have seamless access to technology. You will provide technical assistance, troubleshoot issues, and deliver exceptional customer service to enhance the user experience.