IT Support Specialist

Join our dynamic team at OpenAI as an IT Support Specialist. In this role, you will be pivotal in ensuring our technology infrastructure runs smoothly and efficiently. You will provide technical assistance, troubleshoot hardware and software issues, and support our employees in leveraging technology to enhance productivity.

Join a prominent player in the cargo industry as an IT Support Specialist. We are seeking a dedicated professional who is eager to provide exceptional IT support to enhance our operational efficiency.Key Responsibilities: Deliver on-site IT support for computers, mobile devices, tablets, and printers. Assist with remote switch configurations and testing. Facilitate the disconnection, dismounting, and mounting of switches to racks, as well as patching and cabling, in collaboration with local service providers. New graduates are encouraged to apply.

Role overview The Product Support Specialist role at Anthropic centers on assisting customers in Singapore with questions and concerns about Anthropic’s products. Success in this position means communicating clearly and helping users get the most from their experience. The team values consistent, thoughtful support and a focus on making things better for customers. What you will do Answer customer questions about product features, troubleshooting steps, and general usage. Work directly with customers to resolve issues and support their satisfaction. Pass along feedback and insights from customers to internal teams, contributing to product improvements. Location This role is based in Singapore.

About Xcellink Xcellink delivers comprehensive data center services with a focus on secure and reliable operations. The team values expertise and a proactive approach to protecting information systems. The company is seeking a Data Center Support Specialist based in Serangoon North, North East, Singapore. Role Overview The Data Center Support Specialist plays a key part in maintaining secure, smooth data center operations. This role involves direct interaction with both systems and people, supporting daily activities and upholding strict protocols. Main Responsibilities Colocation Room Management: Patrol the colocation area on a set schedule, document the state of critical zones, and report or address any irregularities. Visitor Assistance: Guide visitors who lack Personal ID cards, helping them obtain support and directions as needed. Monitoring System Oversight: Respond promptly to alarms from the customer device monitoring system and take appropriate corrective actions. Data Center Access Management: Review and process pre-entry requests from staff and customers, ensuring all access protocols are followed. Shipping Oversight: Receive, verify, and register shipping requests; store and tag parcels; coordinate with delivery companies as required. Receiving Coordination: Manage receiving applications, verify schedules, accept parcels, store them, and distribute to customers. Facility Management: Organize and manage facility usage schedules to support smooth operations and make the best use of resources. Rental Item Supervision: Check nightly on the availability and condition of rental items such as tools and monitors, arranging cleaning or repairs as necessary. Carry-in/Carry-out Management: Oversee the intake, verification, and scheduling of carry-in and carry-out requests, ensuring proper documentation is maintained. Remote Hands Services: Provide remote assistance for customer requests received by call or email, confirm all conditions are met before performing tasks, and log activities for billing. Customer Notifications: Keep customers informed about system updates and operational changes on a regular basis.

Xcellink is seeking a skilled and motivated Data Centre Support Specialist to enhance our dedicated team. In this pivotal role, you will utilize your technical proficiency to protect information systems and facilitate secure operational processes.Key Responsibilities:Develop and manage shift schedules for the Operations Team.Oversee team resource allocation, including leave and attendance management, as well as roster planning.Conduct interviews and select prospective candidates for the Operations team.Facilitate training programs for new operators to ensure operational excellence.Act as the primary escalation point for the DC Level 1 Service Operations team.Monitor the adequacy and functionality of daily operational tasks.Create and disseminate daily, weekly, and monthly operational reports.Compile and present monthly performance reports for the Operations team.Initiate service improvement plans to enhance team performance.Perform other duties as assigned by your Supervisor/Manager.

Menlo Security helps organizations connect securely and collaborate with confidence. The company supports a broad client base, including Fortune 500 firms, nine of the ten largest global banks, and essential government agencies. With remote work on the rise, Menlo Security's mission has never been more relevant. About the Role Menlo Security is hiring an IT Support Specialist for the Singapore office to assist both local and remote teams across the APAC region. This role focuses on technical support for end-users, covering hardware, software, networking, and business applications. The position combines remote support with on-site presence in Singapore two to three days a week, occasionally on short notice. What You Will Do Manage IT tickets using JIRA IT Service Management and Slack channels, as well as handle ad hoc requests, following established SLAs. Deliver attentive customer service throughout the entire support process. Document troubleshooting steps and solutions for internal users. Provide remote support and be available for in-person assistance in the Singapore office as needed. Lead onboarding sessions for new hires, often remotely, accommodating different time zones and locations. Promote proactive IT support by monitoring systems, preventing incidents, and sharing best practices and training with users. Work with third-party suppliers and vendors to manage IT equipment needs. Who Thrives Here The team values empathy, adaptability, and strong ethics. Success in this role comes from being organized, focused on service, open to feedback, and confident in offering guidance. Diagnostic and analytical skills, along with clear communication and the ability to prioritize, are essential. About Menlo Security Menlo Security is backed by investors including Vista Equity Partners, General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures. The company is growing beyond 400 employees and is positioned for further expansion.

About Us:xcellink is seeking dedicated and skilled individuals to join our team as Data Center Support Specialists. In this pivotal role, you will utilize your knowledge and skills to protect information systems and facilitate secure operational practices.Key Responsibilities:Colocation Room Control: Conduct regular inspections of the colocation area based on a scheduled timetable. Document the status of essential zones and react promptly to any anomalies by notifying the relevant personnel.Guided Access: Assist visitors lacking Personal ID cards by providing appropriate guidance and directions.Monitoring System Management: Quickly respond to alerts generated by the customer device monitoring system, taking necessary actions to resolve the issues.Data Center Entry/Exit Management: Oversee entry requests by reviewing applications from internal staff or customers to ensure compliance with access protocols.Shipping Management: Receive and verify shipping requests, properly store and label parcels for future reference, and coordinate with delivery services for parcel dispatch.Receiving Management: Process incoming applications, confirm schedules as required, receive packages from shipping services, store them appropriately, and distribute them to customers.Common Facility Management: Efficiently manage and organize usage schedules to ensure seamless operations and optimal resource utilization.Rental Item Management: Perform nightly inspections to ensure all rental items, such as tools and monitors, are accounted for and in good condition, requesting repairs or cleaning as necessary.Carry-in/Out Management: Oversee the process of handling carry-in/out requests, ensuring scheduling and documentation are accurately maintained.Remote Hands Services: Provide basic remote assistance by responding to customer requests via phone or email, ensuring all preconditions are met before executing tasks, and keeping detailed logs for billing purposes.Customer Notifications: Regularly inform customers about important updates and changes.

Join Spotify as an Associate Policy Support Specialist, where you will play a crucial role in supporting our policy initiatives and ensuring compliance across various regions. This position offers the opportunity to work closely with a dynamic team dedicated to shaping the future of audio entertainment.

As a Japanese-speaking Customer Support Specialist at HubSpot, you will play a vital role in nurturing our customers' business growth. Our dedicated support team is committed to swiftly addressing customer needs, offering personalized assistance through creative problem-solving and in-depth knowledge of HubSpot's platform.Key Responsibilities:Engage with customers through chat, email, and phone to effectively resolve issues.Assist customers with inquiries about various tools within HubSpot, gaining profound insights into our software.Diagnose software issues and collaborate with product and engineering teams using established processes.Provide support and guidance to marketing, sales, and service professionals utilizing HubSpot software.Suggest personalized solutions to help customers advance and grow their businesses.Collaborate with internal teams, such as Customer Success and Sales, to identify opportunities for existing customers to leverage our platform and services further.Exhibit calmness, resilience, and flexibility in response to changing customer needs and increased case volumes.

About UsJoin the Stripe TeamAt Stripe, we are revolutionizing the financial infrastructure for businesses of all sizes. From industry-leading enterprises to innovative startups, millions rely on Stripe to manage payments, enhance revenue, and unlock new business opportunities. Our vision is to expand the global economy through the internet, presenting a unique chance for you to engage in transformative work that impacts millions.Your RoleAs a vital member of our expanding global Product Support team, you will play an essential role in delivering outstanding user experiences. This position transcends basic troubleshooting; it demands your technical acumen, analytical prowess, and project management skills to enhance our support systems, processes, and product quality strategically.You will take ownership of complex technical user issues, collaborating with cross-functional teams, including Engineering and Product, to drive resolutions. Your proficiency in SQL and APIs will enable effective engagement with these teams, allowing you to analyze data to inform decisions and propose solutions that bolster operational efficiency. Your contributions will focus on scaling support operations, enhancing user experiences, and fostering continuous improvements aligned with Stripe's crucial metrics, including Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).

As Singapore's premier homegrown electronics brand, PRISM+ is dedicated to making innovative technology accessible to everyone. Established in 2017, we have rapidly become the leading provider of monitors and smart TVs in Singapore, and our influence spans across Australia, Malaysia, and the Philippines. Our mission is to disrupt traditional markets with exceptional value and cutting-edge innovation, ensuring that our customers receive the best in premium technology.Join PRISM+ on an inspiring journey where your contributions can make a lasting impact. Here, your ideas are valued, your professional growth is fostered, and together, we can shape the future of consumer technology.We are currently seeking a skilled Technical Support Product Specialist who possesses outstanding communication and diagnostic capabilities. In this role, you will be responsible for performing comprehensive product testing and evaluation, and providing technical assistance and solutions to consumers and businesses regarding technical, hardware, and system-related issues.Key Responsibilities: Conduct thorough testing of new products and software prior to launch Deliver on-site repair, service, and customer support Configure TV setups and other devices (e.g., Android and Apple devices) Independently diagnose and troubleshoot any issues that arise at customer locations Timely record and update test and service reports Manage in-house repairs and maintenance for exchanged TVs Assist with warehouse disposal activities Fulfill additional duties as assigned

Company OverviewFounded in 2019, Shanghai Spectrumedics Medical Technology Co., Ltd. (SPECTRUMEDICS) is a pioneering medical technology firm dedicated to the research, development, manufacturing, and global commercialization of cutting-edge interventional cardiovascular devices. Our expertise lies in creating minimally invasive solutions for vascular calcification. The Sonico-CX® Coronary Intravascular Shock Wave Therapy (IVL) System, our flagship product, proudly holds the distinction of being the first shock wave device in China to secure both NMPA and CE certifications. With a robust presence in both Shanghai and Singapore, we uphold stringent manufacturing compliance, possess multiple patents, and are actively expanding our global clinical and commercial reach.Position SummaryThe Clinical Support Specialist plays a crucial role in delivering hands-on clinical support, training, and education for the Sonico-CX® IVL system. This position collaborates closely with physicians, cath lab personnel, distributors, and internal teams to ensure the safe and effective use of devices, facilitate therapy adoption, and gather valuable real-world clinical feedback. This role is field-oriented and case-focused, necessitating in-person clinical assistance, on-call availability, and tight collaboration with distributor and clinical partners.Main ResponsibilitiesClinical Support & TrainingProvide immediate, hands-on clinical assistance during IVL procedures to guarantee optimal and safe device usage.Assist clinicians in system setup, catheter preparation, imaging workflows, and device delivery.Conduct structured training sessions for physicians, nurses, cath lab staff, and internal field teams.Offer remote clinical support through on-call conference calls for urgent distributor-assisted cases.Train and certify distributors (both online and on-site) on procedural support, troubleshooting, and clinical education standards.Maintain flexible availability to support urgent, distributor-notified cases, which may involve travel.Clinical Education & Therapy DevelopmentDeliver technical presentations and hands-on workshops at hospitals, clinical meetings, and distributor events.Foster and sustain robust professional relationships with interventional cardiologists and cath lab teams to encourage therapy adoption and sustained use.Assist in the organization and execution of local registries or observational studies, including logistics coordination, IRB submissions, and data collection.Engage with Key Opinion Leaders (KOLs) to support protocol development, clinical feedback, and publication initiatives.Clinical Research & Feedback CollectionSupport clinical trial activities...

Greetings! I’m Laura, the Support Manager at Ashby, and I’m thrilled to announce that we are expanding our team by hiring Product Support Specialists across the APAC region, with opportunities available in Singapore, the Philippines, and Australia .As part of our team, you will work one weekend day, which will be compensated with a weekday off. Your schedule will follow either a Tuesday–Saturday or Sunday–Thursday pattern, with occasional modifications for holidays or business needs. Please feel free to express your preferred working hours during your application.In recent years, we have cultivated a team of adept Ashby professionals dedicated to providing exceptional customer experiences through meticulous attention to detail, extensive product knowledge, and prompt, thoughtful support. By joining us, you will play a key role in maintaining and enhancing this world-class service.In this position, you will engage with customers daily. Given the complexity of the Ashby product, your responsibilities will range from troubleshooting intricate integrations to guiding customers through comprehensive workflows and best practices.Additionally, you will contribute to projects aimed at improving our operations. Previous initiatives undertaken by our team include:Integrating and distilling complex technical information from our Engineering Team to empower the broader Support Team through enhanced training.Implementing workflow automation strategies to enhance team collaboration and efficiency.Our company values a strong sense of ownership, principled decision-making over mere experience, and effective communication. These principles, which we will explore further during the interview, guide our work culture.

Role overview This Product Support Specialist position at Anthropic is based in Singapore and focuses on weekend coverage. The role involves assisting customers with questions about Anthropic’s products and resolving technical issues, especially during off-peak times. The goal is to ensure customers have a smooth experience, even outside standard business hours. Key responsibilities Respond to customer inquiries about Anthropic products, with an emphasis on weekend support Troubleshoot technical problems and communicate clear solutions Collaborate with team members by sharing customer feedback to help refine products and services Uphold high service standards in line with Anthropic’s focus on quality and innovation Location and schedule This role is located in Singapore and requires consistent weekend availability.

Join Airbnb as a Senior Specialist in Premium Support, where your dedication to exceptional customer service will enable our community to thrive. Based in Singapore, you will engage directly with customers and internal stakeholders, providing comprehensive support to users, particularly in the Luxury segment. This role demands flexibility, a customer-centric approach, and strong problem-solving abilities, as you take ownership of cases and ensure resolutions that enhance the user experience. You will adapt to various teams and responsibilities as the business evolves, contributing to our mission of connecting guests with unique stays and experiences.

Join our dynamic team at Accion Labs as a Desktop Support Specialist, where you will play a crucial role in ensuring our IT systems run smoothly and efficiently. Your responsibilities will include diagnosing and resolving hardware and software issues, providing exceptional customer service, and assisting users with technical challenges. You will be part of a collaborative environment, working closely with other IT professionals to enhance the overall user experience.

We are searching for a dedicated IT Onsite Support Specialist to manage daily IT operations with a focus on resolving end-user requests and incidents. The perfect candidate will exhibit exceptional technical expertise, a customer-centric mindset, meticulous attention to detail, strong problem-solving skills, and the ability to multitask in a fast-paced environment.Key Responsibilities:Conduct second-line investigations and diagnoses for IT-related issues.Resolve and close incidents/service requests according to help desk protocols within specified timelines.Escalate unresolved incidents/service requests promptly as per agreed timelines.Document relevant incident/service request details in accordance with help desk procedures.Maintain communication with clients regarding the progress of incidents.Troubleshoot and resolve desktop incidents and VIP requests.Ensure tickets are consistently updated until resolution.Collaborate with clients, internal IT support teams, and third-party providers as required.Coordinate with vendors for hardware repairs.Perform staging of PCs and laptops.Execute IMAC (Install, Move, Add, and Change) activities.Manage mobile phone requests, including corporate SIM cards.Support trading markets with their specific workstation setups and requirements.Assist night desk personnel working outside of regular office hours.Prepare video conferencing setups as requested.Contribute to special event support.Create and maintain thorough documentation.Regulatory Responsibilities:Ensure ethical behavior within your area of responsibility by demonstrating values such as honesty, integrity, due diligence, fair dealing, and compliance with relevant laws and regulations.

Join our dynamic team at Accion Labs as a Production Support Specialist. In this role, you will be responsible for ensuring the seamless operation of our production systems, troubleshooting issues, and providing exceptional support to our clients. Your expertise will contribute to maintaining high availability and performance of our services.

ahrefsjobs is looking for a Japanese Speaking Customer Success & Support Specialist based in either Singapore or Tokyo Prefecture, Japan. This role centers on assisting Japanese-speaking customers and ensuring a smooth, positive experience with the company’s products. What you will do Respond to customer questions in Japanese, providing clear and helpful information. Guide customers through product usage and help resolve any issues they encounter. Develop and maintain lasting relationships with customers to support their ongoing needs. Location options Singapore Tokyo Prefecture, Japan

Join Accion Labs as a Desktop Support Specialist, where you'll play a crucial role in ensuring our users have seamless access to technology. You will provide technical assistance, troubleshoot issues, and deliver exceptional customer service to enhance the user experience.