IT Support Specialist

As a Japanese-speaking Customer Support Specialist at HubSpot, you will play a vital role in nurturing our customers' business growth. Our dedicated support team is committed to swiftly addressing customer needs, offering personalized assistance through creative problem-solving and in-depth knowledge of HubSpot's platform.Key Responsibilities:Engage with customers through chat, email, and phone to effectively resolve issues.Assist customers with inquiries about various tools within HubSpot, gaining profound insights into our software.Diagnose software issues and collaborate with product and engineering teams using established processes.Provide support and guidance to marketing, sales, and service professionals utilizing HubSpot software.Suggest personalized solutions to help customers advance and grow their businesses.Collaborate with internal teams, such as Customer Success and Sales, to identify opportunities for existing customers to leverage our platform and services further.Exhibit calmness, resilience, and flexibility in response to changing customer needs and increased case volumes.

ahrefsjobs is looking for a Japanese Speaking Customer Success & Support Specialist based in either Singapore or Tokyo Prefecture, Japan. This role centers on assisting Japanese-speaking customers and ensuring a smooth, positive experience with the company’s products. What you will do Respond to customer questions in Japanese, providing clear and helpful information. Guide customers through product usage and help resolve any issues they encounter. Develop and maintain lasting relationships with customers to support their ongoing needs. Location options Singapore Tokyo Prefecture, Japan

Fastly empowers individuals to stay connected with their passions. Our cutting-edge edge cloud platform allows customers to rapidly, securely, and reliably create exceptional digital experiences by processing, serving, and safeguarding applications as close to their end-users as possible—right at the edge of the Internet. The platform is engineered to leverage the modern internet, be programmable, and support agile software development. Fastly’s clientele includes some of the world's most renowned companies, including GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to cultivate a more trustworthy Internet.Senior Technical Support Engineer - Japanese SpeakingAt Fastly, we believe that exceptional support is foundational to providing the best tools for those scaling the internet. This principle is woven into our culture and values. We are on the lookout for enthusiastic support engineers who can uphold our high support standards while enhancing and scaling our support systems as we expand.As a Senior Support Engineer, you will need to have a proven track record in diagnosing and troubleshooting customer issues. Your technical curiosity will drive you to delve deeply into complex problems. Strong communication skills will be essential, allowing you to effectively manage customer interactions, whether in challenging or positive scenarios. You will guide customers confidently through the debugging process.The ideal candidate will possess a refined written communication style and the technical insight necessary to understand Fastly’s product suite comprehensively. You will collaborate with our marketing, engineering, and sales teams on behalf of our clients, making customer advocacy a vital component of your role. Every support ticket presents a unique challenge, ensuring that you will engage with a diverse array of intricate and rewarding issues daily.What You Will Do:Oversee customer CDN configurations through email and chat.Articulate customer needs and requirements to the engineering, product, and sales teams.Enhance our customer-facing documentation as required.Contribute to the processes and policies that will help scale our support organization as we grow.

Join Wise as a Java Software Engineer, where you will be part of a dynamic team committed to building innovative financial solutions. We seek a talented individual who is not only proficient in Java but is also fluent in Japanese, enabling effective communication within our international team.Your primary responsibilities will include designing, developing, and maintaining high-quality software applications, collaborating with cross-functional teams, and ensuring optimal performance of our systems. If you are passionate about technology and eager to contribute to a mission-driven company, this is the perfect opportunity for you!

Key Responsibilities:Local Governance:· Lead and advocate for initiatives aimed at enhancing risk management and fortifying internal controls within the organization.· Collaborate with central teams to execute audits and ensure adherence to all applicable regulations and standards.· Maintain full compliance of all local operations with regulatory standards, upholding the highest levels of integrity and accountability.Credit Management:· Effectively resolve customer disputes to ensure satisfaction and nurture robust business relationships.· Supervise and manage the review of orders placed on credit blocks, ensuring prompt and accurate processing.· Monitor and manage overdue receivables, implementing strategies to mitigate delinquency and improve cash flow.Direct Purchasing:· Oversee purchasing activities in countries lacking dedicated personnel, facilitating seamless procurement processes.· Manage Local-for-Local transactions, demo goods, and indirect purchasing to ensure cost-efficiency and effectiveness.· Efficiently assign FI invoices in APM, ensuring accurate and timely financial processing.Customer Escalation Support:· Deliver exceptional support for resolving customer escalations, ensuring high levels of customer satisfaction.· Address delivery complaints, payment issues, warranty matters, and contractual concerns with urgency and meticulous attention to detail, preserving positive customer relationships.Pricing & Contract Management Support:· Aid in the development, review, and negotiation of customer contracts to secure favorable terms and compliance.· Support the creation and upkeep of pricelists, ensuring they remain current and accurate.· Guarantee accurate net pricing for selected customers, maintaining competitive and fair pricing strategies.· Administer performance criteria and partner level discounts in SAP, optimizing financial performance and partner relations.Comprehensive Reporting:· Generate insightful Monthly Sales Associate Performance Reports to track and analyze individual and team performance.· Conduct detailed Point of Sales (Tier2) Reporting, providing valuable data insights for strategic decision-making.· Perform ad-hoc sales analytics to gain deeper customer insights and support sales strategies.· Manage essential external reporting obligations for government, customers, and regulators, ensuring compliance and accuracy.Cost Controlling:· Spearhead cost center controlling activities, including Month End Close (MEC), Year-End Close (YEC), Business Planning (BP), and Financial Controlling (FC).· Implement and monitor cost-saving initiatives to enhance financial efficiency and reduce expenditures.

Role overview The Product Support Specialist role at Anthropic centers on assisting customers in Singapore with questions and concerns about Anthropic’s products. Success in this position means communicating clearly and helping users get the most from their experience. The team values consistent, thoughtful support and a focus on making things better for customers. What you will do Answer customer questions about product features, troubleshooting steps, and general usage. Work directly with customers to resolve issues and support their satisfaction. Pass along feedback and insights from customers to internal teams, contributing to product improvements. Location This role is based in Singapore.

Key Responsibilities:Manage and categorize incoming user emails and direct messages, ensuring prompt responses and accurate logging of processing outcomes.Identify complex or unique issues and escalate them to the appropriate departments, working collaboratively to meet customer expectations efficiently.Compile customer feedback and assist in enhancing service delivery processes.Monitor and track user-reported bugs, advocate for product improvements, maintain risk management documentation, and regularly compile reports on common issues to support decision-making.

Join our esteemed team at Axiom as a Legal Consultant, where we are on the lookout for proficient lawyers fluent in Japanese. In this pivotal role, you will support an array of Fortune 500 clients in the financial services and corporate sectors.This is a remote opportunity tailored for legal professionals based in Hong Kong, Singapore, or Australia, who possess excellent or native fluency in Japanese. The position offers flexibility for full-time or part-time engagements.Key ResponsibilitiesCollaborate closely with legal and business teams of Fortune 500 clients to deliver customized support.Offer practical legal insights and guidance that align with the clients' business objectives.QualificationsA minimum of 3 years of legal experience in financial services, corporate law, or law firms.Legal qualification with exceptional/native Japanese language skills (essential), alongside fluency in English.Strong analytical and problem-solving abilities.A qualification from Japan is a plus.Compensation and BenefitsWe offer a competitive salary package and an attractive benefits program within the alternative legal services sector, including health benefits and paid time off. Axiomites also enjoy access to professional development resources and learning programs, with options to work remotely or on-site based on preferences.Axiom is the global leader in providing top-tier on-demand legal talent. With a presence in North America, the UK, Europe, and APAC, we empower legal departments to enhance efficiency and growth, meeting today's business challenges with exceptional alternative legal services.We are committed to diversity, inclusion, and social responsibility. Axiom is proud to be an equal opportunity employer and has been recognized as a top workplace for LGBTQ+ Equality, securing high ratings in the 2021 Corporate Equality Index for two consecutive years. Our legal department is Mansfield certified and is dedicated to ensuring that at least 50% of candidates for leadership roles and outside counsel representation are from diverse backgrounds.Discover more about a career at Axiom.

As Singapore's premier homegrown electronics brand, PRISM+ is dedicated to making innovative technology accessible to everyone. Established in 2017, we have rapidly become the leading provider of monitors and smart TVs in Singapore, and our influence spans across Australia, Malaysia, and the Philippines. Our mission is to disrupt traditional markets with exceptional value and cutting-edge innovation, ensuring that our customers receive the best in premium technology.Join PRISM+ on an inspiring journey where your contributions can make a lasting impact. Here, your ideas are valued, your professional growth is fostered, and together, we can shape the future of consumer technology.We are currently seeking a skilled Technical Support Product Specialist who possesses outstanding communication and diagnostic capabilities. In this role, you will be responsible for performing comprehensive product testing and evaluation, and providing technical assistance and solutions to consumers and businesses regarding technical, hardware, and system-related issues.Key Responsibilities: Conduct thorough testing of new products and software prior to launch Deliver on-site repair, service, and customer support Configure TV setups and other devices (e.g., Android and Apple devices) Independently diagnose and troubleshoot any issues that arise at customer locations Timely record and update test and service reports Manage in-house repairs and maintenance for exchanged TVs Assist with warehouse disposal activities Fulfill additional duties as assigned

At PitchBook, part of the Morningstar family, we are committed to constant innovation and growth. Our collaborative environment fosters excitement and camaraderie, making our company a vibrant place to work. We offer extensive learning programs and mentorship that cultivate a culture of curiosity and encourage us to seek new solutions and improve our processes. As we navigate a fast-paced industry, we embrace challenges and are not afraid to take risks in the pursuit of excellence. If you are a proactive individual with a positive attitude, eager to contribute and make a difference, PitchBook is the ideal place for you.About the Role: As a vital member of our Account Management & Customer Success team, you will excel by embracing change and committing to continuous growth and improvement. Your role will involve learning, exploring new ideas, and prioritizing customer success while fostering strong, trusting relationships with clients and colleagues. The ideal candidate will possess a contagious positivity, relentless curiosity, and a people-first mindset. In the position of Customer Support Specialist Tier 1, you will deliver direct support to PitchBook clients via phone, email, and chat. Collaborating with the support team, you will troubleshoot customer issues to ensure an exceptional customer experience. Your insights into customer experience challenges will contribute to product enhancements, allowing PitchBook to optimize its platform for users.

Join a prominent player in the cargo industry as an IT Support Specialist. We are seeking a dedicated professional who is eager to provide exceptional IT support to enhance our operational efficiency.Key Responsibilities: Deliver on-site IT support for computers, mobile devices, tablets, and printers. Assist with remote switch configurations and testing. Facilitate the disconnection, dismounting, and mounting of switches to racks, as well as patching and cabling, in collaboration with local service providers. New graduates are encouraged to apply.

Role overview nascompany seeks a Head of Customer Support to lead its customer support team in Singapore. This position sets the direction for service delivery and plays a key role in shaping the customer experience. The focus is on upholding high standards, fostering improvement, and encouraging fresh ideas within the team. What you will do Create and roll out strategies to guide customer support operations Supervise team performance, providing coaching and support to help staff reach service goals Collaborate with other departments to boost customer satisfaction and address client needs Lead projects that enhance the customer journey and reinforce nascompany’s reputation for service Impact This leadership role shapes how clients interact with nascompany’s products and services. The Head of Customer Support sets the standard for service quality and leads efforts to continuously improve the customer experience.

Greetings! I’m Laura, the Support Manager at Ashby, and I’m thrilled to announce that we are expanding our team by hiring Product Support Specialists across the APAC region, with opportunities available in Singapore, the Philippines, and Australia .As part of our team, you will work one weekend day, which will be compensated with a weekday off. Your schedule will follow either a Tuesday–Saturday or Sunday–Thursday pattern, with occasional modifications for holidays or business needs. Please feel free to express your preferred working hours during your application.In recent years, we have cultivated a team of adept Ashby professionals dedicated to providing exceptional customer experiences through meticulous attention to detail, extensive product knowledge, and prompt, thoughtful support. By joining us, you will play a key role in maintaining and enhancing this world-class service.In this position, you will engage with customers daily. Given the complexity of the Ashby product, your responsibilities will range from troubleshooting intricate integrations to guiding customers through comprehensive workflows and best practices.Additionally, you will contribute to projects aimed at improving our operations. Previous initiatives undertaken by our team include:Integrating and distilling complex technical information from our Engineering Team to empower the broader Support Team through enhanced training.Implementing workflow automation strategies to enhance team collaboration and efficiency.Our company values a strong sense of ownership, principled decision-making over mere experience, and effective communication. These principles, which we will explore further during the interview, guide our work culture.

About UsJoin the Stripe TeamAt Stripe, we are revolutionizing the financial infrastructure for businesses of all sizes. From industry-leading enterprises to innovative startups, millions rely on Stripe to manage payments, enhance revenue, and unlock new business opportunities. Our vision is to expand the global economy through the internet, presenting a unique chance for you to engage in transformative work that impacts millions.Your RoleAs a vital member of our expanding global Product Support team, you will play an essential role in delivering outstanding user experiences. This position transcends basic troubleshooting; it demands your technical acumen, analytical prowess, and project management skills to enhance our support systems, processes, and product quality strategically.You will take ownership of complex technical user issues, collaborating with cross-functional teams, including Engineering and Product, to drive resolutions. Your proficiency in SQL and APIs will enable effective engagement with these teams, allowing you to analyze data to inform decisions and propose solutions that bolster operational efficiency. Your contributions will focus on scaling support operations, enhancing user experiences, and fostering continuous improvements aligned with Stripe's crucial metrics, including Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).

Join Airbnb as a Senior Specialist in Premium Support, where your dedication to exceptional customer service will enable our community to thrive. Based in Singapore, you will engage directly with customers and internal stakeholders, providing comprehensive support to users, particularly in the Luxury segment. This role demands flexibility, a customer-centric approach, and strong problem-solving abilities, as you take ownership of cases and ensure resolutions that enhance the user experience. You will adapt to various teams and responsibilities as the business evolves, contributing to our mission of connecting guests with unique stays and experiences.

About Xcellink Xcellink delivers comprehensive data center services with a focus on secure and reliable operations. The team values expertise and a proactive approach to protecting information systems. The company is seeking a Data Center Support Specialist based in Serangoon North, North East, Singapore. Role Overview The Data Center Support Specialist plays a key part in maintaining secure, smooth data center operations. This role involves direct interaction with both systems and people, supporting daily activities and upholding strict protocols. Main Responsibilities Colocation Room Management: Patrol the colocation area on a set schedule, document the state of critical zones, and report or address any irregularities. Visitor Assistance: Guide visitors who lack Personal ID cards, helping them obtain support and directions as needed. Monitoring System Oversight: Respond promptly to alarms from the customer device monitoring system and take appropriate corrective actions. Data Center Access Management: Review and process pre-entry requests from staff and customers, ensuring all access protocols are followed. Shipping Oversight: Receive, verify, and register shipping requests; store and tag parcels; coordinate with delivery companies as required. Receiving Coordination: Manage receiving applications, verify schedules, accept parcels, store them, and distribute to customers. Facility Management: Organize and manage facility usage schedules to support smooth operations and make the best use of resources. Rental Item Supervision: Check nightly on the availability and condition of rental items such as tools and monitors, arranging cleaning or repairs as necessary. Carry-in/Carry-out Management: Oversee the intake, verification, and scheduling of carry-in and carry-out requests, ensuring proper documentation is maintained. Remote Hands Services: Provide remote assistance for customer requests received by call or email, confirm all conditions are met before performing tasks, and log activities for billing. Customer Notifications: Keep customers informed about system updates and operational changes on a regular basis.

Join our dynamic team as a Legal Consultant – Commercial Contracts (Japanese Speaking), where you will provide exceptional legal support to Fortune 500 clients operating in the Japanese market.Key Responsibilities:Engage with clients remotely to deliver expert legal advice tailored to the unique needs of the Japanese market.Review, draft, and negotiate a diverse array of agreements, including those related to creative services, advertising, digital marketing, procurement, technology, and partnership collaborations.Design, implement, and offer guidance on various commercial contracts, including Terms and Conditions of Sale, distribution agreements, and associated policies.

Join Klaviyo as a Mid Enterprise Account Executive and leverage your expertise in fostering relationships with enterprise clients. As a key member of our sales team, you will drive revenue growth by expanding our presence in the Japanese market. Your fluency in Japanese will enable you to communicate effectively with clients and understand their unique needs.In this role, you will be responsible for developing strategic sales plans, identifying opportunities for growth, and delivering tailored solutions that enhance client satisfaction. Your ability to navigate complex sales cycles and build rapport with stakeholders will be crucial to your success.

Important Note: We will only consider applicants who possess the necessary rights and documentation for employment in Singapore.About Axi:Axi is a prominent global provider specializing in margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread Betting. Our company has transformed into a leading, multifaceted brokerage with operations across six regions. With significant investment in cutting-edge trading technology, Axi is dedicated to delivering a comprehensive end-to-end trading experience, catering to traders of all levels, from novices to institutional clients.Your Role at Axi:As a Japanese Partner Key Account Manager, you will enhance partner performance and experience throughout their journey—from acquisition and onboarding to retention and nurturing.Your Responsibilities:Build and maintain solid, trustworthy relationships with Introducing Brokers (IBs) and affiliate partners in your designated market.Identify and onboard high-quality partners smoothly into our partner management system.Ensure compliance with partner tier policies while driving partner acquisition performance.Act as the main point of contact for all partner-related business.Address partner complaints in line with established internal policies and provide compliance-approved responses when necessary.Foster professional, healthy communication and relationships with partners.Enhance partner business metrics, including trading volume, net fee revenue, and the number of active customers.Conduct quarterly partner business planning and execute strategies to drive market growth.Collaborate closely with trade marketing, IB product managers, and local conversion/retention teams to promote partner business growth.