IT Support Specialist

Join Accion Labs as an ACI Universal Payment Development Support Specialist and be part of a dynamic team dedicated to enhancing payment solutions. In this role, you will leverage your expertise to support the development and implementation of ACI Universal Payment systems, ensuring seamless transactions and optimal performance for our clients.

As a Senior Backend Developer specializing in Payments at fuku, you will play a vital role in designing, developing, and scaling high-performance payment systems that facilitate millions of transactions worldwide. Our payment infrastructure supports a diverse range of solutions, including international card networks, real-time QR payments, and high-volume switching platforms, ensuring optimal performance in both retail POS and e-commerce settings.In this impactful role, you will:- Architect and implement robust backend systems to integrate with major payment networks such as Visa, Mastercard, Amex, and UPI.- Develop secure, scalable solutions across the entire payment lifecycle, including authorization, clearing, settlement, and merchant onboarding.- Lead modernization efforts to transition legacy payment platforms to Linux RHEL or cloud environments.- Optimize switching systems to handle ultra-high transaction volumes, minimizing latency, ensuring resilience, and maintaining consistent uptime.- Collaborate with cross-functional teams, including product management, quality assurance, and business units, to deliver reliable, production-ready payment capabilities on a global scale.What you bring to the role:- Over 8 years of backend development experience, particularly within payment systems and transaction processing environments.- Strong expertise in C++, Linux, and scripting languages (e.g., Korn Shell) in high-availability production settings.- Proven experience with Base24, international card scheme integrations, and contemporary QR payment systems.- In-depth knowledge of databases (PostgreSQL/MySQL), messaging frameworks (IBM MQ), and performance tuning in distributed systems.- Familiarity with POS/EDC, ATM systems, and the broader payment infrastructure for both physical and digital transactions.This position offers an exceptional opportunity to influence real-world transactions, enhancing customer experiences and driving business growth. Join us at fuku, where you will face complex challenges in performance, security, and the evolution of payment solutions in a high-scale environment.

Responsibilities:- Innovate and engineer robust solutions for payment terminal applications compatible with various Android-based devices (Ingenico, PAX, Castles), ensuring seamless integration with diverse host systems utilizing standard protocols such as ISO8583, Web APIs, and JSON, as well as merchant POS systems (Electronic Cash Register - ECR).- Transform user requirements into secure, reliable, and maintainable source code, ensuring thorough testing, documentation, and code reviews.- Engage in EMV L3 certification processes alongside international payment schemes like Visa, Mastercard, AMEX, UnionPay, JCB, and Discover. Familiarity with the PURE kernel is a plus.- Aid in the creation of testing tools and implement test automation frameworks as integral parts of the development lifecycle.- Collaborate effectively with internal teams (QA testers, POS developers, Support, and Certification team) throughout the software development lifecycle, facilitating troubleshooting and resolving issues in both pre-production and post-production settings.- Support external collaborations for application integration with NETS partners.

fuku is seeking an AVP, Regulatory Compliance Specialist to join its Singapore office. This position centers on upholding regulatory standards in the payments sector, helping the company deliver secure and compliant payment solutions. Key responsibilities Review and interpret regulations that impact payments operations Create and maintain compliance programs and internal policies Collaborate with teams across the business to identify and address compliance risks Requirements Background in regulatory compliance, preferably within payments or financial services Skill in assessing regulatory updates and applying them to daily processes Strong ability to work with colleagues from different functions This role is based in Singapore.

Join Delivery Hero as a Digital Payments Specialist and be part of a dynamic team dedicated to revolutionizing the online food delivery industry. You will play a key role in optimizing our digital payment processes, ensuring seamless transactions for our customers.

Join a prominent player in the cargo industry as an IT Support Specialist. We are seeking a dedicated professional who is eager to provide exceptional IT support to enhance our operational efficiency.Key Responsibilities: Deliver on-site IT support for computers, mobile devices, tablets, and printers. Assist with remote switch configurations and testing. Facilitate the disconnection, dismounting, and mounting of switches to racks, as well as patching and cabling, in collaboration with local service providers. New graduates are encouraged to apply.

Wise seeks a Payment Operations Specialist based in Singapore to help maintain reliable payment processes across the platform. This position centers on managing daily payment workflows and ensuring transactions move efficiently. Main responsibilities Oversee and manage payment workflows to keep operations running smoothly Work to improve the efficiency of transactions on the Wise platform Support users by addressing payment-related issues as they arise Location This role is based in Singapore and focuses on supporting Wise’s payment operations in the region.

Who We AreAbout StripeStripe is at the forefront of revolutionizing financial infrastructure for businesses worldwide. Our innovative platform empowers millions of organizations—from industry giants to dynamic startups—to accept payments seamlessly, drive revenue growth, and unlock new business avenues. Our mission? To elevate the GDP of the internet, an ambitious goal that presents you with an extraordinary opportunity to play a pivotal role in shaping the global economy while making a significant impact in your career.About the TeamThe Payments team is the cornerstone of Stripe’s offerings, processing trillions of dollars in transactions each year. As a member of this team, you will have the chance to broaden the capabilities of Stripe’s global payments network, design and implement cutting-edge payment solutions, and ensure top-tier reliability and performance.As a Software Engineer, you will be instrumental in steering pivotal decisions for the company. Collaborate with fellow engineers to develop engaging features that resonate across various system components, and partner with our business, sales, and operations teams to address and resolve user challenges effectively.

Role overview The Product Support Specialist role at Anthropic centers on assisting customers in Singapore with questions and concerns about Anthropic’s products. Success in this position means communicating clearly and helping users get the most from their experience. The team values consistent, thoughtful support and a focus on making things better for customers. What you will do Answer customer questions about product features, troubleshooting steps, and general usage. Work directly with customers to resolve issues and support their satisfaction. Pass along feedback and insights from customers to internal teams, contributing to product improvements. Location This role is based in Singapore.

About Xcellink Xcellink delivers comprehensive data center services with a focus on secure and reliable operations. The team values expertise and a proactive approach to protecting information systems. The company is seeking a Data Center Support Specialist based in Serangoon North, North East, Singapore. Role Overview The Data Center Support Specialist plays a key part in maintaining secure, smooth data center operations. This role involves direct interaction with both systems and people, supporting daily activities and upholding strict protocols. Main Responsibilities Colocation Room Management: Patrol the colocation area on a set schedule, document the state of critical zones, and report or address any irregularities. Visitor Assistance: Guide visitors who lack Personal ID cards, helping them obtain support and directions as needed. Monitoring System Oversight: Respond promptly to alarms from the customer device monitoring system and take appropriate corrective actions. Data Center Access Management: Review and process pre-entry requests from staff and customers, ensuring all access protocols are followed. Shipping Oversight: Receive, verify, and register shipping requests; store and tag parcels; coordinate with delivery companies as required. Receiving Coordination: Manage receiving applications, verify schedules, accept parcels, store them, and distribute to customers. Facility Management: Organize and manage facility usage schedules to support smooth operations and make the best use of resources. Rental Item Supervision: Check nightly on the availability and condition of rental items such as tools and monitors, arranging cleaning or repairs as necessary. Carry-in/Carry-out Management: Oversee the intake, verification, and scheduling of carry-in and carry-out requests, ensuring proper documentation is maintained. Remote Hands Services: Provide remote assistance for customer requests received by call or email, confirm all conditions are met before performing tasks, and log activities for billing. Customer Notifications: Keep customers informed about system updates and operational changes on a regular basis.

Join Accion Labs as a Python Developer & Support where you will play a crucial role in developing robust applications and providing technical support. You will collaborate with a dynamic team to solve complex problems and enhance our software solutions.Responsibilities include coding, testing, and debugging software, as well as offering outstanding technical support to our clients.

Xcellink is seeking a skilled and motivated Data Centre Support Specialist to enhance our dedicated team. In this pivotal role, you will utilize your technical proficiency to protect information systems and facilitate secure operational processes.Key Responsibilities:Develop and manage shift schedules for the Operations Team.Oversee team resource allocation, including leave and attendance management, as well as roster planning.Conduct interviews and select prospective candidates for the Operations team.Facilitate training programs for new operators to ensure operational excellence.Act as the primary escalation point for the DC Level 1 Service Operations team.Monitor the adequacy and functionality of daily operational tasks.Create and disseminate daily, weekly, and monthly operational reports.Compile and present monthly performance reports for the Operations team.Initiate service improvement plans to enhance team performance.Perform other duties as assigned by your Supervisor/Manager.

Menlo Security helps organizations connect securely and collaborate with confidence. The company supports a broad client base, including Fortune 500 firms, nine of the ten largest global banks, and essential government agencies. With remote work on the rise, Menlo Security's mission has never been more relevant. About the Role Menlo Security is hiring an IT Support Specialist for the Singapore office to assist both local and remote teams across the APAC region. This role focuses on technical support for end-users, covering hardware, software, networking, and business applications. The position combines remote support with on-site presence in Singapore two to three days a week, occasionally on short notice. What You Will Do Manage IT tickets using JIRA IT Service Management and Slack channels, as well as handle ad hoc requests, following established SLAs. Deliver attentive customer service throughout the entire support process. Document troubleshooting steps and solutions for internal users. Provide remote support and be available for in-person assistance in the Singapore office as needed. Lead onboarding sessions for new hires, often remotely, accommodating different time zones and locations. Promote proactive IT support by monitoring systems, preventing incidents, and sharing best practices and training with users. Work with third-party suppliers and vendors to manage IT equipment needs. Who Thrives Here The team values empathy, adaptability, and strong ethics. Success in this role comes from being organized, focused on service, open to feedback, and confident in offering guidance. Diagnostic and analytical skills, along with clear communication and the ability to prioritize, are essential. About Menlo Security Menlo Security is backed by investors including Vista Equity Partners, General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures. The company is growing beyond 400 employees and is positioned for further expansion.

Role Overview Grab Holdings Inc. is looking for a Lead Backend Software Engineer with a focus on payments to join the team in Singapore. This role centers on building secure, efficient, and scalable payment systems that support millions of users across Southeast Asia. What You Will Do Design and implement backend services for payment solutions that improve user experience and support business growth. Collaborate with engineers, product managers, and other teams to deliver reliable and high-performance payment infrastructure. Mentor junior engineers and help guide their technical development. Promote backend engineering best practices across the team. Contribute to architectural decisions that shape the future of Grab’s payments platform. What We’re Looking For Strong experience with backend technologies and payment systems. Ability to lead technical discussions and mentor less experienced engineers. Comfortable working across teams to deliver scalable, reliable solutions. Solid understanding of designing secure and efficient backend services.

About Us:xcellink is seeking dedicated and skilled individuals to join our team as Data Center Support Specialists. In this pivotal role, you will utilize your knowledge and skills to protect information systems and facilitate secure operational practices.Key Responsibilities:Colocation Room Control: Conduct regular inspections of the colocation area based on a scheduled timetable. Document the status of essential zones and react promptly to any anomalies by notifying the relevant personnel.Guided Access: Assist visitors lacking Personal ID cards by providing appropriate guidance and directions.Monitoring System Management: Quickly respond to alerts generated by the customer device monitoring system, taking necessary actions to resolve the issues.Data Center Entry/Exit Management: Oversee entry requests by reviewing applications from internal staff or customers to ensure compliance with access protocols.Shipping Management: Receive and verify shipping requests, properly store and label parcels for future reference, and coordinate with delivery services for parcel dispatch.Receiving Management: Process incoming applications, confirm schedules as required, receive packages from shipping services, store them appropriately, and distribute them to customers.Common Facility Management: Efficiently manage and organize usage schedules to ensure seamless operations and optimal resource utilization.Rental Item Management: Perform nightly inspections to ensure all rental items, such as tools and monitors, are accounted for and in good condition, requesting repairs or cleaning as necessary.Carry-in/Out Management: Oversee the process of handling carry-in/out requests, ensuring scheduling and documentation are accurately maintained.Remote Hands Services: Provide basic remote assistance by responding to customer requests via phone or email, ensuring all preconditions are met before executing tasks, and keeping detailed logs for billing purposes.Customer Notifications: Regularly inform customers about important updates and changes.

Join Airwallex as a Staff Data Scientist specializing in Algorithm Development for Payments Optimization. In this pivotal role, you will leverage your expertise to enhance our payment processes, driving efficiency and innovation in our algorithms. Collaborate with cross-functional teams to analyze complex datasets and implement data-driven solutions that improve customer experience and operational performance.

Role Overview Universal Pictures is seeking an Accountant for the APAC region based in Singapore. This position focuses on maintaining financial accuracy and supporting the integrity of our operations across Asia-Pacific. What You Will Do Manage accounts payable processes for the region Assist with preparation and review of financial reports Work with teams across departments to improve financial practices Location This role is based in Singapore.

Join Spotify as an Associate Policy Support Specialist, where you will play a crucial role in supporting our policy initiatives and ensuring compliance across various regions. This position offers the opportunity to work closely with a dynamic team dedicated to shaping the future of audio entertainment.

As a Japanese-speaking Customer Support Specialist at HubSpot, you will play a vital role in nurturing our customers' business growth. Our dedicated support team is committed to swiftly addressing customer needs, offering personalized assistance through creative problem-solving and in-depth knowledge of HubSpot's platform.Key Responsibilities:Engage with customers through chat, email, and phone to effectively resolve issues.Assist customers with inquiries about various tools within HubSpot, gaining profound insights into our software.Diagnose software issues and collaborate with product and engineering teams using established processes.Provide support and guidance to marketing, sales, and service professionals utilizing HubSpot software.Suggest personalized solutions to help customers advance and grow their businesses.Collaborate with internal teams, such as Customer Success and Sales, to identify opportunities for existing customers to leverage our platform and services further.Exhibit calmness, resilience, and flexibility in response to changing customer needs and increased case volumes.