About the job
About OnlinePOS
OnlinePOS is a growing IT company based in Copenhagen. Our systems power payment and point-of-sale solutions across Denmark, from restaurants and cocktail bars to ice cream stands, festivals, and amusement parks. Many businesses rely on us for reliable service and strong partnerships, and our Hotline team plays a central role in delivering that support.
Role Overview: IT Support Specialist
This onsite position is based in Copenhagen. The IT Support Specialist joins a close-knit Hotline team, helping customers and partners resolve technical issues while contributing to a positive, energetic workplace. Every day brings new challenges and a variety of interactions.
What You Will Do
- Deliver technical support by phone, staying attentive and present even during busy periods
- Respond to written support inquiries
- Take ownership of support cases and follow them through to resolution
Expect to work closely with both customers and colleagues. The focus is as much on people and teamwork as it is on technology.
What We’re Looking For
- Technical skills and a willingness to learn
- Empathy for customers and the ability to communicate clearly
- Positive energy and a friendly attitude, especially over the phone
- Team spirit and a drive to help colleagues succeed
- Resourcefulness in finding solutions
- Fluency in Danish and the ability to communicate in English
Experience in support roles is helpful, but not required. Familiarity with the restaurant or nightlife industry is a plus, though not essential.
Starting at OnlinePOS
New team members are welcomed from day one. Expect to meet the team before your official start, making the transition smooth and friendly.

