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IT Support Specialist

LithicNew York, New York, United States
On-site Full-time $103K/yr - $140K/yr

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Experience Level

Experience

Qualifications

Qualifications:3+ years of experience in IT-related roles within a SaaS environmentProven capability in troubleshooting and resolving technical issuesStrong understanding of identity and access managementExperience managing endpoint devices through MDM solutionsFamiliarity with hardware inventory, configuration, and support for laptops and office A/V equipmentAbility to create and maintain IT documentation, runbooks, and self-service FAQs to streamline supportAnalytical mindset to identify trends in ticket data, developing automations or self-service workflows to minimize manual tasks over time

About the job

Lithic is a pioneering card issuing and processing platform that empowers forward-thinking financial companies to shape the future of payments.

Our robust infrastructure supports card programs for over 100 groundbreaking clients, ranging from fintech firms reimagining credit and digital banking to platforms revolutionizing disbursement and spend management. Notable companies such as Mercury, Flex, and Novo trust Lithic's developer-friendly APIs, direct network connections, and seamless reconciliation, enabling them to launch and grow card programs in mere weeks instead of years.

We envision a future where access to superior financial products significantly enhances lives, liberated from the limitations of outdated mainframes and legacy processors. Our mission is supported by esteemed investors, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, among others.

Our diverse team of over 160 members spans 26 states and 7 countries, with our headquarters located in New York City.

Lithic is seeking an IT Support Specialist who will have the chance to lead the internal IT support function within our rapidly expanding fintech organization. This role entails providing support across key technical areas at Lithic, including end-user assistance, application management, access controls, and mobile device management (MDM) configuration for our laptop fleet. Ideal candidates will possess excellent critical thinking skills, a personable demeanor, and the ability to independently resolve a variety of IT challenges.

This position offers an exceptional opportunity for a motivated IT professional to take charge of and enhance a vital support function within an innovative company. This is an on-site role at our SoHo office from Monday to Thursday, with occasional Fridays as needed based on office requirements!

About Lithic

At Lithic, we are redefining the landscape of card issuing and payment processing. Our platform empowers financial innovators to deliver modern solutions, enhancing user experiences and accelerating growth in the fintech sector.

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