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IT Support Officer for Data Center

xcellinkSingapore, Singapore, Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements: Full GCE A levels (2 'A' and 2 'AO' level passes) or equivalent qualification, along with a minimum of 3 years of relevant experience. Experience in Data Centre Operations, specifically in batch job processing, backup, archiving, and systems health monitoring in both SAP and non-SAP environments. Proficient in using software tools for managing batch job processing, enterprise backup, data archiving, and system health monitoring. Familiarity with automation tools for batch jobs and monitoring systems is an advantage. Strong operational knowledge of batch job scheduling and IT operations monitoring systems is essential; experience with enterprise backup and archiving systems is preferred. Analytical mindset with excellent communication, teamwork, and interpersonal skills, capable of multitasking and working independently in fast-paced environments. Willingness to work in data centers at various locations based on a roster. Availability to work after office hours or on weekends as necessary.

About the job

The Company:
A prominent utilities enterprise is expanding its operations and is seeking a dedicated IT Support Officer to join their Data Center team.

The Role:
As an IT Support Officer, your responsibilities will include:

  • Overseeing, controlling, and executing batch jobs according to production job plans as required.
  • Monitoring file transfers between internal and external systems and scheduled batch jobs closely, responding to alerts promptly.
  • Maintaining and updating the Standing Operating Procedures (SOP).
  • Ensuring incidents are reported correctly and prioritized for timely resolution.
  • Providing regular updates and ensuring proper follow-through until issues are resolved.
  • Collaborating with the team on operational support for application systems projects, including batch job scheduling and automation, Operations Acceptance Testing, and application deployment to production.
  • Reporting any security breaches and escalating emergencies to the supervisor without delay.
  • Conducting proactive monitoring of critical systems and infrastructure services through a centralized IT Operations Management system.
  • Escalating issues and following up with the necessary support teams as required.
  • Addressing operational job failures and ensuring incident reports are closed by the SLA deadline.
  • Performing any other duties as assigned.

About xcellink

xcellink is a leading utilities provider committed to enhancing its operational efficiency and service delivery. We are dedicated to fostering a collaborative work environment that encourages innovation and growth.

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