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IT Support Engineer

XcellinkSingapore, North West, Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:Operational Experience: Familiarity with IT operational environments is advantageous. Team-Oriented: Strong collaboration skills with the ability to support colleagues in a fast-paced atmosphere. Self-Starter: Capable of working independently and taking ownership of responsibilities.

About the job

Join our esteemed IT infrastructure support team as an IT Support Engineer and play a vital role in ensuring the continuous operation of state-of-the-art systems that bolster national infrastructure. Your contributions will help maintain the operational uptime of critical biometric devices located at strategic sites. You'll join a dedicated team committed to the smooth functioning of essential systems around the clock.

 

Key Responsibilities:

  • System Implementation & Configuration: Support the deployment and configuration of PCs, workstations, operating systems, applications, and associated peripherals for project teams.
  • On-Site IT Support: Deliver first-line on-site IT assistance on a 24/7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational integrity of crucial systems.
  • Troubleshooting & Escalation: Analyze and resolve technical issues, providing timely updates to the Project Manager regarding significant escalations.
  • Proactive System Monitoring: Conduct daily health checks and inventory evaluations to avert downtime and confirm all systems and devices remain operational.
  • Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.

Why Work With Us?

  • Enhance your hands-on experience with advanced biometric devices essential for national security.
  • Hone your troubleshooting capabilities while ensuring uptime in high-stakes, mission-critical settings.
  • Gain insights into navigating SLAs and KPIs, crucial for delivering premier service.
  • Advance into leadership positions, managing a team responsible for IT support in critical environments.
  • Shift Allowance: Receive additional compensation for working on a rotational schedule.
  • Transport Allowance: Benefit from a transport allowance to facilitate your commuting.
  • Standby Allowance: Compensation is provided for standby duties.
  • Public Holiday Pay: Enjoy extra remuneration for work conducted on public holidays.

If you are motivated by the challenge of maintaining systems that are vital to national operations and wish to advance your career in IT support, this opportunity is for you!

About Xcellink

Xcellink is a leader in providing IT solutions that enhance national security and infrastructure, ensuring that critical systems are supported by cutting-edge technology and dedicated professionals.

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