About the job
Join Motorway as an IT Support Engineer
Motorway is rapidly establishing itself as the premier online marketplace for used cars in the UK. Our innovative platform connects private sellers with a vast network of verified dealers across the country, ensuring that all participants receive the utmost value in their transactions. Since our inception in 2017, we have leveraged cutting-edge technology to transform the car-selling experience, garnering significant investment and recognition in the process.
This is an exciting opportunity to become part of our dynamic team at a pivotal moment in our growth journey, where you can make a significant impact in revolutionizing the automotive industry.
Your Role:
As an IT Support Engineer, you will be the approachable and skilled face of our IT department, delivering essential support that enhances productivity and satisfaction for our team. In our modern, cloud-centric workspace, your role will extend beyond simply addressing support tickets. You will oversee the complete IT lifecycle for employees, ensure the stability of critical systems, and actively contribute to impactful projects. We seek a proactive problem-solver eager to research, propose, and implement enhancements that drive tangible benefits for the business.
Key Responsibilities:
- Deliver friendly and effective technical support to all team members, ensuring clear and proactive communication that fosters a supportive environment.
- Thoroughly troubleshoot and resolve technical issues, ensuring that every employee has the necessary tools and knowledge to perform at their best.
- Utilize your enthusiasm for technology to propose and implement improvements that elevate our IT systems and enhance daily work experiences.
- Expertly prioritize and manage your time, balancing daily support tasks with contributions to essential long-term IT projects.
- Take initiative to consistently explore, learn, and advance your technical skills and expertise.
Qualifications:
- 1-2 years of experience in an IT support or helpdesk role, demonstrating proficiency in supporting macOS and Windows environments.
- A strong aptitude for troubleshooting and problem-solving, taking ownership from issue identification through to resolution.
- Outstanding communication and interpersonal skills, with the ability to articulate technical concepts clearly and patiently across various levels of the organization.
- Familiarity with modern, cloud-first technology stacks, demonstrating adaptability and readiness to learn new tools and processes.

