About the job
Are you looking to make a significant impact by ensuring the flawless operation of advanced systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer, contributing to the operational reliability of crucial biometric devices at strategic locations. You will become an integral part of a vibrant team committed to maintaining essential systems continuously, 24/7.
Key Responsibilities:
- System Installation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices for project teams.
- On-Site IT Support: Deliver first-line on-site IT support on a 24/7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of critical systems.
- Troubleshooting & Incident Escalation: Investigate and resolve technical issues, providing timely status updates to the Project Manager on any significant escalations.
- Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems and devices are functioning optimally.
- Technical Support Proficiency: Apply your hands-on expertise in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.
Why Join Our Team?
- Gain valuable experience managing and maintaining sophisticated biometric devices vital to national security.
- Enhance your troubleshooting abilities while ensuring uptime in time-sensitive, mission-critical settings.
- Acquire knowledge in navigating SLAs and KPIs, essential for delivering top-tier service.
- Advance towards a leadership role, overseeing a team dedicated to providing IT support services in critical environments.
- Shift Allowance: Earn additional compensation for working a rotating schedule.
- Transport Allowance: Receive a transport allowance to assist with your commuting needs.
- Standby Allowance: Compensation is provided for standby duties.
- Public Holiday Pay: Enjoy additional compensation for working on public holidays.
If you are motivated by the challenge of maintaining essential systems that uphold the nation’s functionality and wish to grow your career in IT support, this opportunity is for you!

