About the job
Join our esteemed IT infrastructure support team as an IT Support Engineer and play a pivotal role in ensuring the operational continuity of advanced biometric devices critical to national security. In this role, you will be integral to maintaining the seamless functioning of high-tech systems at key locations, working in a dynamic environment that operates around the clock.
Key Responsibilities:
- System Implementation & Configuration: Assist with the installation and configuration of PCs, workstations, operating systems, and applications to support various project teams.
- Critical On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift, including public holidays, ensuring the operational uptime of essential systems.
- Troubleshooting & Escalation: Investigate and resolve technical issues, providing timely updates to the Project Manager on major escalations.
- Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems are fully functional.
- Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.
Why Work With Us?
- Gain invaluable experience managing and maintaining sophisticated biometric devices essential to national security.
- Enhance your troubleshooting skills while ensuring uptime in high-stakes, mission-critical environments.
- Learn to navigate SLAs and KPIs, crucial for delivering exceptional service.
- Progress into a leadership role, overseeing a team providing IT support services in critical environments.
- Shift Allowance: Enjoy rewards for working on a rotating schedule.
- Transport Allowance: Receive an allowance to cover commuting expenses.
- Standby Allowance: Be compensated for standby duties.
- Public Holiday Pay: Earn extra pay for working on public holidays.
If you are passionate about maintaining critical systems that support national infrastructure and wish to develop your career in IT support, we encourage you to apply!

