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IT Support Engineer - Critical Infrastructure

XcellinkWoodlands, North West, Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

Operational Experience: Previous exposure to IT operational environments is a plus. Team-Oriented: Strong collaboration skills with the ability to support team members in a fast-paced environment. Self-Starter: Capable of working independently and taking ownership of tasks.

About the job

Are you eager to play a pivotal role in the seamless operation of advanced systems that bolster national infrastructure? Join our esteemed IT infrastructure support team as an IT Support Engineer, where you will ensure the operational uptime of essential biometric devices located at key sites. You’ll become a vital member of a dedicated team committed to maintaining critical systems around the clock.

 

Key Responsibilities:

  • System Implementation & Configuration: Assist with the installation and setup of PCs, workstations, operating systems, applications, and associated peripheral devices to support project teams effectively.
  • On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational continuity of critical systems.
  • Troubleshooting & Escalation: Investigate and resolve technical issues, providing timely updates to the Project Manager regarding major escalations.
  • Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and guarantee all systems and devices are functioning optimally.
  • Technical Support Expertise: Leverage your hands-on experience to troubleshoot and maintain PCs, peripherals, and applications in a Windows environment.

Why Join Our Team?

  • Gain hands-on experience in managing and maintaining advanced biometric devices critical to national security.
  • Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
  • Learn to navigate SLAs and KPIs, essential for delivering top-tier service.
  • Advance into a leadership role, overseeing a team responsible for IT support services in critical settings.
  • Shift Allowance: Enjoy additional compensation for working on a rotating schedule.
  • Transport Allowance: Receive support for commuting expenses.
  • Standby Allowance: Compensated for standby duties.
  • Public Holiday Pay: Earn extra pay for working on public holidays.

If you are motivated by the challenge of maintaining essential systems that keep the nation functioning and wish to develop your career in IT support, this is your chance!

About Xcellink

Xcellink is a leading provider of IT solutions, committed to delivering high-quality support for critical national infrastructure. We pride ourselves on our innovative approach and dedication to operational excellence.

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