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IT Support/Desktop Engineer

NCSMalaysia
On-site Full-time

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Experience Level

Entry Level

Qualifications

Minimum educational qualification of Higher Nitec or Diploma in Computer/Electronic Engineering or a related field. Preferably 1 or more years of relevant experience in Technology Administration; some knowledge of networking is advantageous. Proficient in MS Office applications. Familiarity with technological tools and systems will be a plus. Must be independent, resourceful, and results-driven, possessing a positive 'can-do' attitude.

About the job

The IT Support/Desktop Engineer role serves as the first point of contact for customers seeking technical assistance. In this capacity, you will deliver prompt and effective support for a diverse range of IT issues while ensuring compliance with software licensing and operational standards.

  • Deliver exceptional End User Support through Client Management.
  • Diagnose and troubleshoot client platform issues efficiently.
  • Respond swiftly to incidents, conduct thorough investigations, and provide timely updates to stakeholders regarding temporary and permanent resolutions.
  • Handle service requests related to client platforms.
  • Monitor service level agreements, document system configurations, and generate regular reports for relevant parties.
  • Participate in client platform implementation and upgrade projects.
  • Coordinate with vendors for hardware replacements.
  • Manage asset records and perform asset management tasks.
  • Oversee user account management, including creating, resetting, and deleting accounts.
  • Administer local servers to support software distribution and patch management services.
  • Ensure that project deliverables meet service level requirements and propose action plans when necessary.
  • Establish and maintain facility management standards to ensure operational consistency across project teams.
  • Provide progress reports as required.

About NCS

NCS is a premier technology services organization operating across the Asia Pacific region, spanning over 20 cities. We specialize in consulting, digital services, technology solutions, and more. Our mission is to leverage technology to create extraordinary outcomes, delivering lasting value and impact for our communities, clients, and workforce. With a diverse team of 13,000 professionals, we have successfully executed large-scale, mission-critical projects for governments and enterprises throughout Singapore and the broader APAC region.

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