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IT Support Analyst - Azure Virtual Desktop Specialist

maxanaRemote — Chile
Remote Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with:Experience in Service Desk, IT Support, or Endpoint SupportProficiency in supporting Azure Virtual Desktop (AVD)Mandatory experience with NerdioStrong troubleshooting skills for Windows 10/11Familiarity with Active Directory and user account managementAdeptness in structured, process-driven environmentsProficiency in written and spoken English (B2 level or above)

About the job

Join our dynamic team as an IT Support Analyst, specializing in a Microsoft-based enterprise environment with a strong emphasis on Azure Virtual Desktop (AVD). This hands-on role is pivotal in assisting end users who primarily operate through AVD, adhering to defined processes and runbooks. Your experience in supporting AVD environments, particularly with Nerdio, will be crucial for success in this role.

Key Responsibilities

  • Deliver exceptional L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD)
  • Diagnose and resolve login issues, session disconnects, performance challenges, and application access.
  • Provide support for local laptops utilized for AVD connectivity.
  • Manage and support Nerdio-managed AVD environments, which includes:
    • Dynamic host pools management
    • Updating golden images following established runbooks
    • Software distribution to AVD hosts
  • Facilitate user access and device management through:
    • Active Directory (AD)
    • Microsoft Entra ID (Azure AD)
    • Intune
  • Offer operational support for various tools, including:
    • PrinterLogic
    • Mimecast
    • Zscaler
  • Conduct daily checks, adhere to change processes, and escalate issues as needed.

Career Growth Opportunities

Depending on your experience, this position can be filled at different levels. Some members may focus on ticket resolution, while others could delve into advanced troubleshooting, escalation support, or coordination duties. We will discuss role level and responsibilities during the interview.

About maxana

Maxana is a forward-thinking company dedicated to delivering top-notch IT solutions and support services in a rapidly evolving technological landscape. We prioritize innovation and teamwork, striving to empower our clients with the best tools and practices.

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