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IT Service Desk Engineer

Sunlight GroupAthens, Attica, Greece
On-site Full-time

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Experience Level

Entry Level

Qualifications

Key responsibilities of the role include:Deliver first- and second-level support for end users via phone, email, or in person. Diagnose and resolve hardware, software, and network issues effectively. Install, configure, and maintain desktop computers, laptops, printers, and mobile devices. Escalate complex issues to internal IT teams when necessary. Install and configure operating systems, business applications, and security tools. Maintain an accurate inventory of IT equipment and ensure proper asset tracking. Assist in setting up workstations for new employees. Document support requests, solutions, and processes in our helpdesk or ticketing systems. Prepare and update documentation for IT procedures. Identify recurring issues and propose long-term solutions for improvement.

About the job

At Sunlight Group, we are at the forefront of revolutionizing energy storage technologies for industrial and advanced tech applications. Our commitment to performance and ongoing enhancement drives us to continuously innovate, ensuring our solutions meet the evolving needs of our clients. We are deeply aware of our environmental responsibilities, fostering a culture of openness and respect in every interaction. With a strong customer focus, we utilize data and insights to create transformative solutions that not only empower our clients but also contribute positively to our shared ecosystem. Embracing an entrepreneurial spirit, we promote a dynamic and collaborative workplace where our team members are motivated to engage in open dialogue, pursue continuous learning, and achieve their full potential.

Our Vision: Transforming Energy Storage Solutions To Power A Sustainable Tomorrow.

Our Mission: Delivering innovative, high-quality energy storage solutions that drive a fully electric future for industrial and advanced technology applications.

We are seeking an IT Service Desk Engineer to join our dedicated IT Infrastructure team. In this role, you will provide comprehensive technical support, troubleshoot issues, and maintain hardware, software, and network systems to ensure optimal functionality. You will play a crucial role in ensuring that all technology resources operate seamlessly and that users receive prompt and professional assistance.

About Sunlight Group

Sunlight Group is a pioneering organization dedicated to advancing energy storage technologies. We focus on delivering high-performance solutions that have a meaningful impact on the environment and empower our clients to thrive in a sustainable future.

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