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IT & Security Support Specialist

Armis Inc.Bengaluru, Karnataka, India
On-site Full-time

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Experience Level

Experience

Qualifications

What We Expect:Minimum of 3 years of experience in IT technical support. At least 2 years of experience supporting cross-organizational systems such as Okta, Google Workspace, and Microsoft 365.Over 2 years of experience troubleshooting hardware, software, permissions, and network issues. Experience of 2+ years with conference room equipment. Additional Qualities:Demonstrated serviceability skills. Exceptional verbal and written communication and interpersonal skills. Adept at task prioritization and delegation when necessary. Strong analytical and problem-solving abilities.

About the job

Join Armis, the leader in cyber exposure management and security, where we safeguard the entire attack surface and effectively manage cyber risk exposure in real-time. In a world that is increasingly perimeter-less, we empower organizations to continuously see, protect, and manage all critical assets, extending from ground to cloud. Our mission is to secure Fortune 100, 200, and 500 companies, alongside national governments and local entities, ensuring the safety and security of critical infrastructure, economies, and society around the clock.

Armis is a privately held company headquartered in California.

Location: Bangalore
Reports to: IT & Security Support Specialist (EU)

What You Will Do:

  • Provide professional global Tier 2-3 technical support to employees and systems both locally and remotely.
  • Adhere to IT & Security protocols and Key Performance Indicators (KPIs).
  • Develop and enhance technical documentation, training materials, and how-to articles to streamline the support process.
  • Identify, automate, and document solutions for recurring issues.
  • Oversee the onboarding setup and orientation for new employees.
  • Manage the offboarding process for departing employees.
  • Collaborate with cross-departmental teams to understand, research, and resolve issues.
  • Engage with vendors and suppliers for both physical and virtual assets.
  • Work with both on-premises and cloud systems.

About Armis Inc.

Armis is at the forefront of cyber exposure management and security, dedicated to protecting organizations from cybersecurity threats. Our innovative solutions enable businesses to manage their cyber risks effectively, ensuring a secure operational environment.

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