IT & Security Support Specialist

Join Armis, the leader in cyber exposure management and security, where we safeguard the entire attack surface and effectively manage cyber risk exposure in real-time. In a world that is increasingly perimeter-less, we empower organizations to continuously see, protect, and manage all critical assets, extending from ground to cloud. Our mission is to secure Fortune 100, 200, and 500 companies, alongside national governments and local entities, ensuring the safety and security of critical infrastructure, economies, and society around the clock.Armis is a privately held company headquartered in California.Location: BangaloreReports to: IT & Security Support Specialist (EU)What You Will Do:Provide professional global Tier 2-3 technical support to employees and systems both locally and remotely.Adhere to IT & Security protocols and Key Performance Indicators (KPIs).Develop and enhance technical documentation, training materials, and how-to articles to streamline the support process.Identify, automate, and document solutions for recurring issues.Oversee the onboarding setup and orientation for new employees.Manage the offboarding process for departing employees.Collaborate with cross-departmental teams to understand, research, and resolve issues.Engage with vendors and suppliers for both physical and virtual assets.Work with both on-premises and cloud systems.

Who We Are:CrashPlan® delivers advanced data resilience and governance solutions, empowering organizations to safeguard their revenue-generating ideas. Our platform provides robust backup and recovery for data stored across servers, endpoint devices, and SaaS applications. Trusted globally by entrepreneurs and businesses alike, CrashPlan ensures the safety and compliance of your data amidst challenges such as ransomware recovery, breaches, migrations, and legal holds.What You Will Be DoingWe are looking for a dedicated and hands-on IT Operations & Network Security Specialist to oversee and optimize our on-site IT infrastructure. This position is pivotal in guaranteeing dependable network connectivity, managing endpoints, controlling IT asset lifecycle, and ensuring secure day-to-day operations. The ideal candidate will exhibit strong technical skills, a problem-solving approach, and a security-first mindset to maintain a stable and efficient IT environment.

Role Overview Bosch Group is looking for an IT Support Specialist to join the team in Bengaluru. This role focuses on supporting employees with technical issues and maintaining the smooth operation of IT systems across the organization. What You Will Do Respond to IT support requests from employees Troubleshoot hardware and software issues Help ensure IT systems run reliably Contribute to a productive work environment by resolving technical problems promptly Location Bengaluru

Join our dynamic team as a Logging Engineer - Security Specialist, where you will play a crucial role in ensuring the integrity and security of client networks. This position requires close collaboration with project teams and external partners to monitor client networks effectively, address incident and problem tickets, and implement necessary changes to meet client expectations and maintain satisfaction with our Managed Services.Resolve high-impact issues, specifically Severity 1 and Severity 2, while monitoring, assessing, and troubleshooting networks across various sectors, from commercial entities to large global enterprises. Contribute to ArcSight deployments and upgrades in extensive client environments.Maintain and upgrade ArcSight Connectors, ArcMC, Loggers, and ESM to ensure optimal performance.Monitor ArcSight Connectors and troubleshoot data feed issues, including setting up new feeds as required.Assist in client onboarding by performing connector builds using Jumpbox Servers.Act as a key escalation resource for major incidents, ensuring timely resolution and effective communication.Oversee incident management, taking ownership of P1 issues and escalating P2 and P3 issues per established timelines.Engage in proactive problem management by identifying and analyzing reactive problems.Coordinate change management processes, including planning, implementation, and recommendations for standard changes.Provide technical leadership and direction for Dimension Data engineers, ensuring high-quality service delivery.Document processes clearly and concisely to enhance client satisfaction, creating technical tips and white papers as needed.Deliver exceptional technical support, leveraging expertise to resolve complex issues across hardware, software, and network technologies, particularly in areas of Routing & Switching, Security, Wireless, Voice, and Data Center services.Foster collaboration with team members and external resources to ensure a seamless client experience.

Join Squircle IT Consulting Services Pvt Ltd as a Security Administration Specialist. In this pivotal role, you will be responsible for managing and overseeing the security architecture of our IT systems. You will ensure that our security protocols are robust and comply with industry standards, protecting sensitive data from threats.The ideal candidate will possess a strong understanding of security frameworks, risk management, and compliance. Your contributions will directly enhance the security posture of our organization.

Role Overview Capco is hiring a Senior Data Privacy & Security Specialist in Bengaluru, India. This role focuses on developing and maintaining data protection strategies that align with regulatory requirements. The position involves working closely with teams across the organization to help secure sensitive information and support compliance efforts. What You Will Do Shape and refine data privacy and security practices to meet evolving regulations. Collaborate with colleagues from different departments to implement effective safeguards. Advise on compliance matters and help protect confidential data throughout the company. Who We’re Looking For Deep knowledge of data privacy and security principles. Experience working with regulatory frameworks and compliance standards. Strong communication skills and a collaborative approach. Capco values professionals who care about privacy and data protection, and who are ready to make a meaningful impact.

We are seeking a highly skilled Security Operations Centre (SOC) Specialist with expertise in penetration testing to join our team. The ideal candidate will possess a robust understanding of information security principles, complemented by practical experience in network technologies, Windows, and Unix administration.Key responsibilities include monitoring security devices such as firewalls, intrusion detection systems, antivirus, endpoint security, web application firewalls, anti-spam systems, and event correlation systems. You will be expected to assess security threats and intrusion detection mechanisms while effectively communicating complex scenarios to stakeholders in a concise manner.To excel in this role, strong analytical skills are essential, along with fluency in English. The candidate should have a minimum of 3 years of overall experience in information security or related fields, including experience in network and firewall engineering or system administration.

Join Eurofins as a Senior Product Support Specialist, where your expertise will play a pivotal role in enhancing customer satisfaction and driving product excellence. In this dynamic position, you will troubleshoot complex issues, provide in-depth product knowledge, and collaborate with cross-functional teams to deliver outstanding support services. Your contributions will directly impact the quality and reliability of our products, ensuring clients receive top-notch service.

Location: Bengaluru, Karnataka, India Work Arrangement: Hybrid (3 days in office, 2 days remote) Shift: Flexibility to work EST and PST hours Role Overview ZoomInfo is hiring an Integrations Support Specialist II to help ensure customer success. This position focuses on building strong customer relationships and delivering prompt, accurate support for integration-related questions and incidents. The role is key to creating positive customer experiences and supporting their goals with ZoomInfo’s platform. What You Will Do Provide daily support to customers, handling incidents and offering workflow suggestions to help them get the most from ZoomInfo’s platform and integrations. Triage and escalate unresolved technical issues to engineering teams as needed. Document best practices and important information for customers using online support tools. Serve as a customer advocate by capturing feedback and sharing it internally to support ongoing product and service improvements. Develop knowledge of third-party products and integrations to guide customers on usage and adoption. Spot renewal risks and upsell opportunities, working with internal teams to resolve concerns and support successful renewals. Complete other related duties as assigned.

Who We AreSamsara (NYSE: IOT) stands at the forefront of the Connected Operations™ Cloud, transforming how organizations engaged in physical operations utilize Internet of Things (IoT) data to derive actionable insights and enhance their operational efficiency. Our mission is to improve the safety, efficiency, and sustainability of industries that form the backbone of our global economy, including agriculture, construction, field services, transportation, and manufacturing. By digitally transforming these sectors on a large scale, we are proud to contribute to their ongoing evolution.Joining Samsara means becoming a part of a team that is shaping the future of physical operations through innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a recently public company, you will have the autonomy and support necessary to make a significant impact as we build for the long term.About the Role:As a member of our dedicated frontline support team, you will join a group of highly skilled Technical Support Specialists. Your primary responsibility will be to provide timely and effective technical assistance to customers via phone and chat. This dynamic role requires you to be self-motivated and responsive, ensuring that our customers receive the support they need promptly. You will collaborate with other support representatives across multiple locations to deliver exceptional service.To excel in this position, you should possess experience in a technical support role, demonstrate proven customer-facing skills, and have strong communication abilities. Comfort in navigating complex technical issues and a familiarity with a fast-paced phone support environment are essential.Important Note: This position will necessitate working from our Bengaluru office as required to address support escalations. Candidates must reside within a 1.5-hour commuting distance from the office.You Should Apply If:You want to make a difference in vital industries: Your contributions will have a tangible impact—helping to maintain essential services, ensuring food availability, reducing emissions, and, most importantly, guaranteeing the safety of workers.

Join Eurofins as a Senior Product Support Specialist, where you will play a pivotal role in ensuring our products meet the highest standards of quality and functionality. In this dynamic position, you will be responsible for providing expert support to our customers, troubleshooting product issues, and collaborating with cross-functional teams to enhance user experience.

Join our dynamic team at Fivetran as a System Support Specialist I, where you will play a key role in providing exceptional support for our innovative data integration solutions. You will be responsible for assisting clients with troubleshooting and resolving technical issues, ensuring a seamless experience with our software products.

Join our dedicated team at The Nielsen Company as a Delivery Specialist in Customer Support. In this dynamic role, you will be pivotal in ensuring that our customers receive the highest level of support and service. You will handle inquiries, resolve issues, and provide insights that enhance customer satisfaction.

About the Role Konovo is hiring an Account Support Specialist in Bengaluru, Karnataka. This role focuses on supporting clients and helping maintain strong customer relationships. The position offers the chance to build skills while working with a team committed to high-quality service. What You Will Do Assist clients with their account-related questions and needs Work closely with team members to resolve customer issues Support ongoing efforts to improve customer satisfaction Location This position is based in Bengaluru, India.

Okta builds identity infrastructure for organizations working through the challenges of AI adoption. The company focuses on secure and neutral solutions that address real-world problems, with a culture that values urgency, precision, and ongoing innovation. This Senior Identity Solutions Specialist (Endpoint Security Expert) position is based in Bengaluru, India. The role sits within Okta’s Global Presales team and reports to the Manager in the Office of the Field CTO. The main focus is helping customers understand and use Okta’s identity and access management platform, especially in the context of endpoint and identity security. The Global Presales team at Okta includes Solutions Engineers, the Office of the Field CTO, Alliances, and Architects. The group combines technical depth with business understanding, working closely with customers and partners to address identity challenges and help them get the most from Okta’s platform. Collaboration and a customer-first mindset are central to their approach. What you will do Lead conversations with technical leaders and stakeholders to understand their requirements. Share knowledge about new trends and industry best practices related to identity-driven digital transformation. Shape executive messaging and participate in discussions that connect Okta’s solutions to business objectives. Develop perspectives that align Okta’s offerings with specific customer challenges. Conduct technical discovery sessions with security and infrastructure leaders, focusing on endpoint security, passwordless authentication, and identity threat vectors. Deliver tailored product demonstrations and architectural sessions, highlighting Okta Device Access features such as Okta FastPass, Desktop MFA, and Identity Threat Protection.

About Fictiv Fictiv helps hardware innovators bring better products to market, faster. With manufacturing hubs in India, Mexico, China, and the United States, Fictiv supports companies as they move from prototype to full-scale production. Clients use Fictiv to access high-quality manufacturing services, streamline logistics, and reduce supply chain risks. To date, Fictiv has delivered over 35 million parts for commercial and prototype use across industries such as aerospace, robotics, automotive, and climate technology. Role Overview: Associate Sales Support Specialist (US Shift) This role is based in Bengaluru, India and supports the U.S. sales team. The Associate Sales Support Specialist handles administrative tasks, manages CRM data, processes orders, and coordinates with internal teams. Direct customer engagement is a key part of the job, including answering questions and resolving minor issues by email, chat, or phone. Work Schedule Hours: 8:30 PM – 4:30 AM IST, Monday to Friday (aligned with US Central business hours) Hybrid: 3 nights in-office, 2 nights remote each week Main Responsibilities Sales Support Update and maintain CRM systems (such as Salesforce and Odoo) with accurate sales data Prepare and process sales quotes, invoices, purchase orders, and contracts Work closely with logistics, finance, and operations teams to support the sales process Track order statuses, follow up on pending documentation, and help with reporting Manage sales documentation and ensure compliance with internal procedures Customer Engagement Respond to customer inquiries via email, chat, or phone in a timely and professional manner Provide basic product information, order updates, and support for customer requests Escalate complex issues to the appropriate team members and maintain clear communication Build rapport with customers and represent Fictiv effectively

Join our team as a Network Security Specialist, where you'll play a crucial role in enhancing our data center technologies. Your expertise will be essential in managing data center migrations, configuring VPNs, and ensuring robust enterprise routing and switching. You will be responsible for the design and implementation of enterprise network architecture, contributing to the overall efficiency and security of our operations.

ZeroFOX is on the lookout for a dedicated and skilled Security Operations Engineer who is motivated to enhance the security framework of our rapidly expanding SaaS security platform. This role is an integral part of our Security & Compliance team, responsible for leading cross-functional initiatives that drive our company's information security agenda, impacting every facet of our operations.Key Responsibilities:Enhance and maintain ZeroFOX’s overarching security posture, concentrating on endpoint protection and the organization’s logging and alerting mechanisms.Act as the primary engineer for endpoint security solutions, which includes managing EDR/AV tools, configuring policies, responding to alerts, and establishing secure baseline configurations and forensic measures.Support automation efforts related to monitoring, logging, and alerting to streamline processes.Conduct thorough security reviews and provide actionable recommendations for internal systems and application requests.Triage and resolve security alerts from internal systems, delivering operational support to the team.Assist in conducting internal security assessments, prioritizing identified gaps, and creating a targeted remediation plan.Play a role in monitoring and reporting on the enterprise's security posture.Help ensure ongoing compliance with standards such as NIST and SOC2.

Join Saviynt as a Senior Technical Support Engineer, where you'll be at the forefront of our AI-powered identity platform. Our solutions expertly manage and govern access to all organizational applications, data, and business processes, safeguarding digital assets while enhancing operational efficiency and minimizing compliance costs. With a commitment to innovation, Saviynt is leading the charge in identity security, helping premier brands, Fortune 500 companies, and government entities navigate the complexities of the AI landscape. Discover more at www.saviynt.com.

Role Overview Coface is hiring an International Customer Support Specialist focused on Business Intelligence and Business Operations (BI BO) for its Bengaluru office. This entry-level position centers on supporting our international clients and helping them resolve their inquiries promptly and thoroughly. What You Will Do Assist customers with questions about products and services. Troubleshoot issues and guide clients toward solutions. Work closely with internal teams to provide responses tailored to each client’s needs. Contribute to client satisfaction and help maintain strong client relationships. About the Team Join a group dedicated to delivering reliable support and ensuring our international customers receive timely, effective assistance.