IT Quality & Compliance Manager

Global Supply Manager, Structures | Supply ChainLocation: San Carlos, CA (on-site)About 1XAt 1X, we are at the forefront of innovation, building humanoid robots that collaborate with humans to address labor shortages and foster a future of abundance.Role OverviewWe are in search of a dedicated Global Supply Manager to lead the global sourcing of structural components such as frames, enclosures, and pivotal structural systems. Your contributions will be crucial in establishing a robust and scalable supply chain that ensures the reliable production of our next-generation humanoid robots.Key ResponsibilitiesFormulate and implement sourcing strategies for structural components, encompassing metals, plastics, and composites.Identify, assess, and onboard global suppliers that fulfill our stringent quality, cost, and delivery criteria.Negotiate contracts, pricing, and delivery terms to secure advantageous agreements.Collaborate with engineering teams to ensure parts meet both mechanical and aesthetic specifications.Support initiatives aimed at cost optimization while maintaining durability and consistency.Conduct supplier benchmarking and stay abreast of technology and pricing trends.Monitor supplier performance metrics to ensure adherence to contractual obligations.Implement risk mitigation strategies, including alternate sourcing and diversification.Provide technical support for Design for Manufacturing (DFM) efforts with an emphasis on structural systems.Manage supplier audits and drive continuous improvements where necessary.Work collaboratively with manufacturing, operations, and quality teams to ensure seamless integration.

Global Supply Manager, Motors & Magnets | Supply ChainLocation: San Carlos, CA (on-site)About 1XAt 1X, we are at the forefront of innovation, creating humanoid robots designed to collaborate with humans in tackling labor shortages and fostering abundance in various industries.Position OverviewWe are on the lookout for a skilled Global Supply Manager who will spearhead the sourcing and supply chain strategies for motors, gearboxes, and magnetic assemblies essential for the high-performance and scalable production of our advanced humanoid robots.Key ResponsibilitiesFormulate and implement effective sourcing strategies for motors, gearboxes, magnets, and associated components.Identify, assess, and onboard international suppliers that align with our quality, cost, and delivery benchmarks.Negotiate terms of contracts, pricing, and delivery schedules to ensure advantageous agreements.Collaborate with engineering teams to confirm that components meet performance and quality standards.Drive initiatives for cost optimization while maintaining high reliability and performance.Conduct thorough supplier benchmarking and stay updated on technological advancements and pricing trends.Track supplier performance metrics, ensuring compliance with contractual obligations.Develop risk mitigation strategies, including alternative sourcing and diversification plans.Provide technical assistance for Design for Manufacturability (DFM) initiatives focusing on electromechanical systems.Oversee supplier audits and implement necessary improvements.Work closely with manufacturing, operations, and quality assurance teams to ensure seamless integration.

About 1X 1X develops humanoid robots designed to work alongside people, helping address labor shortages and support economic growth. Role Overview The Supplier Development Engineer - Structural Die Casting will strengthen 1X’s supply chain by ensuring suppliers deliver high-quality precision structural components for advanced bipedal humanoids. This role is based on-site in San Carlos, CA. The engineer will play a key part in both launching new products and supporting ongoing production. What You Will Do Work with engineering and sourcing teams to identify and select suppliers skilled in die casting, machining, and structural assembly. Source and assess vendors for castings, extrusions, machined parts, and sheet metal components. Validate supplier processes for surface treatments, welding, heat treatments, and coatings. Review GD&T on complex structural parts and verify accuracy with metrology tools. Support lightweighting and design optimization projects. Oversee supplier industrialization from early design through production ramp-up. Help suppliers qualify tooling, equipment, and processes. Assess supplier readiness for vehicle production and manage related risks. Facilitate APQP and support PPAP at production launch. Educate suppliers on 1X’s quality management systems and review part quality documentation. Lead root cause analysis and corrective actions for supplier quality issues. Track and report supplier quality metrics, driving ongoing improvement. Apply lean and quality tools to improve supply chain performance. Travel up to 40% domestically and internationally, often with short notice.

Role Overview Vaxcyte is hiring a Senior Manager, Supply Chain Planning in San Carlos, California. This leader will guide a team responsible for demand planning, inventory management, and supplier coordination. The work supports smooth production and distribution of Vaxcyte’s vaccine products.

Join Our Mission to Safeguard Humanity!At Vaxcyte, we are pioneering vaccine innovations aimed at developing high-fidelity vaccines to combat the dire consequences of bacterial diseases. These diseases pose significant health risks and financial burdens if not addressed. Our commitment extends to eradicating or treating various bacterial infections, including invasive pneumococcal disease, Group A Strep, and Shigella. We have a clear and strategic path to success, positioning Vaxcyte for long-term achievement. Our Approach: We believe that WHAT we do is equally important as HOW we do it! Our collaborative efforts are underpinned by four enduring core values: *RETHINK CONVENTION: We infuse creative and intellectual diversity into every aspect of our work to innovate and continuously improve the delivery of vaccines. *AIM HIGH: Together, we strive toward an ambitious goal of developing the most complex biologics to safeguard humanity. *LEAD WITH HEART: At Vaxcyte, we foster a kindness-first, inclusive approach to leadership, promoting collaboration and open debate that drives our business objectives forward. *MODEL EXCELLENCE: The scale of our challenges calls for a shared commitment to integrity, accountability, equality, and clarity in our communications and decision-making processes.Position Summary:The Senior Director of Global Logistics and Distribution will oversee the shipping and storage of all Vaxcyte CMC materials, including finished goods, bulk products, and samples. This role encompasses materials for Research, Development, Clinical, and Commercial purposes and will report directly to the Executive Director of Global Supply Chain.Key Responsibilities:Strategic Planning:Formulate and execute a global logistics and distribution strategy that aligns with corporate goals, including network design, transportation optimization, and warehousing operations.Operations Management:Guarantee the efficient, timely, compliant, and high-quality delivery of all materials within scope.Ensure robust pack-out designs with appropriate containers and components to maintain materials at target temperatures and facilitate efficient receipt.Establish strong shipping agreements with CMOs and suppliers to ensure seamless operations.

Aetherflux develops infrastructure to support the growing orbital economy. The company’s satellites in Low Earth Orbit capture sunlight and enable energy transmission via infrared lasers, support on-orbit computing, and deliver secure, high-bandwidth optical data. By reimagining how energy and data are generated and distributed in space, Aetherflux aims to open new possibilities for both orbital and terrestrial operations. Founded in 2024 by Baiju Bhatt, co-founder of Robinhood, Aetherflux is backed by experienced investors and staffed by professionals from top aerospace and defense organizations. The team is focused on solving complex technical problems and building a new category of space infrastructure. Role overview The Supply Chain Technician will support lab and production operations at the San Carlos, California site. This role manages the full lifecycle of mission-critical hardware, from receiving and inventory management to deployment in engineering environments. The position suits those who thrive in high-pressure settings and enjoy creating structure and efficiency in hands-on operations that directly impact engineering output. Responsibilities Manage shipping and receiving for specialized hardware, including domestic and international freight. Track inventory levels and set up systems (such as Kanban) to prevent stock-outs. Organize and maintain lab spaces, ensuring equipment is tracked, calibrated, and accessible. Work with engineering teams to streamline the source-to-shelf process for rapid prototyping. Monitor and manage high-value assets and materials using internal systems. Support daily logistics and operational tasks in lab and production environments.

Join Our Mission to Safeguard Humanity!Vaxcyte is at the forefront of vaccine innovation, dedicated to developing high-fidelity vaccines that protect against bacterial diseases, which can have severe health implications if left untreated. Our mission to combat bacterial infections like invasive pneumococcal disease, Group A Strep, and Shigella is just the beginning of our journey. With a clear strategy for success, Vaxcyte is well-equipped to achieve meaningful outcomes. Our Approach: The way we work is as important as our mission! We are guided by four core values: *RETHINK CONVENTION: We embrace creative and diverse perspectives in our pursuit of innovative vaccine delivery methods. *AIM HIGH: We strive to achieve groundbreaking goals in the development of complex biologics that protect humanity. *LEAD WITH HEART: Collaboration and constructive debate are at the heart of our inclusive workplace, driving our business objectives forward. *MODEL EXCELLENCE: Our commitment to integrity, accountability, and clarity in communication is vital as we tackle significant challenges.Position Overview:As Vaxcyte embarks on a transformative journey to implement SAP S/4HANA in support of our rapid growth and transition to Commercial Operations, the IT SAP Supply Chain Senior Business Systems Analyst (BSA) will serve as a vital link between the Supply Chain and IT departments. This role is crucial for the successful implementation, stabilization, and continual optimization of the SAP S/4HANA Supply Chain functionalities. Candidates should possess substantial expertise in SAP Supply Chain processes, a robust understanding of contract manufacturing, and experience managing complex ERP implementation projects.Key Responsibilities:Facilitate the implementation and stabilization of SAP S/4HANA Supply Chain modules within a regulated environment.Collaborate with Supply Chain, Manufacturing, Quality, and IT teams to design future-state processes that align with Vaxcyte's CDMO business model.Assist in data mapping, migration, cleansing, and validation during cutover and post-go-live activities.Demonstrate in-depth knowledge of SAP S/4HANA systems and integration capabilities.

Join Our Mission to Safeguard Humanity!Vaxcyte is at the forefront of clinical-stage vaccine innovation, dedicated to developing high-fidelity vaccines aimed at protecting humanity from the serious and costly implications of bacterial diseases. Our commitment to eradicating or treating infections such as invasive pneumococcal disease, Group A Strep, and Shigella exemplifies our mission. With a clear and well-defined path to success, Vaxcyte is poised to make a significant impact. Our Approach: At Vaxcyte, what we do is as crucial as how we do it. Our collaboration is anchored in four enduring core values: *Rethink Convention: We infuse creativity and diverse thinking into every aspect of our work to continuously innovate how vaccines are delivered. *Aim High: We embrace our bold collective goal to courageously develop the most complex biologics ever attempted to safeguard humanity. *Lead with Heart: Every individual at Vaxcyte leads with a kindness-first, inclusive approach that fosters collaboration and vigorous debate to advance our business objectives. *Model Excellence: The scale of our challenge necessitates a shared commitment to integrity, accountability, equality, and transparency in communication and decision-making.Position Overview:The Associate Director of Quality Control Operations is a pivotal executive role within our global vaccine organization. This position is responsible for implementing Vaxcyte's analytical strategies at our Contract Development and Manufacturing Organizations (CDMOs) and Contract Research Organizations (CROs). Acting as the primary liaison for our CDMOs and CROs, you will ensure the delivery of high-quality, accurate, and compliant testing and analytical services. Collaborating closely with the analytical technical lead and various functions—including Analytics, Process Development, Manufacturing Science, Quality Assurance, and Regulatory Affairs—you will provide leadership and oversight for the execution of analytical strategies supporting analytical readiness and deliverables. You will be accountable for ensuring timely and compliant testing and release at our CDMO and CRO, facilitating a secure and uninterrupted supply of Vaxcyte’s groundbreaking therapies.

Aetherflux develops advanced satellites to reshape the orbital economy, focusing on solar energy capture, energy transmission using infrared lasers, and high-bandwidth optical data delivery. The company, founded in 2024 by Baiju Bhatt (Robinhood co-founder), draws on expertise from leading aerospace and defense backgrounds and is backed by prominent investors. Aetherflux aims to transform how energy and data move in space and on Earth, taking on complex technical challenges to build new space infrastructure. Role overview The Senior Sourcing and Procurement Manager will drive hardware sourcing for Aetherflux’s ambitious satellite programs. This individual contributor role manages the full lifecycle of purchase orders and supplier relationships, ensuring teams receive the materials, components, and services needed to meet rapid development goals. The position suits someone who thrives in a high-growth environment and combines analytical rigor with practical supply chain execution. Advancement to supervisory or managerial roles is possible as the company grows. What you will do Oversee purchase orders from initiation through completion, including supplier negotiations, risk mitigation, and vendor management for key projects. Develop and maintain sourcing tools and dashboards to track supplier performance, spending, and delivery accuracy. Lead cost-saving efforts by working with suppliers and identifying opportunities for manufacturing or process improvements. Manage procurement workflows, conducting pre-award reviews to ensure quality and compliance in purchasing packages. Identify and implement automation to streamline procurement and reduce manual work. Work closely with engineering, finance, and operations teams to support hardware development and production. Requirements This role requires experience managing sourcing and procurement for engineered products, strong analytical and negotiation skills, and a hands-on approach to supply chain operations. Comfort working in a fast-moving, high-growth setting is essential.

Join Our Mission to Protect Humanity!Vaxcyte is a pioneering clinical-stage vaccine innovation firm dedicated to engineering high-fidelity vaccines designed to safeguard humanity against the dire and costly consequences of bacterial diseases. Our mission extends to eradicating or treating bacterial infections such as invasive pneumococcal disease, Group A Strep, and Shigella—this is merely the start of our journey. With a clear and well-defined path to success, Vaxcyte is poised to make a significant impact. Our approach is as crucial as the outcomes! Our collaborative efforts are anchored by four fundamental core values: *RETHINK CONVENTION: We infuse creativity and intellectual diversity into every aspect of our work, continuously innovating the delivery of vaccines. *AIM HIGH: We passionately pursue our ambitious goal to develop the most complex biologics ever attempted for the protection of humankind. *LEAD WITH HEART: At Vaxcyte, everyone is a leader, embracing a kindness-first, inclusive approach that fosters collaboration and robust debate to advance our business objectives. *MODEL EXCELLENCE: The magnitude of our challenges necessitates a collective commitment to integrity, accountability, equality, and transparency in our communications and decision-making.Position Overview:The Director of Drug Substance (DS) Commercialization for Critical Raw Materials will spearhead the launch readiness and commercial supply of essential raw materials for the production of engineered Critical Raw Materials (eCRM) and related components for glycoconjugate vaccines. This role encompasses serving as the technical lead and Subject Matter Expert (SME) on biologic raw material processes. The primary focus is on technical launch planning and execution, utilizing best practices while coordinating cross-functional efforts for regulatory submissions, facility readiness, launch supplies, and post-launch process robustness initiatives.This position also involves providing leadership to ensure effective communication regarding the scientific and commercial rationale behind critical raw material manufacturing processes to internal stakeholders, Contract Manufacturing Organizations (CMOs), and regulatory agencies. The incumbent will collaborate with the organization to guarantee timely execution and meticulous planning for commercial lifecycle management.This position reports to the Senior Director of Global DS Commercialization, Protein.

Join 1X as a Senior Sourcing Manager - Indirect OperationsLocation: San Carlos, CA (on-site)About 1XAt 1X, we are pioneering the development of humanoid robots that collaborate with humans to address labor shortages and foster a culture of abundance in the workforce.Role OverviewWe are looking for a dynamic Indirect Team Manager to spearhead our Infrastructure and Indirect Sourcing initiatives. This role will be pivotal in cultivating and scaling a highly effective sourcing team that will support facilities, IT infrastructure, factory operations, and corporate services as we expand. Your expertise in judgment, prioritization, and people leadership will be essential in navigating our evolving environment.Your ResponsibilitiesLead and mentor a team of Global Sourcing Managers and Sourcing Specialists.Develop and implement the indirect sourcing strategy across our global locations.Collaborate closely with Facilities, IT, Manufacturing, Real Estate, Finance, and HR to align goals.Establish priorities, manage escalations, and synchronize sourcing efforts with company growth objectives.Drive initiatives for cost optimization, supplier performance enhancement, and risk management.Formulate sourcing strategies and operating models for infrastructure and indirect expenditures.Assist in planning infrastructure for new locations, expansions, and operational scalability.Team-Based Commodity OversightIT infrastructure and network servicesFacilities maintenance and site servicesConstruction, CapEx, and site expansionFactory production support (tooling, MRO, consumables)Corporate services (travel, HR-related services)Commodity management will be distributed among team members based on their experience and business requirements.

Join Our Mission to Safeguard Humanity!Vaxcyte is at the forefront of vaccine innovation, dedicated to developing high-fidelity vaccines aimed at protecting humanity from serious bacterial diseases. Our commitment to eradicating or effectively treating infections such as invasive pneumococcal disease, Group A Strep, and Shigella is just the beginning. With a clear and well-defined path ahead, Vaxcyte is positioned for long-term success. Our approach is defined by our core values: *RETHINK CONVENTION: We embrace creative and intellectual diversity to innovate and continuously improve vaccine delivery. *AIM HIGH: We pursue our collective audacious goal of developing the most complex biologics to protect humanity. *LEAD WITH HEART: At Vaxcyte, we lead with kindness and inclusivity, fostering collaborative discussions that propel our business objectives. *MODEL EXCELLENCE: Our significant challenges demand a shared commitment to integrity, accountability, equality, and clear communication.Role Summary:The Senior Manager for Drug Substance (DS) Commercialization will oversee the launch readiness and commercial supply of the conjugate drug substance. This role will facilitate the transition of the conjugate product strategy from the Process Development team to Manufacturing Science and Technology (MSAT) during the late stages of product development. Key responsibilities include technical launch planning and execution, implementing best practices, and coordinating cross-functional efforts for regulatory submissions, facility preparations, and launch materials.The successful candidate will provide leadership to ensure effective communication of the scientific and commercial rationale for the conjugation process to internal stakeholders, relevant Contract Manufacturing Organizations (CMOs), and regulatory bodies. Exceptional written communication skills are essential, particularly in authoring submissions to Health Authorities (IND/BLA). The ability to collaborate with individuals from diverse backgrounds and perspectives is crucial for success in this role.

Join Natera, a pioneering company in the field of genetic testing, as a Production Planner. In this critical role, you will be responsible for optimizing production processes and ensuring timely delivery of our innovative products. You will collaborate closely with various teams to forecast demand, manage inventory levels, and streamline operations.

Supplier Development Engineer, Motors & Magnets | Supply ChainLocation: San Carlos, CA (on-site)About 1XAt 1X, we are revolutionizing the future of work by developing humanoid robots designed to assist humans in overcoming labor shortages and driving efficiency.Role OverviewAs a Supplier Development Engineer focusing on Motors and Magnetic Systems, you will play a pivotal role in ensuring supplier readiness and product quality for the components that power our cutting-edge humanoid robots. Your responsibilities will involve cross-functional collaboration to guarantee that all critical components meet our stringent standards for performance, reliability, and scalability.ResponsibilitiesCollaborate with engineering and sourcing teams to identify and select suppliers based on their capabilities in motor and magnetic component manufacturing.Conduct thorough evaluations of suppliers’ motor winding, rotor/stator assembly, and magnet bonding processes.Ensure suppliers maintain consistency in torque-speed characteristics, thermal performance, and EMI compliance.Assist with rotor balancing, bearing preload setups, and encoder integration.Lead the supplier industrialization process from design through production ramp-up.Support suppliers in tooling, equipment, and process qualifications.Evaluate supplier readiness for vehicle builds and manage production risk effectively.Drive the Advanced Product Quality Planning (APQP) process and support Production Part Approval Process (PPAP) leading up to production initiation.Train suppliers on 1X’s quality systems and review quality documentation for parts.Lead root cause analysis and corrective action initiatives for supplier quality challenges.Monitor and report on supplier quality metrics to ensure ongoing improvement.Utilize lean and quality tools to foster continuous improvement across the supply chain.Willingness to travel up to 40%, domestically and internationally, sometimes on short notice.

Senior Indirect Sourcing SpecialistLocation: San Carlos, CAAbout 1XAt 1X, we are pioneering the future of work by developing humanoid robots that collaborate with humans to address labor shortages and drive productivity.Role OverviewWe are in search of a Senior Indirect Sourcing Specialist to spearhead sourcing initiatives and oversee category management related to infrastructure and indirect expenditures at 1X. This pivotal role requires close collaboration with Global Supply Managers and diverse stakeholders to implement sourcing strategies that enhance our facilities, IT infrastructure, factory operations, and corporate services. As a member of our dynamic infrastructure sourcing team, you will play a vital role in our organizational success.Commodity ownership assignments will be determined based on your experience and the current needs of the business. Prospective candidates are not required to possess experience in all specified categories.Your ResponsibilitiesImplement sourcing strategies across designated infrastructure and indirect categories.Lead RFQs, supplier assessments, negotiations, and contract management.Collaborate with Facilities, IT, Manufacturing, Operations, and Finance departments.Support infrastructure programs, site operations, and scaling efforts.Monitor supplier performance, costs, and sourcing metrics.Drive continuous improvement and cost-saving initiatives.Infrastructure & Indirect Categories Supported (one or more areas):Facilities maintenance and site services.Construction and site expansion services.CAPEX equipment and installation services.IT infrastructure and technology services.Support for factory production (tooling, MRO, consumables).Corporate services (travel, HR-related services, insurance).The scope of categories will be aligned with your experience and may evolve as the organization expands.

Vaxcyte, Inc. seeks a Manager of Quality Management System (QMS) Vendor Management & Supplier Notifications to lead supplier-related quality activities. Based in San Carlos, California, this position plays a key role in maintaining and improving supplier compliance within Vaxcyte’s QMS, with a focus on timely and accurate handling of supplier notifications. Role overview This manager oversees the intake, triage, and coordination of supplier notifications using Veeva QMS. The role requires close collaboration across departments to evaluate risks, support change controls, and ensure that supplier compliance standards are met. Responsibilities also include participating in vendor qualification, supplier management, and assisting with audits when needed. Main responsibilities Supplier notification management: Manage the full process for supplier notifications in Veeva QMS, from intake and triage to prioritization and tracking. Conduct initial reviews of supplier notifications to determine necessary actions and assess potential impacts. Coordinate with cross-functional teams to ensure thorough impact assessments and follow-up steps are completed. Collaboration and compliance This position works with teams across the company to evaluate supplier-related risks and support ongoing supplier management. The manager may also contribute to internal and external audits as required.

Join Our Team as a Sourcing Manager for Facilities and ConstructionLocation: San Carlos, CAAbout 1XAt 1X, we are pioneering the development of humanoid robots designed to work alongside humans, addressing labor shortages and fostering abundance in various sectors.Role OverviewWe are on the lookout for an experienced Sourcing Manager to spearhead our sourcing and supplier strategy for facilities, construction, and physical infrastructure categories. This role is critical in supporting our site expansions and operational scaling initiatives.This position is part of a collaborative infrastructure sourcing team where category ownership is distributed among multiple Sourcing Managers, based on expertise and business requirements. We value depth of knowledge in specific areas over a broad but shallow understanding.Your ResponsibilitiesFormulate and implement effective sourcing strategies for designated facilities and infrastructure categories.Oversee RFx processes, supplier selection, contract negotiations, and execution.Establish and maintain strong supplier relationships focusing on quality, cost efficiency, and timely delivery.Collaborate effectively with Facilities, Real Estate, Engineering, Operations, Legal, and Finance teams.Assist in facility buildouts, expansions, and infrastructure enhancements.Drive initiatives for cost optimization, supplier performance enhancement, and risk management.Track supplier KPIs to ensure adherence to commercial agreements.Primary Category Focus AreasConstruction and site expansion services.Facilities maintenance and related infrastructure services (electrical, mechanical, HVAC).Site services including security, janitorial, landscaping, and food services.CAPEX equipment installation and infrastructure services.

Be Part of Our Mission to Safeguard Humanity!Vaxcyte is at the forefront of vaccine innovation, dedicated to developing high-fidelity vaccines aimed at protecting people from bacterial diseases that can have severe and costly health impacts if not addressed. Our commitment to eradicating or treating bacterial infections such as invasive pneumococcal disease, Group A Strep, and Shigella is just the beginning of our journey. With a clear and strategic roadmap, Vaxcyte is poised for significant impact in global health. Our Approach Matters: We are guided by four core values that shape our collaborative efforts: *RETHINK CONVENTION: We promote creative and intellectual diversity in all our endeavors to continuously innovate the delivery of vaccines. *AIM HIGH: Our ambitious goal is to develop the most complex biologics ever conceived to defend humanity. *LEAD WITH HEART: At Vaxcyte, everyone contributes to leadership through a kindness-first, inclusive collaboration approach that fosters vigorous debate and drives our business objectives forward. *MODEL EXCELLENCE: Our mission's scale requires a shared commitment to integrity, accountability, equality, and clarity in communications and decision-making.Position Overview:Vaxcyte is looking for a dynamic Manager of Quality Assurance and Compliance to oversee daily operational governance and strategic oversight of vital Quality System processes. This role will primarily focus on leading Change Control governance and managing deviation/investigation oversight, ensuring consistent, risk-based decision-making, inspection readiness, and cross-functional accountability across quality systems. The Manager will serve as a pivotal governance leader for cross-functional quality processes, proactively identifying systemic risks, ensuring compliance with procedures, driving performance metrics through KPIs, and presenting insights on quality system health and trends during Management Review.

We are seeking a dynamic and experienced Reservations Manager to join our team at dddsolucionesestratgicas. In this role, you will be responsible for overseeing and optimizing our reservations process, ensuring an exceptional customer experience. You will lead a team, manage booking systems, and collaborate with various departments to enhance service delivery.