IT Operations & Helpdesk Specialist

Join our dynamic team as a Greek Operational Collections Specialist! We are searching for candidates who are fluent in Greek and proficient in English to support our daily operations. You will be part of a vibrant group dedicated to sharing knowledge and fostering growth.Your Role: Execute a variety of debt collection tasks following established protocols; Investigate and resolve issues related to daily tasks; Compile, enhance, and maintain documentation and procedures; Provide high-quality service in a fast-paced environment; Spot opportunities for process enhancements. QualificationsWho You Are: Available for full-time work; Native Greek speaker with strong English skills (both written and spoken); Familiarity with Microsoft Office suite; Prior experience in a back-office setting is a plus; Experience in debt collections is advantageous; Additional language skills will be considered a plus; A quick learner with excellent problem-solving abilities; Detail-oriented and comfortable with technology. BenefitsWhat We Provide: Hybrid working model, allowing you to work both from home and from the office within the Athens area; A flexible work environment to balance professional and personal responsibilities; A culture focused on continuous learning and career advancement opportunities; A community-driven atmosphere where your contributions are valued; Comprehensive onboarding support to help you integrate smoothly; Recognition and rewards for your individual efforts; Competitive salary based on experience; Benefits package including health coverage, team-building activities, and wellness programs. If you believe you are the right fit for this role, apply now!

Join our dynamic team as a Greek Operational Finance Specialist! We are seeking highly skilled professionals with native Greek and English language proficiency to contribute to our vibrant work environment that prioritizes collaboration, knowledge sharing, and personal development.Your key responsibilities include:Facilitating and allocating payments efficiently;Administering costs and fees with precision;Preparing accurate invoicing documents;Reconciling accounting events for accuracy;Conducting data analysis and validation;Managing various debt collection processes in accordance with established instructions;Investigating and resolving daily task-related incidents;Creating and updating documentation and procedures to enhance efficiency;Ensuring quality delivery in a fast-paced environment;Identifying opportunities for process improvements.

Join our dynamic team at crossbordertalents as a Technical Operations Data Specialist. We are seeking individuals with a passion for data and operations, who are fluent in both Greek and English. Your role will involve managing daily operations, fostering knowledge sharing, and contributing to our mission of excellence.Key Responsibilities: Conduct data mapping and integrate various systems. Implement and maintain parametrization strategies and activities. Execute various debt collection processes as per established work instructions. Investigate and resolve daily task-related incidents effectively. Create, enhance, and maintain documentation and procedures. Ensure high-quality outcomes in a rapidly evolving environment. Identify and recommend areas for improvement within processes.

Join RWS Group as an AI Data Specialist, where you will play a pivotal role in supporting AI and machine learning projects by managing and analyzing linguistic data in Greek. This is an exciting opportunity to contribute to innovative technologies and enhance AI processes.

At Ferryscanner, we pride ourselves on being the go-to online platform for ferry ticket bookings, offering travelers access to affordable ferry services across 300+ destinations in 25 countries since our inception in 2018. Our mission is to simplify the ferry booking experience while creating a vibrant community centered around five core values: Ownership, Trust & Respect, Constant Improvement, Customer Obsession, and Being Bold. Join our innovative team and help shape unforgettable travel experiences!We are currently seeking an enthusiastic German & Greek Content Specialist to enrich our content with captivating narratives and insights. In this pivotal role, you will produce high-quality content in both German and Greek, motivating our audience to explore new ferry adventures. Your writing will be essential in guiding users through our website, blog, newsletters, and various marketing channels.

Join Our Team as a Field Data Collection Specialist / Surveyor!At Terry Soot Management Group (TSMG), we specialize in field data collection where automation is not feasible. Founded in 2017, we operate across Europe and North America, providing essential data that helps clients make informed decisions. Our dedicated teams use advanced techniques to capture features, images, videos, audio, and detailed scans of various locations.Project Overview:We are embarking on a project aimed at enhancing online mapping applications through the collection of visual and geo data.Role Responsibilities:As a Field Data Collection Specialist, you will be equipped with a specialized camera backpack and tasked with traversing designated areas to capture high-quality footage of the surroundings. Your role is crucial in enabling improvements in mapping accuracy and detail.Work Schedule:Workdays are Monday through Friday, with daily shifts ranging from 6 to 8 hours.

Join the dynamic team at Mercier Consultancy as a Greek Speaking Customer Support Representative in our Renewable Energy Department, based in the vibrant city of Athens, Greece! In this pivotal role, you will empower our Greek-speaking clients by guiding them through our innovative renewable energy solutions, addressing their questions, and ensuring they receive prompt and precise assistance tailored to their unique needs.This position is perfect for those who are enthusiastic about sustainability and committed to providing excellent customer service. Become part of our mission to drive positive change in the renewable energy landscape!Key Responsibilities Deliver exceptional customer support in Greek via phone, email, and chat Assist clients with inquiries regarding our renewable energy products and services Accurately document customer interactions and resolutions within our support system Collaborate effectively with internal teams to resolve customer issues Educate clients on renewable energy options and their benefits Collect customer feedback to enhance service offerings and processes Engage in ongoing training to deepen knowledge of renewable energy topics

Join Mercier Consultancy MD in an exciting role as a Greek Customer Service Agent with a top-tier financial organization based in Athens. In this pivotal position, you will provide exceptional support to Greek-speaking clients, addressing their inquiries and ensuring they receive premier service related to our financial products and services.Key ResponsibilitiesEngage with Greek-speaking customers through phone, email, and chat, offering insights and assistance regarding various financial products.Effectively resolve customer issues and complaints with professionalism and efficiency.Accurately document all customer interactions in our CRM system to maintain quality assurance and facilitate follow-up.Work collaboratively with internal teams to escalate issues, ensuring swift resolutions when necessary.Stay updated on financial services and industry trends to provide customers with the latest information.Foster a positive customer experience by offering comprehensive and thoughtful support.

Join Mercier Consultancy Group as a Greek Speaking Customer Service Agent within our dynamic financial department based in Athens. In this pivotal role, you will deliver outstanding customer service to our Greek-speaking clientele, addressing their inquiries related to a variety of financial products and services, all while ensuring a smooth and enjoyable customer experience.Key Responsibilities Provide support to Greek-speaking customers via phone, email, and chat, addressing inquiries about financial services and products. Offer accurate information regarding account management, transactions, and general banking services. Effectively handle customer complaints and resolve issues to ensure high levels of customer satisfaction. Document customer interactions in our CRM system to maintain quality control and record-keeping. Work collaboratively with team members to enhance service delivery and improve overall customer experience. Stay informed about financial products, services, and industry regulations to provide knowledgeable support.

Join Mercier Consultancy MD as a Greek Speaking Customer Service Agent in Athens, where you will serve as the primary contact for our esteemed Greek-speaking clientele. This role is ideal for motivated individuals who thrive in customer service and wish to contribute positively to client experiences.Key Responsibilities Interact with Greek-speaking customers via phone, email, and chat to resolve inquiries and issues. Offer detailed information about our products and services, ensuring customer clarity. Handle customer complaints with professionalism, striving for high satisfaction rates. Accurately log customer interactions in our CRM for quality control and follow-up purposes. Work collaboratively with team members to enhance customer experience and implement improvements. Stay informed on product knowledge, company guidelines, and industry trends to provide knowledgeable support.

Join Mercier Consultancy as a Greek Speaking Consultant within our dynamic Online Payment Solutions Department based in Athens. In this pivotal role, you will play a key role in supporting our Greek-speaking clients by enhancing their online payment systems and ensuring a smooth transaction experience.Your main responsibilities include engaging with clients to understand their unique requirements and delivering customized solutions while providing outstanding customer service. Your expertise will be instrumental in building long-lasting client relationships and achieving high satisfaction levels.Key ResponsibilitiesAssist Greek-speaking clients with inquiries regarding online payment solutions.Conduct training sessions to inform clients about payment system functionalities and best practices.Efficiently troubleshoot issues and provide timely resolutions.Document all client interactions and maintain precise records of support activities.Collaborate with internal teams to tackle complex client challenges and develop effective solutions.Gather and implement client feedback to enhance our service offerings.Stay informed about industry trends and advancements in online payment technologies.

As an Italian Collections Customer Advisor, you will deliver exceptional telephone and administrative support related to call handling and document management. Your role involves conducting thorough analyses to ensure effective telephone interactions, providing tailored solutions to clients that align with our company’s values and guidelines.This position operates under a hybrid work model, allowing you to work from Athens or nearby.

D-ploy is a leading IT and engineering solutions provider operating across the EMEA region, with a presence in countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to our esteemed clients, emphasizing reliability, efficiency, and long-term partnerships that drive IT productivity and enhance business value.We are currently seeking an experienced IT Onsite Support Engineer to provide exceptional support to end-users in a professional and regulated environment in Athens.Key ResponsibilitiesDeliver first and second-level IT support (covering hardware, software, mobile devices, and peripherals).Serve as the primary onsite contact for IT-related issues faced by end-users.Troubleshoot incidents and service requests using our ticketing system (ServiceNow).Provide timely and professional user support, both desk-side and remotely.Accurately document all actions and resolutions within the ticketing system.Facilitate IT onboarding for new employees, including equipment setup and user guidance.Contribute to knowledge base documentation and support continuous service improvement initiatives.

Join a leading credit management firm recognized for its extensive expertise in debt collection services, operating across 24 countries in Europe and Latin America. With a dedicated workforce of over 10,000 professionals, our client is not only a role model in the industry but also has the unique opportunity to set new benchmarks and transform the perception of credit management.As part of a significant transformation initiative, the company is revamping its global back-office processes across all its operational countries. In your role as a Process Lead in Greece, you will play a pivotal role in shaping operational methodologies and assisting both the global and local organizations in adapting to a modernized working environment.You will collaborate with a diverse team committed to driving transformation and embracing innovative working practices.

Join a prestigious credit management firm that leads the market in debt collection services across 24 countries in Europe and Latin America, employing over 10,000 skilled professionals. Our client is not just a role model in the industry; they are dedicated to reshaping the perception of credit management and establishing new standards.As part of a significant transformation initiative, the company is enhancing global back-office processes in all operational countries. As a Finance Process Lead in the finance department based in Greece, you will play a pivotal role in developing and implementing a new working environment that benefits both global and local teams.You will collaborate with a diverse team committed to driving transformation and embracing innovative working methods.Your responsibilities will include: Engaging actively with stakeholders and development teams to facilitate discussions. Assessing business requirements and defining current and future business processes. Translating business needs into system features, user stories, and testable acceptance criteria while tracking delivery progress. Ensuring that solutions align with business needs and requirements. Configuring systems, conducting tests, documenting findings, and communicating results effectively. RequirementsAbout you: Proven experience in analyzing business requirements and translating them into system features. Strong communication and documentation skills that foster clarity for development teams. Fluent in Greek and proficient in English, both written and spoken. Agile mindset with the ability to adapt to rapid changes. Familiarity with debt collection processes and stakeholder management. Proficient in JIRA and/or Confluence and BPMN methodologies. Experience in Finance, including Cash Management, General Ledger, and Accounting Reporting. BenefitsWhat we offer: Hybrid work model allowing flexibility between home and office work (within Athens region). A supportive workplace that empowers you to manage your work-life responsibilities effectively. A culture that promotes learning and offers opportunities for individual career development. A community-driven environment where your contributions are valued. Comprehensive onboarding process to help you settle in comfortably. Recognition and rewards for individual achievements. Competitive salary based on experience. Comprehensive benefits package, including health insurance, wellness initiatives, team-building events, and sports activities. If you believe you are the right fit, apply now!

Role overview Greeking.me is looking for an Operations Specialist to join the team in Athens, Attica, Greece. This role centers on supporting the travel industry side of the company, with a focus on keeping operations efficient and clients satisfied. What you will do Manage daily operational tasks connected to travel services Arrange and coordinate travel plans for clients Monitor each service to ensure smooth delivery from beginning to end Assist colleagues in upholding a high standard of service Requirements Keen attention to detail Genuine interest in the travel industry Dedication to providing excellent client experiences

Join our dynamic team as a Flemish Collections Customer Support Specialist, where you will provide essential telephone and administrative assistance to facilitate effective call and document management. You will be responsible for performing initial analyses of customer information to ensure proper call handling and delivering solutions that align with our company values and guidelines.

About UsEstablished in 2015 in Athens, Greece, Welcome is revolutionizing travel by transcending traditional transfer services to provide a fully personalized in-destination experience. From the moment travelers arrive until they head home, Welcome addresses all travel needs—transfers, sightseeing tours, and local insights—ensuring the experience is seamless, friendly, and tailored. Our expert drivers not only provide safe transport but also share invaluable local knowledge, making every traveler feel at home. With safety as a priority, we offer contactless rides, stringent cleaning protocols, and protective measures for peace of mind during journeys.As a dynamic travel tech startup, Welcome is rapidly expanding and positioning itself as a global leader in in-destination travel services.Rated 4.9/5 stars, among the highest-rated global transportation companies.Expanded from 200 to 350 destinations, achieving ambitious growth targets for 2024.Collaborates with over 4,000 travel partners, including 2,500 hotels and various vacation rentals, adding 50+ new partners monthly.Delights more than 2.5 million travelers annually.⭐ Explore the vibrant culture of Welcome by visiting our TikTok account.⭐The TeamOur team comprises passionate, diverse individuals who cherish travel and are committed to quality. Each member is dedicated to Welcome's mission, striving to innovate and enhance our offerings. We prioritize design, simplicity, and usability to create unforgettable experiences. As we learn and grow, we maintain a humble approach with a 'pay it forward' mindset while aiming for ambitious goals.The Live Operations Specialist plays a crucial role in our Live Operations team, managing emergency situations, last-minute cancellations, and real-time operational challenges. As Welcome Pickups scales to accommodate increased volume and high-stakes partnerships (like Airbnb), this position is vital in maintaining high save rates and minimizing emergency expenditures, all while safeguarding customer satisfaction.

Become a Part of Avis: Where Your Professional Journey Meets ImpactAt Avis, we are revolutionizing the way people experience mobility, spearheading innovative changes in the global transportation sector. Our commitment is to deliver cutting-edge products and services that redefine travel, offering unmatched convenience and flexibility.Why Choose Avis? A Community-Oriented Workplace: At Avis, we pride ourselves on being more than just a company; we are a community that cherishes its workforce. Our collaborative environment fosters innovation, ensuring that customer satisfaction remains at the heart of our operations. Empower Your Career: Joining Avis means more than just accepting a position; it's about finding purpose in your career. We invite exceptional talent to join us in our vision of a more connected world. Your Role as Collection Officer: In this position, you will oversee accounts receivables, initiate contact with customers to recover overdue payments, and uphold the company’s credit policies. Your analytical skills will be essential in evaluating customer financial information and identifying potential bad debt risks. Your Key Responsibilities: Engage in effective debt recovery processes. Monitor customer payments to safeguard the company's credit lines. Oversee receivables and facilitate account reconciliations. Communicate effectively with clients to manage collections. Address and resolve customer claims. Prepare deposit data for entry into the company’s system. Collaborate closely with the sales and legal departments.