IT Operations & Helpdesk Specialist

Join the Speakit team as our next IT Operations & Helpdesk Specialist! We are an expanding recruitment agency operating in Greece and Portugal, specializing in multilingual recruitment. This position offers you the opportunity to enhance your expertise in IT Operations and Helpdesk services.Why You Will Love Working Here:#2 Best Workplace™ Hellas 2025 (20–49 employees)#1 Best Workplace™ for Women™ Hellas 2025 (20–49 employees)Experience a people-first culture that values your growth, ideas, and contributions.If you are enthusiastic, detail-oriented, and eager to advance your career with us, send us your CV today!Monitor and maintain IT equipment, including inventory control and preventive maintenance.Ensure system security and report potential issues.Support and oversee online platforms utilized internally by the organization.Assist employees with daily IT-related challenges concerning equipment and applications.Monitor network and device connectivity (Wi-Fi, LAN, VPN).Adhere to IT procedures and suggest process improvements.Collaborate with external IT partners or vendors as needed.Provide light hardware support and coordinate repairs with external service providers.

Mercier Consultancy seeks a Swedish-speaking Helpdesk Expert to support a well-known restaurant platform from the Athens office. This role provides technical and customer support to Swedish-speaking clients in the restaurant industry, focusing on both troubleshooting and guiding users through the platform's features. Role overview The Helpdesk Expert serves as the first point of contact for Swedish-speaking users. Day-to-day work involves resolving technical issues, assisting with onboarding, and ensuring clients have a smooth experience using the platform. Strong command of Swedish and solid technical skills are key for this position. Main responsibilities Provide helpdesk support to restaurant clients in Swedish via phone, email, and chat. Troubleshoot and resolve technical problems related to the platform. Assist clients with onboarding, training, and using platform features effectively. Document support cases and client communications in the ticketing system. Collaborate with product and development teams by sharing client feedback. Stay updated on platform changes and industry trends to offer relevant support. Location This is an on-site role based in Athens, Attica, Greece.

Join our dynamic team as a Greek Operational Finance Specialist! We are seeking highly skilled professionals with native Greek and English language proficiency to contribute to our vibrant work environment that prioritizes collaboration, knowledge sharing, and personal development.Your key responsibilities include:Facilitating and allocating payments efficiently;Administering costs and fees with precision;Preparing accurate invoicing documents;Reconciling accounting events for accuracy;Conducting data analysis and validation;Managing various debt collection processes in accordance with established instructions;Investigating and resolving daily task-related incidents;Creating and updating documentation and procedures to enhance efficiency;Ensuring quality delivery in a fast-paced environment;Identifying opportunities for process improvements.

Role overview Greeking.me is looking for an Operations Specialist to join the team in Athens, Attica, Greece. This role centers on supporting the travel industry side of the company, with a focus on keeping operations efficient and clients satisfied. What you will do Manage daily operational tasks connected to travel services Arrange and coordinate travel plans for clients Monitor each service to ensure smooth delivery from beginning to end Assist colleagues in upholding a high standard of service Requirements Keen attention to detail Genuine interest in the travel industry Dedication to providing excellent client experiences

About UsEstablished in 2015 in Athens, Greece, Welcome is revolutionizing travel by transcending traditional transfer services to provide a fully personalized in-destination experience. From the moment travelers arrive until they head home, Welcome addresses all travel needs—transfers, sightseeing tours, and local insights—ensuring the experience is seamless, friendly, and tailored. Our expert drivers not only provide safe transport but also share invaluable local knowledge, making every traveler feel at home. With safety as a priority, we offer contactless rides, stringent cleaning protocols, and protective measures for peace of mind during journeys.As a dynamic travel tech startup, Welcome is rapidly expanding and positioning itself as a global leader in in-destination travel services.Rated 4.9/5 stars, among the highest-rated global transportation companies.Expanded from 200 to 350 destinations, achieving ambitious growth targets for 2024.Collaborates with over 4,000 travel partners, including 2,500 hotels and various vacation rentals, adding 50+ new partners monthly.Delights more than 2.5 million travelers annually.⭐ Explore the vibrant culture of Welcome by visiting our TikTok account.⭐The TeamOur team comprises passionate, diverse individuals who cherish travel and are committed to quality. Each member is dedicated to Welcome's mission, striving to innovate and enhance our offerings. We prioritize design, simplicity, and usability to create unforgettable experiences. As we learn and grow, we maintain a humble approach with a 'pay it forward' mindset while aiming for ambitious goals.The Live Operations Specialist plays a crucial role in our Live Operations team, managing emergency situations, last-minute cancellations, and real-time operational challenges. As Welcome Pickups scales to accommodate increased volume and high-stakes partnerships (like Airbnb), this position is vital in maintaining high save rates and minimizing emergency expenditures, all while safeguarding customer satisfaction.

Join our dynamic team at crossbordertalents as a Technical Operations Data Specialist. We are seeking individuals with a passion for data and operations, who are fluent in both Greek and English. Your role will involve managing daily operations, fostering knowledge sharing, and contributing to our mission of excellence.Key Responsibilities: Conduct data mapping and integrate various systems. Implement and maintain parametrization strategies and activities. Execute various debt collection processes as per established work instructions. Investigate and resolve daily task-related incidents effectively. Create, enhance, and maintain documentation and procedures. Ensure high-quality outcomes in a rapidly evolving environment. Identify and recommend areas for improvement within processes.

Join our dynamic team as a Greek Operational Collections Specialist! We are searching for candidates who are fluent in Greek and proficient in English to support our daily operations. You will be part of a vibrant group dedicated to sharing knowledge and fostering growth.Your Role: Execute a variety of debt collection tasks following established protocols; Investigate and resolve issues related to daily tasks; Compile, enhance, and maintain documentation and procedures; Provide high-quality service in a fast-paced environment; Spot opportunities for process enhancements. QualificationsWho You Are: Available for full-time work; Native Greek speaker with strong English skills (both written and spoken); Familiarity with Microsoft Office suite; Prior experience in a back-office setting is a plus; Experience in debt collections is advantageous; Additional language skills will be considered a plus; A quick learner with excellent problem-solving abilities; Detail-oriented and comfortable with technology. BenefitsWhat We Provide: Hybrid working model, allowing you to work both from home and from the office within the Athens area; A flexible work environment to balance professional and personal responsibilities; A culture focused on continuous learning and career advancement opportunities; A community-driven atmosphere where your contributions are valued; Comprehensive onboarding support to help you integrate smoothly; Recognition and rewards for your individual efforts; Competitive salary based on experience; Benefits package including health coverage, team-building activities, and wellness programs. If you believe you are the right fit for this role, apply now!

Kpler is looking for a People Operations Specialist in Athens to help shape a positive and collaborative workplace. This position supports a range of HR activities and plays a key part in building an engaging employee experience. Role overview This role focuses on supporting HR initiatives and day-to-day operations. The People Operations Specialist works closely with colleagues to maintain a welcoming and compliant work environment. What you will do Support HR programs that promote collaboration and engagement across the team. Assist with activities that enhance the employee experience from onboarding onward. Help ensure compliance with local labor laws and internal policies. Requirements Experience or interest in HR or people operations. Strong communication and organizational skills. Familiarity with labor regulations or willingness to learn.

Join Optasia as a People Operations Specialist, focusing on the Digital Labor Card project. In this role, you will be instrumental in enhancing our workforce management strategies, ensuring compliance with labor regulations, and fostering a positive work culture. Your expertise will drive innovative solutions for our human resources processes and contribute to our commitment to employee satisfaction.

At Skroutz Last Mile, we are committed to more than just package deliveries; we strive to deliver joy and satisfaction. As an integral part of the Skroutz family, our core values of innovation and customer focus drive us to reshape the future of delivery services in Greece. As the leading carrier in Customer Satisfaction, we are constantly pushing the limits with features like Skroutz Points and real-time tracking. Our mission is to revolutionize the delivery experience, embodying our dedication to innovation and exceeding customer expectations.How You Will Contribute to Our VisionWe are searching for a proactive and dynamic Operations Driver Success Specialist to join our Operations team in the Athens area. In this role, you will be instrumental in guiding and supporting our Drivers, ensuring they have the tools and training needed for success. You will oversee various tasks ranging from managing driver portfolios to analyzing feedback and suggesting enhancements. Adaptability and a self-driven attitude are essential in this fast-paced environment.As an Operations Driver Success Specialist, you will empower our Drivers to consistently exceed customer expectations, facilitating timely and accurate deliveries.Your ResponsibilitiesAct as a primary point of contact for our Drivers, providing consistent support and training (e.g., daily check-ins, driver app training, support through chat/calls, merchant assistance, and route monitoring).Assist in the planning and execution of warehouse traffic management.Collaborate with Operations, Warehouse, HR, and Support teams to track and assess Drivers' performance.Evaluate and analyze processes to identify inefficiencies and opportunities for improvement (e.g., daily loading procedures).

About UsFounded in 2015 in Athens, Greece, Welcome is revolutionizing the travel industry by offering a comprehensive, personalized in-destination experience that transcends traditional transfer services. From the moment travelers arrive at their destination until they return home, Welcome caters to every aspect of their journey—be it transfers, sightseeing excursions, or local insights—ensuring the process is seamless, friendly, and uniquely tailored to each individual. Our drivers, who are local experts, enhance the travel experience by sharing their extensive knowledge, allowing explorers to feel at home in any location. We prioritize safety with our contactless rides, rigorous cleaning protocols, and protective measures.As a dynamic travel tech startup, Welcome is rapidly expanding its reach and is on track to become a global leader in in-destination travel services.Ranked among the top transportation companies globally, with an impressive 4.9/5 star rating.Expanded from 200 to 350 destinations in just one year, successfully meeting our ambitious growth targets for 2024.Collaborating with over 4,000 travel partners, including 2,500 hotels, and adding more than 50 new partnerships each month.Delighting more than 2.5 million travelers annually.⭐ Discover more about the vibrant culture at Welcome by visiting our TikTok account. ⭐The TeamWe are a passionate and diverse team united by our love for travel and a commitment to excellence. Each member of our team is driven by a shared belief in Welcome's mission, working diligently to challenge conventions, prioritize design and usability, and create unforgettable experiences. We believe in continuous learning and strive to improve our services while fostering personal and professional growth. With a humble attitude and a

About WelcomeEstablished in 2015 in Athens, Greece, Welcome is revolutionizing the travel experience by offering more than just standard transfer services. We are pioneers in delivering a comprehensive and personalized in-destination travel experience. From the moment travelers arrive at their destination to their return journey, we cater to all their travel needs, including transfers, sightseeing excursions, and local insights in the friendliest and most tailored manner. Our drivers are local experts who provide invaluable insights to ensure that travelers feel at home wherever they go. We have also implemented contactless rides, rigorous cleaning protocols, and protective measures to ensure every journey is safe.As a rapidly growing travel tech startup, Welcome is on a trajectory to become a global leader in in-destination travel services.One of the highest-rated transportation companies globally with an impressive 4.9/5 star rating.Expanded from 200 destinations last year to 350, achieving our ambitious growth target for 2024.Partnered with over 4,000 travel partners, including 2,500 hotels, numerous vacation rentals, and travel agents, adding more than 50 new partners every month.Servicing over 2.5 million satisfied travelers annually.⭐ To learn more about Welcome's vibrant culture, check out our TikTok account.⭐The TeamOur team is a diverse group of passionate travelers who are dedicated to maintaining the highest quality of service. Each member of our team is committed to Welcome's mission, striving to create remarkable experiences. We challenge conventional thinking, prioritize design, focus on simplicity and usability, and continuously seek innovative ways to enhance our community and foster personal and professional growth. We maintain a humble approach, driven by a 'pay it forward' mentality while aiming high.As a Destination Efficiency Specialist, your primary responsibility will be to enhance operational efficiency at both the city and destination levels. This role emphasizes the execution of efficiency initiatives through daily monitoring, data analysis, and tactical process improvements to ensure optimal resource allocation, a balance between demand and supply, and overall operational health. By identifying inefficiencies and potential operational risks proactively, you will contribute to enhancing service reliability, cost-effectiveness, and the quality of transfers across various destinations. The ideal candidate will possess robust analytical skills, meticulous attention to detail, and the ability to collaborate across functions, excelling in an operational environment where timely insights directly influence customer experience and scalability.

Join the CELESTINO team, the largest Greek women's clothing company, as we expand our central warehouse team in Aigaleo, Attica.This is a permanent, full-time position offering the opportunity to become a vital part of our operations.Key Responsibilities: Ironing garments and conducting quality checks on products Repackaging and labeling merchandise Assisting in various warehouse processes as needed Qualifications: Preferred experience in a similar role Strong organizational and time management skills Able to thrive in a fast-paced environment Essential Skills: Teamwork and collaboration Responsibility, reliability, and professionalism Benefits: Excellent working conditions in a modern and pleasant environment Opportunities for advancement within a steadily growing company Group insurance program Employee discounts on Celestino products

Join Mellon Group as a Product Specialist in Bancassurance Operations, where you will play a crucial role in enhancing our bancassurance offerings. You will be responsible for analyzing market trends, developing innovative product solutions, and collaborating with cross-functional teams to drive growth and customer satisfaction.

Maran Tankers Management Inc., a premier tanker operator and a vital part of the Angelicoussis Group, is seeking a skilled and proactive Vessel Operations Manager to oversee our fleet operations. Key ResponsibilitiesEffectively manage and supervise the operations of assigned vessels, ensuring high standards of operational performance.Ensure the operational efficiency of company vessels through diligent oversight and strategic planning.Provide expert guidance and instructions to vessel Masters regarding voyage planning, charter party compliance, cargo operations, bunkering processes, and effective communication (including operational and position reporting).Conduct thorough voyage planning and analysis upon completion of each voyage to enhance future operations.Collaborate with various internal departments including Commercial, Technical, and Freight Collection to ensure seamless operations.

Join our dynamic team at METRO AEBE, one of Greece's leading employers with over 11,300 dedicated professionals. Our IT Helpdesk Department, under the direction of the General Director of Organization and IT, is on the lookout for: IT Support Engineer - Store Network Assistance. In this role, you will be instrumental in delivering technical support to our extensive store network.Your daily responsibilities will include:Providing end-user technical support through phone, ticketing systems, and email communications.Diagnosing and resolving hardware, software, and network issues across various devices (PCs, printers, tablets, POS systems, scanners, etc.).Installing and configuring software applications to ensure optimal performance.Monitoring and managing local network connections, including LAN, switches, and Wi-Fi.Conducting routine diagnostic checks to uphold system integrity.Documenting, tracking, and resolving all support requests promptly.Contributing to our knowledge base and creating user manuals to enhance operational efficiency.Collaborating with other IT departments to refine systems, tools, and processes.Working on a weekly shift basis (morning, afternoon, and Saturdays).

Welcome, established in 2015 in Athens, Greece, is revolutionizing the travel industry by offering a unique and personalized in-destination travel experience. Going beyond traditional transfer services, we cater to all travelers' needs—from arrivals to departures—with exceptional transfers, sightseeing excursions, and insightful local information. Our expert drivers share their local expertise, ensuring that every traveler feels at home no matter where they are. Committed to safety, we have implemented contactless rides, rigorous cleaning protocols, and protective equipment for a secure journey.As a dynamic travel tech startup, Welcome is rapidly expanding and positioning itself as a global leader in in-destination travel services.Ranked as one of the highest-rated global transportation companies with 4.9/5 stars.Expanded from 200 to 350 destinations in just one year, successfully reaching our ambitious growth target for 2024.Collaborates with over 4,000 travel partners, including 2,500 hotels and numerous vacation rentals, adding 50+ new partners monthly.Delighted over 2.5 million travelers annually.

As a Store Operations Assistant at delivery hero, you will play a vital role in ensuring efficient store management and exceptional customer service. Your responsibilities will include assisting in day-to-day operations, maintaining inventory accuracy, and providing support to the management team. You will have the opportunity to work in a dynamic environment and contribute to the success of our store.

About UsFounded in 2015 in Athens, Greece, Welcome is transforming the travel experience by offering more than just a standard transfer service. We pride ourselves on being the first company to provide a fully personalized in-destination travel experience. From the moment a traveler arrives at their destination to their return journey home, Welcome caters to every travel need, including seamless transfers, engaging sightseeing trips, and valuable local insights, all delivered in the most friendly and personalized manner. Our drivers are local experts, sharing their knowledge to ensure travelers feel at home wherever they go. We have also implemented contactless rides, rigorous cleaning protocols, and protective equipment to prioritize the safety of every journey.As a travel tech startup, Welcome is rapidly expanding and positioning itself as a global leader in in-destination travel services.Recognized as one of the highest-rated global transportation companies with an impressive 4.9/5 star rating.Successfully expanded from 200 to 350 destinations last year, achieving our ambitious growth target for 2024.Partnered with over 4,000 travel providers, including 2,500 hotels and numerous vacation rentals, welcoming more than 50 new partners each month.Delighted over 2.5 million travelers every year.⭐ To explore the vibrant culture at Welcome, visit our TikTok account.⭐The TeamWe are a dynamic, diverse group of individuals who share a passion for travel and an unwavering commitment to quality. Each team member is driven by a deep belief in Welcome's mission, working tirelessly to achieve our goals. We challenge conventional thinking, prioritize design and usability, and strive to create memorable experiences. Our team is dedicated to continuous learning and finding innovative ways to serve our community while fostering personal and professional growth. We maintain a humble approach with a “pay it forward” mentality, all while aiming high.As a Destination Operations Manager, you will be responsible for managing operational performance, driver engagement, and local health for one or more key destinations. This senior operational role demands full accountability for results, ensuring the delivery of exceptional service while maintaining strong relationships with the driver community and gathering critical insights from the field. Collaborating closely with your Regional Manager and central teams, you will ensure that destinations operate efficiently, are properly configured, and reflect local realities in pricing and capacity decisions. This role calls for a robust blend of analytical thinking, hands-on execution, and stakeholder management.

Role Overview Piraeus Bank is seeking an Operations Administrator in Athens, Attica. This role focuses on supporting daily operations and improving process efficiency across the organization. The Operations Administrator manages routine tasks, assists with a variety of administrative duties, and helps maintain compliance with both internal policies and external regulations.